Jen Cham Email & Phone Number

Basking Ridge, Nj

- Attend Daily Release Management call and report daily status- Work with resources to ensure team is meeting testing timelines- Attend Weekly calls with Project Managers, System Analysts, Developers - Send out Daily Status email to Project Team- Oversee metrics and act as main point of contact for Fast Track projects regarding releases, resources, etc.Certifications/Training:• Certified as a Six Sigma Green Belt in November 2015• Attended LEAN Leader Training in July 2015

Basking Ridge, Nj

- Worked on different deliverables/projects both individual and team based- Worked with SQL to write queries to sort through subscriber, provider, and claims databases- Prepared and executed test cases to ensure the quality of claims processing applications- Worked with the CQA organization on various conference calls with the other teams within the organization- Worked with HIPAA EDI X12 (834/837) files for enrollment and claims processing testing- Lead and coordinated meetings to present test cases and results to validate the work that needed to be accomplished for releases.- Trained and worked with new incoming CQA employeesCertifications/Training:• Certified as a Six Sigma Green Belt in November 2015• Attended LEAN Leader Training in July 2015

New Brunswick, New Jersey

- Desktop troubleshooting and general lab maintenance while providing utmost customer service- Maintaining printers (changing toners, filling paper, clearing jams)- Keeping hourly statistics of lab usage and diagnosing down machines and lab power outages- Worked with the Information Technology project on various projects- Basic knowledge of lab software (MS Office, SSH, Adobe Software, etc) and lab operating systems (Windows XP, Mac OSX, and Unix)

Greater New York City Area

- Worked with the Fox News Digital team on web and graphic design on the website- Issuing competitive analyses of websites- Miscellaneous office work and side projects

New Brunswick, New Jersey

- Attend practices and performances and documented happenings- Traveled to dance competitions and photographed for the dance team- Maintained website and advertised the dance group among the Rutgers Campus

New Brunswick, New Jersey

- Attended weekly meetings and documented significant happenings- Documented special events and ceremonies that the fraternity is involved in- Recorded important occasions affiliated within the fraternity and other events that are co-sponsored

- Interacted with customers to ensure quality service by providing a welcoming environment- Maintained product knowledge and awareness of current promotions- Greeted and acknowledged every customer so that needs are met- Maintained cleanliness and organization of store

East Orange, New Jersey & Lyons, New Jersey

- Worked with Vista Imaging and Document Scanning to put the patient’s entire chart online either electronically or as scanned documents. - Completed a small needs assessment with HR Specialists in order to modify the HR Database- Edited the Access Database to remove data fields and add new ones.- Ensured the data fields were presented in a logical manner in the appropriate forms.- Edited and customized already existing reports for the current needs of HR staff.

- Updated/installed software on laptops and desktops and handled hardware malfunctions in the office - Supported Fendi North America corporate office users on a day to day basis with Helpdesk issues- Ordered hardware based on request from Dell or CDW vendor- Developed training / best practice documents and managed small IT projects- Collaborated with the other IT interns to get daily tasks finished in a timely manner

- Offered basic computer literacy training to the community of New Brunswick- Performed weekly one-one-one training with an adult patron to learn the basics of a computer- Collaborated weekly with the New Brunswick Free Public Librarians to organize 90-minutes classes- Interacted with different age groups and learning styles and providing knowledge for an everyday skill

- Interacted with customers to ensure quality service by providing a welcoming environment- Maintained product knowledge and awareness of current promotions- Greeted and acknowledged every customer so that needs are met- Maintained cleanliness and organization of store

Paramus, Nj

- Interacted with customers to ensure quality service by providing a welcoming environment- Maintained product knowledge and awareness of current promotions- Greeted and acknowledged every customer so that needs are met- Maintained cleanliness and organization of store

- Maintained and supervised the learning environment so that the students made most of their time - Evaluated each student at the end of each session to see what they retained from their lessons- Monitored co-workers to see that the work is being completed in a timely manner- Set up meetings and student evaluations with parents- Collaborated with the manager of the Kumon center to ensure utmost productivity