Jenee Blanchard Email & Phone Number

Resolved 95% of billing and remittance inquiries within 24 hours by conducting thorough research and ensuring database configurations were accurately maintained to support seamless operations and customer trust.Responsible for timely and accurate client record maintenance Billing and remittance. Research and resolve questions, complaints and grievances and ensure information in all databases isaccurate and properly configured to support operations Researches and responds in a professional and timely manner to inquiries from both clients and other Internal Staff Researches information regarding complex inquiries develops solutions, and communicates the outcome professionally bytelephone and in writing Communicates with Account Executives to ensure that Client data is gathered promptly Responds to client/account management requests to update/change client information and ensure that all changes are madewithin operational guidelines and accurately support all other system-related functions Follows through on additional requests/projects as requested by Management.

Intake applications from callers, provide guidance and support for FEMA applicantsReviewing and validating documentation related to financial application approval, and other technical processes to ensure completeness and accuracy, within established guidelinesEvaluating and verifying the technical accuracy of documents and reviewing peers to ensure that they align with requirementsIdentifying, tracking, and reporting any inconsistencies, errors, or gaps found in documents to applicants, and project managersFacilitating the review, revision, and approval of documents by ensuring they pass through appropriate channels and stakeholders as per established protocols, policies, and guidelinesWe collaborated with cross-functional teams, including Quality Assurance, and Project Management, to understand documentation needs, support documentation processes, and ensure that documentation meets their needs.

Louisiana, United States

200 - 400 cases completed per month in the South Central Louisiana area Asset Verification Floor Plan Auditor HUD Inspections Insurance Inspections Mystery Shopping Occupancy Inspections On Site Certifications REO Inspections

Broussard, Louisiana, United States

Answer and direct phone callsOrganize and schedule new hires for certain projects and appointmentsMaintain clerical tasksProduce and distribute correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesProvide general support to visitorsAssist the purchasing department

Lafayette, Louisiana, United States

 Providing end-to-end, high-quality HR support and customer service to write and disseminate standard policies and procedures,answer employees' questions on employee benefits, compliance, and policies Navigating employee inquiries via phone or email related to HR policies, benefits, and employment-related matters, and assistemployees in troubleshooting their HRIS-related issues Providing timely and accurate employee training, development, and performance management Managing the HR on boarding process, including benefits enrollment, new hire paperwork, and other administrative tasks Maintaining accurate employee records and communicate record changes with the HR team.

New Iberia, Louisiana, United States

Providing support to the 25-member sales team, Marketing, and Purchasing departmentsTracking and submitting of vendor billing for allowances and deviations of pricing for customers and internal teams to vendorsWorked with Marketing and internal teams to create large meetings and outgoing marketing media to customers and vendorsCreated customer bids, and maintained contract pricing by working closely with the Purchasing and Sales departments.