Jennifer Grant Email & Phone Number

Dallas Tx

 Oversaw Interstate Batteries’ enterprise cloud and on-premises infrastructure, managing strategy, vendor relationships, budgets, and licensing.  Led a team of 13 internal resources, including three Infrastructure Managers, ten infrastructure engineers, and an offshore team of four engineers.  Managed diverse infrastructure projects, including Windows Server upgrades, storage hardware refresh, Vonage cleanup, wireless network upgrades, and data center relocation. Drove success through strategic vision, effective project management, and continuous improvement initiatives.Developed infrastructure strategies and roadmaps for co-location, data center, storage, network, and disaster recovery.Accomplishments: Improved support efficiency and communication across all levels, enhancing the customer experience by resolving collaboration and communication issues between Tier 1, Tier 2, and Tier 3 teams. Completed 200 upgrades with only a few rollbacks, presented the project to IT leadership, and managed monthly steering committee meetings, ensuring it was on time and within budget. Implemented continuous improvement initiatives by collaborating with other IT teams to enhance reliability and efficiency.

Plano, Texas, United States

 Led Winzer’s IT infrastructure and cloud presence, managing servers, storage, networks, desktop support, security, wireless, vendor relationships, budgets, and licensing.  Provided direction for a team of 4 internal IT resources supporting multiple locations and 450+ franchise locations. Elevated performance with hardware upgrades, efficiency enhancements, and exceptional client service.Streamlined new hire processes, automated ticketing queues, and renegotiated contracts for substantial cost savings.Accomplishments: Upgraded Cisco network hardware to Meraki in three distribution centers, improving performance and speeding up Internet access. Cut costs by replacing complex, outdated storage with PURE storage, simplifying administration and support. Implemented CrowdStrike for rapid threat recognition and endpoint protection, fulfilling a critical roadmap item for the CIO. Ensured client service excellence by concurrently managing multiple projects and vendors, completing a comprehensive infrastructure upgrade within the first year.

Carrollton, Tx

 Managed enterprise servers, virtualization infrastructure, and multiple data centers for optimal operational efficiency. Oversaw support queues, change management, and problem management workflows in ServiceNow.  Developed effective vulnerability management and patching processes.  Led team restructuring, creating separate teams for streamlined roles and performance management in Workday. Spearheaded the transformation of the enterprise server build process, introducing automation for speed and efficiency.  Co-developed the enterprise change management process for improved operational efficiency.  Demonstrated adaptability and versatility by simultaneously managing multiple projects and vendors.Championed initiatives to boost operational efficiency, elevate client service, and excel in project management.Reduced server build time from two months to two weeks via a streamlined template and approval process in ServiceNow.Accomplishments: Managed 100K assets in the Service Now CMDB, leading a cross-team project that enhanced asset mgmt. and reporting capabilities. Introduced right-sizing and reclamation for virtualization resources and played a pivotal role in automating server builds using vRealize Automation and vRealize Orchestrator. Maximized staff capacity through resource planning, contract personnel selection, and employee training.  Played a pivotal role in consolidating and migrating multiple data centers into two next-gen facilities, significantly contributing to the success of the domain consolidation project.

Carrollton

Fort Worth, Tx

• Senior Project Manager for the Open Systems global Active Directory (Windows 2012 R2) domain consolidation and refresh project.• Created financial business case and cost benefit analysis for the global Active Directory project.• Created resource plans, selected contract personnel and trained new resources.• Coordinated server builds from site surveys through to go live.• Submitted and tracked all project change requests to completion.• Negotiated vendor contracts and SOWs.• Ensured correct Configuration Items in the CMDB for all global Active Directory servers.Modis (contract) Sept 2012 – Nov 2013• Program Manager for the projects pertaining to the Federal Supervision audit and the End User Technology horizontal Internal Audit and all remediation efforts.• Team Lead for the End User Technology Audit and Compliance team.• Served as the primary technical point of contact for the Federal Readiness Project across the business and End User Technology Teams to ensure the project plans are completed within guidelines. • Assists with the financial business case for the End User Technology transformation project.• Leads End User Technology teams in the planning and execution of the centralization and standardization of our technologies as it pertains to compliance and audit.

Greater Salt Lake City Area

• Supervised corporate IT team. Ensured PCI compliance.• Global Procurement and Purchasing Officer for Internal IT. Oversaw and implemented all other Internal IT projects.• Setup and deployed Asset Plus asset management software. Supported Accounting team with physical asset inventory, asset management and asset depreciation. • Coordinated new hire process, setup and administration.• Managed Windows, Active Directory, VMWare, email, anti-virus and project tracking environments.• Successfully led and deployed Exchange Office 365 project resulting in $15K savings per year.• Successfully led and deployed NetSuite OpenAir project resulting in more efficient timekeeping and reporting for the business. • Architected infrastructure to deploy a new VoIP phone system and lead deployment project.

• Managed IT department - budget (contracts, purchasing), licensing compliance, auditing and documentation. • Maintained Windows/SQL Server/Exchange Server 2003/2008 environment. • Designed and supported Blackberry Enterprise Server. Supported ERP/CRM systems. Assisted in planning and deployment for Salesforce environment.• Implemented VMWare and Citrix environment resulting in a $45K savings on hardware purchases. • Designed and upgraded telephone/data/cellular services to save $62K annually. • Provides desktop support and imaging/installation services. Supports VPN and VOIP.

• Installed, administered and maintained Windows 2008/2003 environment, AD services, Microsoft Exchange 2007, Hyper-V environment and SQL Server 2008 clustering on Windows 2008 R2/2008 Server and deployed Microsoft Dynamics CRM.• Maintained and administered Shoretel VOIP and call flow system.• Maintained asset inventory for all hardware and software assets in office and co-location.• Provided desktop support and imaging/installation utilizing LANDesk for 350 users.• Installed server hardware, switches and maintained network/port infrastructure.

Irving, Tx

• Managed 11 remote Field Support Technicians across the United States.• Managed Help Desk support queue, workflow, documentation and processes.• Developed asset management and inventory process which resulted in a large decrease in desktop and software spending for each field office. Directed physical moves of satellite offices.• Worked closely with global Asset Acquisition and Management team as well as maintained the asset inventory for field offices which included desktops, software and miscellaneous other devices.• Maintained Windows 2003 server and Active Directory environment.• Served as local liaison to multiple business teams such as Telecom, Networking, Quality Assurance, Software Development and Systems Administration. Administered PVCS/Perforce permissions.• Provided documentation and configuration management for development. • Provided desktop support for 50 local users plus 1500 remote users nationally.• Maintained corporate Blackberry Enterprise Server and supported Blackberry users nationally. Maintained Blackberry device inventory.

Management Information Systems, General

It Management