Jen Dunlap Email & Phone Number

Kirkland, WA, US

I’ve improved the security of our platform by upgrading user authentication protocols in close collaboration with senior engineers. I also made data flow more efficient by enhancing the UI/UX for Google Ads sync, which ensured smooth data transfer from Google to our endpoints. By developing and integrating new features with the Product, Design, and.

Remote

I drove the front-end overhaul to revamp the subscription, billing information, and checkout process, enhancing product selection and pricing for a major product launch. I partnered with engineers to decompose features into actionable tasks, ensuring the project was delivered on schedule. Tracking project progress and performance metrics kept stakeholders.

I led the complete overhaul of our test automation framework, redesigning the class file system to streamline the codebase, enhance accessibility, and cut down on redundancy. I orchestrated the selection of a new UI testing framework, conducting evaluation meetings and choosing Cypress to replace previously manual tests with automated solutions. I.

Olympia, Washington, United States

I revised and developed test scripts using C# and JavaScript to assess database impacts, business use cases, regression, negative scenarios, performance, load, and security. I performed service layer testing with Postman to enhance application performance. I also improved code quality and team capabilities by leading code reviews and mentoring team members.

I developed deep expertise in the Identity and Access Management (IAM) system, ensuring uninterrupted service and becoming one of only two engineers providing full support. I led troubleshooting efforts for access and two-factor authentication issues as the primary on-call engineer, maintaining high system reliability. I also customized and integrated.

Olympia, WA, United States

I managed testing for mobile and web-based digital banking products to enhance performance and functionality across both platforms. I tracked and reported bugs and regressions, and verified application functionality to ensure high-quality software delivery. I facilitated cross-departmental coordination for business line testing, optimizing communication.

Lacey, Washington

I delivered Windows desktop support and handled Active Directory deployment and maintenance for more than 80 employees. I assembled and configured custom computers, including installing Windows OS, to ensure peak performance for end-users. Additionally, I provided continuous education and training to staff on new practices and technologies to boost.

Olympia, Washington

I led cloud-based software testing by creating and executing both manual and automated test suites to ensure robust performance and reliability. I developed and organized detailed test plans for critical feature enhancements and back-end software upgrades, ensuring thorough coverage and effective validation. Additionally, I collaborated with Agile/Scrum.

I educated Level 1 support staff on handling complex system issues, boosting team skills and response efficiency. I oversaw and escalated customer issues, providing prompt solutions to maintain high service standards. I conducted customer data imports, ensuring the accuracy and currency of information for effective system functioning. Additionally, I.

I provided exceptional service via chat and phone systems, addressing customer inquiries and resolving issues effectively. I also identified and reported system bugs, contributing to improvements in service quality.

Bachelors Of Science, Software Development

Bachelor Of Arts (B.A.), Social Sciences

History, Anthropology and Political science

Communication, General