Jen Garcia Email & Phone Number

• Work closely with our account teams to provide pre-sales technical systems engineering support for our enterprise and service provider customers • Leading/supporting customer meetings from a technical/solution capacity, communicating customer needs to engineers and project managers to produce customer quotations.• Act as a trusted advisor to our customers, gathering requirements and identifying opportunities with existing and new customers• Conduct partner product presentations of Networking Solutions (Data Center to Edge, Enterprise/Campus (including Wi-Fi) networking solutions, and Element Management System (Network Automation).• Provide technical guidance and leadership on the products by leading Compute, Transport and IP Networking vendor partners.

Davenport, Florida, United States

As a Sr. Carrier Sales Engineer at Cradlepoint, my key focus was to establish strategic engagement and collaboration with wireless carrier data teams and to facilitate a strong inter-company technical training program to assist in promoting value-driven sales.

Boise, Id

Partner with the Inside Sales Team to drive sales efforts to achieve hardware and services quotas in the Federal, State, K thru 12, Higher Education, and Mountain Region states. Accountable for achieving quotas, driving growth and promoting/selling Cradlepoint products and services across whitespace accounts. Responsible for ongoing technical training initiatives across channels in support of new product launches to ensure sales channels have knowledge of Cradlepoint products and services. Key player in assisting the sales team with effectively selling and demonstrating products and services for proof of concepts. Conduct sales meetings with potential and existing customers to establish strong working relationships along with building wireless carrier relationships.

Southwest Region

Partner with the SMB B2B sales group to drive sales efforts to achieve data activations, including Machine 2 Machine activations, to assigned accounts in the Southern New Mexico and El Paso, TX market. Accountable for achieving quotas, driving growth and promoting/selling data products and services across whitespace accounts. Responsible for ongoing data training initiatives across channels in support of new product launches to ensure sales channels have knowledge of data products and can effectively sell and demonstrate products and services. Conduct sales meetings with potential and existing customers to establish strong working relationships and promote the quality of Verizon Wireless data products and services.

Albuquerque, New Mexico Area

Presales Technical Consultant with a strong background and knowledge of computer systems and solutions. Act as a consultant to Hewlett Packard's largest commercial customers. Work directly with the HP sales team to assist in qualifying customer technical needs, developing and presenting customer solutions, while assisting with proposals and promoting HP's technology to key customers.

Albuquerque, New Mexico Area

Responsible for the day-to-day operations of a team of Wireless Data Technical Support representatives. Coach Representatives to achieve a high level of customer satisfaction. Recognize and recommend operational improvements. Monitor performance of staff members according to established standards. Plan, direct, and evaluate workflow. Participate in hiring decisions and conduct performance appraisals. Project the image of a leader and role model of the Verizon Wireless Core Values, personal/professional integrity, ownership, and first call resolution. Provide thorough knowledge of VZW data products and/or troubleshooting experience with data communications and networking protocols.

Albuquerque, New Mexico Area

Develop wireless data opportunities to sell services and solutions to new and existing customer segments. Partner with sales channel leadership to develop strategic plans to further penetrate the data market. Research customer needs and demonstrate data solutions through sales presentations. Provide consulting services to customers which may include requirements analysis, planning, design and implementation. Evaluate, design, and implement training across sales channels on data products and services. Ensure sales force understands and can demonstrate data products and services to assist with market share growth. Increase ARPU and attain data sales objectives. Manage data implementation process across departments and with third party vendors. Manage and grow existing customer base and manage churn by managing customer complaints in a timely fashion.

Houston, Texas Area

Provided exceptional customer service to internal and external customers. Provided telephonic and/or electronic Technical Support for customers who use wireless data products and services; troubleshoot hardware/software issues, identify network/application issues, provided information on how to set-up/use wireless data products, and answered presales questions.

Bachelors Of Business Administration

Education record