Implemented a recruiting and new hire training schedule Hosted web conferences to train overseas agentsDeveloped a department handbook and PowerPoint presentations utilized during weekly training Uploaded data and monitored the predictive dialer while monitoring CSR’s for call qualityConducted quality assurance assessments and employee reviewsReviewed legal documents from potential clients before submission to the legal department

Booked a daily average of 65-75 cargo containers in a call center environment for export shipment using EDI and other route verification software Coordinated all email request of export shipments via US ports using the GT Nexus system Maintained correspondence with vessel coordinators, terminal managers, and overseas agents Trained new employees to understand weekly vessel schedules and transshipment requirements. Also trained them to understand the proper procedure of making request to various port authority and inter-modal personnel

Processing over 100 orders daily for QVC products in a call center environmentMaintained a thorough knowledge and understanding of company products, websites, hosts, warranties and return policies to assist customers with finalizing their purchases.

Oversaw and approved daily operations: bank verifications, correspondence with corporate office, new hire training, branch audits, finalizing loan approvals, branch maintenance and purchasesDeveloped marketing strategies that increased clientele from 0 to 100 customers within the first 2 months of operation. Conducted monthly customer appreciation to maintain client retention.Enforced collection practices to recover past due accounts including filing court documents