Jennifer Dow, Cptd Email & Phone Number

Coral Springs, FL, US

Coral Springs, Florida, United States

Design, deliver, and evaluate custom training solutions, identify training needs, and collaborate with subject matter experts to provide clients with the resources and support needed to achieve their full potential.

Coral Springs, Florida, United States

Design, deliver, and evaluate custom training solutions, identify training needs, and collaborate with subject matter experts to provide clients with the resources and support needed to achieve their full potential.

Coral Springs, FL

Providing high-quality, customized Instructional Design and Development aligned to your organization’s performance expectations and business goals. Design and Development Expertise in:Experiential Classroom TrainingTechnical/Systems TrainingSales TrainingCustomer Service TrainingTrain-the-trainereLearning, Blended, and Self-Directed LearningVirtual.

Coral Springs, Florida, United States

Serve on the Coral Springs / Parkland Community Emergency Response Team (CERT) as Chief Training Officer. The team offers a National, FEMA sponsored Basic Academy curriculum that prepares volunteers to assist in emergencies and keepour community safe.

Sunshine Area (Florida And Puerto Rico)

The NAC are distinguished ASTD chapter past presidents who serve as national volunteer advisors to the chapter services team and chapter leaders. The chair of the NAC also serves on the ASTD Board of Directors. Elected NAC members serve three-year terms. The chairs of the Chapter Recognition Committee (CRC) and the ASTD Chapter Leaders Conference Program.

Fort Lauderdale, FL

Responsible for designing and implementing classroom and online training programs for internal and external sales teams.

Coral Springs, FL

• As part of the Global Talent Management Group, responsible for analyzing performance gaps and training requests to recommend, design, develop and implement appropriate solutions to improve performance in all areas of.
• Designed and developed new product training aligned to business goals to retain customer accounts, resulting in a 20% increase in customer retention within 3 months after implementation.
• Designed and implemented several eLearning modules to incorporate into classroom-based new hire programs that increased the time to productivity and reduced the training resources required.
• Implemented a global new employee onboarding process and training program for all hiring managers across the organization to create consistency in talent acquisition and retention, reduce quick quits and improve.
• Managed learning measurement strategies for the Learning Solutions team using Metrics That Matter® and Training Development Reporting Principles to provide learning impact dashboards and executive summaries.
• Trained the Learning Solutions Team in effective performance consulting best practices for increased effectiveness of global learning solutions.

Coral Springs, FL

In addition to designing and implementing appropriate learning solutions, as a senior team member, responsibilities included managing and maintaining standard processes and procedures for the implementation of online assessments and surveys enterprise-wide, as well as the procedures for use if the Learning Management System (LMS) for deployment of learning.

Coral Springs, FL

Responsible for leading the Call Center learning department; manage and develop team of training specialists; build and maintain strong relationships with all levels of business leaders to align learning solutions to organizational goals and initiatives.

Fort Lauderdale, FL

Held various board of director positions including VP of Communications, responsible for marketing and newsletter communications; VP of Professional Development, responsible for hosting monthly webinars and leading the CPLP study group for certification preparation.

Fort Lauderdale, FL

President of the Fort Lauderdale Chapter of ASTD.Jennifer’s leadership skills have grown with her role as President of the Fort Lauderdale Chapter of ATSD. Her success as chapter leader is evident in the chapter’s many successes that year. Monthly meeting attendance increased 30% and membership increased 20%. The chapter won two SOS awards and was October.

Coral Springs, FL

Analyze, design, and develop eLearning, traditional classroom and blended learning solutions aligned to business objectives and the needs of internal and external clients.

Coral Springs, FL

Responsible for designing, developing and delivery of training programs to support new hires, new products, refresher training, new systems and soft skills.

Coral Springs, FL

• Resolved complex hardware and software problems via telephone by troubleshooting and utilizing knowledge of internal systems.
• Worked daily balancing of problem batches from terminal deposits preventing potential loss of funds.
• Implemented classes for co-workers for training on the latest equipment and programs.
• Performed beta testing to evaluate the integrity of upgraded programs to ensure quality in production.

Graduate Certificate, Organization Development

Education record