Jennifer Grant Email & Phone Number

Dallas TX

 Oversaw Interstate Batteries’ enterprise cloud and on-premises infrastructure, managing strategy, vendor relationships, budgets, and licensing.  Led a team of 13 internal resources, including three Infrastructure Managers, ten infrastructure engineers, and an offshore team of four engineers.  Managed diverse infrastructure projects, including Windows.

Plano, Texas, United States

 Led Winzer’s IT infrastructure and cloud presence, managing servers, storage, networks, desktop support, security, wireless, vendor relationships, budgets, and licensing.  Provided direction for a team of 4 internal IT resources supporting multiple locations and 450+ franchise locations. Elevated performance with hardware upgrades, efficiency.

Carrollton, TX

 Managed enterprise servers, virtualization infrastructure, and multiple data centers for optimal operational efficiency. Oversaw support queues, change management, and problem management workflows in ServiceNow.  Developed effective vulnerability management and patching processes.  Led team restructuring, creating separate teams for streamlined roles.

Carrollton

Fort Worth, TX

• Senior Project Manager for the Open Systems global Active Directory (Windows 2012 R2) domain consolidation and refresh project.
• Created financial business case and cost benefit analysis for the global Active Directory project.
• Created resource plans, selected contract personnel and trained new resources.
• Coordinated server builds from site surveys through to go live.
• Submitted and tracked all project change requests to completion.
• Negotiated vendor contracts and SOWs.

Greater Salt Lake City Area

• Supervised corporate IT team. Ensured PCI compliance.
• Global Procurement and Purchasing Officer for Internal IT. Oversaw and implemented all other Internal IT projects.
• Setup and deployed Asset Plus asset management software. Supported Accounting team with physical asset inventory, asset management and asset depreciation.
• Coordinated new hire process, setup and administration.
• Managed Windows, Active Directory, VMWare, email, anti-virus and project tracking environments.
• Successfully led and deployed Exchange Office 365 project resulting in $15K savings per year.

• Managed IT department - budget (contracts, purchasing), licensing compliance, auditing and documentation.
• Maintained Windows/SQL Server/Exchange Server 2003/2008 environment.
• Designed and supported Blackberry Enterprise Server. Supported ERP/CRM systems. Assisted in planning and deployment for Salesforce environment.
• Implemented VMWare and Citrix environment resulting in a $45K savings on hardware purchases.
• Designed and upgraded telephone/data/cellular services to save $62K annually.
• Provides desktop support and imaging/installation services. Supports VPN and VOIP.

• Installed, administered and maintained Windows 2008/2003 environment, AD services, Microsoft Exchange 2007, Hyper-V environment and SQL Server 2008 clustering on Windows 2008 R2/2008 Server and deployed Microsoft.
• Maintained and administered Shoretel VOIP and call flow system.
• Maintained asset inventory for all hardware and software assets in office and co-location.
• Provided desktop support and imaging/installation utilizing LANDesk for 350 users.
• Installed server hardware, switches and maintained network/port infrastructure.

Irving, TX

• Managed 11 remote Field Support Technicians across the United States.
• Managed Help Desk support queue, workflow, documentation and processes.
• Developed asset management and inventory process which resulted in a large decrease in desktop and software spending for each field office. Directed physical moves of satellite offices.
• Worked closely with global Asset Acquisition and Management team as well as maintained the asset inventory for field offices which included desktops, software and miscellaneous other devices.
• Maintained Windows 2003 server and Active Directory environment.
• Served as local liaison to multiple business teams such as Telecom, Networking, Quality Assurance, Software Development and Systems Administration. Administered PVCS/Perforce permissions.

Management Information Systems, General

It Management