Tim N. Email & Phone Number

• Spearheaded PayPal integration project, which brought the average sitewide payment time from 24+ hours down to 4 hours
• Conduct sprint planning, retrospectives, and daily scrums for the Marketplace team
• Gather feature requirements, coordinate with stakeholders, and provide roadmap updates
• Create interactive dashboards using MySQL and Metabase to monitor feature adoption and team KPIs
• Use tax compliance knowledge to collaborate with Finance team on audits and analysis

• Provided advanced technical support, and handled escalated issues
• Oversaw migration of ticketing systems: Freshdesk to Zendesk
• Monitored ticket trends; reported summaries of incidents to stakeholders

• Responded to high volumes of support tickets within established SLAs
• Developed an auto-response system for key issues using Freshdesk and Zapier; auto-responses had an excellent one-touch resolution rate of 70%
• Traveled to facilitate training at Amsterdam and Tokyo offices

Highland Park, NJ

• Conducted research to identify, date, and ascertain value on a wide variety of antique and vintage items, primarily Civil War and World War II militaria, 19th-century photographs, and early 20th-century curiosities.
• Wrote comprehensive descriptions for these items, detailing their history, collector's significance, and condition.
• Assisted with the purchase of estates and the cataloging of warehouse stock.

Brick, NJ

• Product photography, research on rare or antique photography equipment, assessment of product condition, and the writing of accurate and detailed product summaries.
• Wrote email blasts and updated social media in order to garner interest in upcoming store events, workshops, and product releases.
• Assisted at educational photography events and taught one-on-one photography lessons.

Princeton, NJ

• Photographed, edited, and published texts using a pedal-operated scanner.
• Handled extremely rare and delicate materials.
• Operated an overhead camera - adjusting exposure and lighting - to document large maps, photographs, musical manuscripts, and medical texts.
• Archived projects for clients such as the Guggenheim, Yale Medical School, New York Botanical Gardens, and the Leo Baeck Institute.

Bachelor'S Degree, Philosophy

Activities and Societies: Anthropology

Data Analytics Boot Camp, 97