Jennifer Crotty Email & Phone Number

Portland, Oregon, United States

Remote

- Implemented the use of ClickUp for Marketing Division and Administrative Management Team- Implemented HubSpot for CRM- Small-project Project Manager for the Business Development side of the company

Remote

- Analyzed potential client requirements and prepared comprehensive plans that meet individual insurance needs and financial goals- Developed and implemented short pieces of training for new and existing agents

Latham, New York

- First-line field support for NY & MA- Facilitated training of other store managers and regional sales directors.- Created, documented, and implemented SOPs and training schedule- Assisted in opening new facilities and oversaw initial associate training

Schenectady, New York

- Forecasted staffing needs and developed a recruiting strategy to provide optimal staffing in all areas- Implemented merchandising standards and facility standards- Developed and implemented warehouse processes and emptied an 8,000 ft2 warehouse in 5 months

Troy, New York

- Improved YOY comp from 2% to 9%- Oversaw resetting the store to company standards and correcting a lack of standards and processes

Troy, New York

Asset Protection Manager for stores 2152 - Albany NY, store 2097 - Hudson NY, store 2370 - Troy NY- Operations, loss prevention, asset protection, project, and risk management for big-box retail facility- Became the market subject matter expert for accident investigations and prevention- Conducted and documented process audits that identified and analyzed risks and followed up with corrective training and continued oversight for all divisions- Planned, directed, and coordinated an overall occupational safety and health program- Designed, developed, and maintained programs and written and audio-visual materials for loss prevention, environmental, health, food, and safety compliance training for multiple facilities to maintain compliance- Developed over 50% of direct reports to promotions- Annual Black Friday Event and Halloween Event Project Manager

Charleston, South Carolina

- Direct oversight of projects, design, outsourced manufacturing, and installation of custom cabinet systems- Planned, developed, and maintained website- Assisted as needed with sales, sales forecasting, budgeting, personnel, accounting, and marketing

Gadsden, Alabama

- Managed 10-20 associates during big box retail inventories- Ran small box inventories with a crew of 3 to 15 associates- Maintained and facilitated the repair of specialized equipment, managed invoicing, payroll, correspondence, and ordering supplies.