Jennifer Gross Email & Phone Number

Richland, Wa, Us

Richland, Washington, United States

Richland, Wa

Richland/Kennewick/Pasco, Washington Area

Worked as a contractor at Washington River Protection Solutions’ (WRPS’s) Chemical Protection Program Office (CPPO). Collaborated with subject matter experts on the development of the CPPO Notebook, which was a weekly audiovisual file on chemical vapors-related topics. Coordinated the review and distribution of the CPPO Notebook. Edited written documents drafted by subject matter experts. Provided back-up support on other CPPO functions such as the compilation and distribution of the CPPO Weekly Report, which was a weekly publication that provides the status of various projects.

Richland/Kennewick/Pasco, Washington Area

Drafted various written materials for submission in rulemakings, rate cases, and other state regulated proceedings; Drafted written testimony as a witness in Cascade’s 2017 Washington Rate Case (UG-170929); 2015 Washington Rate Case (UG-152286), and Oregon 2016 Rate Case (UG-305); Re-wrote and formatted utilities’ tariffs which were filed and approved with the State regulators; Researched topics as needed, such as injecting biomethane into the distribution system and administering various low income programs; Assisted co-workers in understanding and complying to Oregon Administrative Rules, Washington Administrative Code, regulations, policy statements, and the Company’s tariffs.

Prepared comments, data responses, and other written materials for State regulatory investigations, rulemakings and other proceedings; prepared and submitted ongoing compliance filings including tariff filings; participated in the drafting of the Company's 20-year long-term Integrated Resource Plan; spoke on behalf of the Company at workshops and public meetings; consulted internal clients on compliance to the Oregon Administrative Rules and Washington Administrative Code.

Drafted content for tariff filings; advised coworkers on compliance to the tariff; represented the company in rulemakings and other State proceedings.Consulted internal clients on compliance to the Oregon Administrative Rules; developed training materials and informative bulletins to clarify rule and tariff compliance issues; analyzes the benefits of offering various products and services; simultaneously managed multiple projects on strict timelines.

Represented PGE at Home Shows and other PGE sponsored events; Was the primary contact and problem solver for PGE field representatives; Answered customer questions; Performed quality control management of departmental data; Analyzed customers’ home weatherization proposals, contractor bids, and PGE recommendations; Determined customers rebate and tax credit eligibility.

Provided customer service for internal and external clients; Assisted internal clients with the procurement software; Created and maintained departmental intranet pages; Created online resources that enhanced the department’s provision of customer service to internal clients.

Managed and instructed classes of diverse adult students; Developed curriculum based on individual’s needs; Curriculum included daily lesson plans, worksheets, and tests; Led class discussions; Created layout and content for monthly school newsletter.

Master Of Arts (M.A.), English Language And Literature/Letters

Bachelor Of Arts (B.A.), English Language And Literature/Letters