Elected official on board of local water utility

Serving the owners of Jitterbug phones and 5Star Emergency Response Units with superior customer service and support. Operator assisting in connecting cell phone users with loved ones, providing 411 searches nationwide, dispatching rides utilizing pilot program allowing flip phone users to access Lyft rideshare service. Average 200 incoming calls daily.

High Volume Incoming Call Center, Process orders for ProFlowers, Shari's Berries, Personal Creations and Red Envelope. Solve problems with orders with a one-call resolution with emphasis on customer satisfaction and retention. Answer email correspondence from customers in a timely manner with appropriation resolution. Perfect Attendance maintained throughout seasons as well as high testing scores. Consistently invited back for each season.

Opened as a Players Club Rep when this local reservation casino opened north of San Diego in 2001. Assisted casino guests with club memberships and product giveaways. Managed players points and rewards using player tracking software. Processed retail sales of logoed items and sundries at the gift shop located at the club counter using Micros POS system. Ansered phone at club and subbed at both the switchboard and valet as necessary. Assisted with promotions and drawings on a regular basis… Show more Opened as a Players Club Rep when this local reservation casino opened north of San Diego in 2001. Assisted casino guests with club memberships and product giveaways. Managed players points and rewards using player tracking software. Processed retail sales of logoed items and sundries at the gift shop located at the club counter using Micros POS system. Ansered phone at club and subbed at both the switchboard and valet as necessary. Assisted with promotions and drawings on a regular basis. Handled paperwork and office duties as needed and cooperated with other departments such as Slots, Cashiers and Food and Beverage. Show less