Jen Dunlap Email & Phone Number

Kirkland, Wa, Us

I’ve improved the security of our platform by upgrading user authentication protocols in close collaboration with senior engineers. I also made data flow more efficient by enhancing the UI/UX for Google Ads sync, which ensured smooth data transfer from Google to our endpoints. By developing and integrating new features with the Product, Design, and Development teams, I’ve made the user experience better. Additionally, I’ve deployed features, fixed bugs, resolved performance issues, and addressed security vulnerabilities to meet customer needs and improve product functionality.I’ve also contributed to both front-end and back-end development, supported the design system for a consistent user experience, and participated in code reviews and team collaboration to improve code quality and development efficiency. Additionally, I’ve updated and improved EmberJS acceptance, integration, and unit tests, which has enhanced system reliability and performance.

Remote

I drove the front-end overhaul to revamp the subscription, billing information, and checkout process, enhancing product selection and pricing for a major product launch. I partnered with engineers to decompose features into actionable tasks, ensuring the project was delivered on schedule. Tracking project progress and performance metrics kept stakeholders informed with timely updates on crucial delivery milestones.I also teamed with senior engineers to establish customer consent protocols for employee account access. This initiative greatly enhanced customer trust and data privacy by limiting employee access to authorized information and removing the ability to view Personally Identifiable Data (PID) in customer accounts. Additionally, I bolstered system stability and performance by executing and managing EmberJS unit, integration, and acceptance tests.

I led the complete overhaul of our test automation framework, redesigning the class file system to streamline the codebase, enhance accessibility, and cut down on redundancy. I orchestrated the selection of a new UI testing framework, conducting evaluation meetings and choosing Cypress to replace previously manual tests with automated solutions. I significantly increased our API test automation from 15 to over 100 tests by scrutinizing documentation and creating a variety of test scenarios, which greatly improved our ability to identify and prevent potential production problems.I crafted and implemented test scripts using Python and Pytest to evaluate impacts on databases, business cases, and regression scenarios. I also troubleshot and resolved issues related to program functionality, output, online interfaces, and content, and produced comprehensive reports to ensure transparency and effectiveness. By devising detailed testing schedules and strategies that matched project requirements and deadlines, I ensured timely and high-quality software delivery.

Olympia, Washington, United States

I revised and developed test scripts using C# and JavaScript to assess database impacts, business use cases, regression, negative scenarios, performance, load, and security. I performed service layer testing with Postman to enhance application performance. I also improved code quality and team capabilities by leading code reviews and mentoring team members on automation best practices and techniques. Additionally, I identified and analyzed software issues in functionality, output, online interfaces, and content to enhance the overall user experience.

I developed deep expertise in the Identity and Access Management (IAM) system, ensuring uninterrupted service and becoming one of only two engineers providing full support. I led troubleshooting efforts for access and two-factor authentication issues as the primary on-call engineer, maintaining high system reliability. I also customized and integrated ForgeRock IAM with internal systems to meet SOC2 security requirements by creating a TypeScript bridge and modifying the Java-based codebase.

Olympia, Wa, United States

I managed testing for mobile and web-based digital banking products to enhance performance and functionality across both platforms. I tracked and reported bugs and regressions, and verified application functionality to ensure high-quality software delivery. I facilitated cross-departmental coordination for business line testing, optimizing communication and resource alignment. Additionally, I conducted accessibility testing on digital products, adhering to WCAG 2.0 standards to ensure inclusive user experiences for individuals with disabilities.

Lacey, Washington

I delivered Windows desktop support and handled Active Directory deployment and maintenance for more than 80 employees. I assembled and configured custom computers, including installing Windows OS, to ensure peak performance for end-users. Additionally, I provided continuous education and training to staff on new practices and technologies to boost productivity.

Olympia, Washington

I led cloud-based software testing by creating and executing both manual and automated test suites to ensure robust performance and reliability. I developed and organized detailed test plans for critical feature enhancements and back-end software upgrades, ensuring thorough coverage and effective validation. Additionally, I collaborated with Agile/Scrum teams to align testing activities seamlessly with development cycles, driving timely and efficient delivery of high-quality software.

I educated Level 1 support staff on handling complex system issues, boosting team skills and response efficiency. I oversaw and escalated customer issues, providing prompt solutions to maintain high service standards. I conducted customer data imports, ensuring the accuracy and currency of information for effective system functioning. Additionally, I carried out basic API requests to assist with data retrieval and integration and resolved issues related to third-party integrations to ensure smooth system operations and customer satisfaction.

I provided exceptional service via chat and phone systems, addressing customer inquiries and resolving issues effectively. I also identified and reported system bugs, contributing to improvements in service quality.

Bachelors Of Science, Software Development

Bachelor Of Arts (B.A.), Social Sciences

History, Anthropology and Political science

Communication, General