Jennifer Hooks
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Jennifer Hooks Email & Phone Number

Happiness Engineer: Jetpack Documentation and Product Ambassador Lead at Automattic
Location: Columbus, Ohio, United States 7 work roles 2 schools
2 work emails found @automattic.com 1 phone found area 877 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 1 phone

Work email j****@automattic.com
Direct phone (877) ***-****
LinkedIn Profile matched
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Current company
Role
Happiness Engineer: Jetpack Documentation and Product Ambassador Lead
Location
Columbus, Ohio, United States
Company size

Who is Jennifer Hooks? Overview

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Quick answer

Jennifer Hooks is listed as Happiness Engineer: Jetpack Documentation and Product Ambassador Lead at Automattic, a company with 4003 employees, based in Columbus, Ohio, United States. AeroLeads shows a work email signal at automattic.com, phone signal with area code 877, and a matched LinkedIn profile for Jennifer Hooks.

Jennifer Hooks previously worked as Happiness Team Lead at Automattic and Happiness Engineer at Automattic. Jennifer Hooks holds Master Of Science, Aquatic Biology/Limnology from Bowling Green State University.

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Email format at Automattic

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{first}@automattic.com
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Profile bio

About Jennifer Hooks

Articulate and conscientious WordPress customer support professional and team lead. Provide support for Automattic's customers; users of Jetpack, Akismet, VaultPress, WP Job Manager, Sensei, and Crowdsignal. Exceptional communicator. People-lover. Extensive background in higher education; former University biology and zoology lecturer before making the move to tech.

Listed skills include Wordpress, Social Media, Blogging, Science, and 11 others.

Current workplace

Jennifer Hooks's current company

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Automattic
Automattic
Happiness Engineer: Jetpack Documentation and Product Ambassador Lead
Columbus, OH, US
Website
Employees
4003
AeroLeads page
7 roles

Jennifer Hooks work experience

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Happiness Engineer: Jetpack Documentation And Product Ambassador Lead

Columbus, OH, US

Happiness Team Lead

Current

Remote

* Provide support and mentorship to team members in the form of regular one-on-ones, interaction reviews, and performance reviews* Act as liaison between team members and division leads, human resources, and business and product teams* Manage, execute, and delegate division-wide projects * Maintain involvement with product offerings via direct support.

Oct 2021 - Present

Happiness Engineer

Current

Remote

  • Support users of Automattic's suite of WordPress plugins: Jetpack, VaultPress, Akismet, WP Job Manager, Sensei, and Crowdsignal, with the goal of making them the happiest folks on the web.
  • Daily utilization of in-house site debugging tools, as well as GitHub, Slack, FTP Clients, TextExpander, Zoom, and Alfred.
  • Expert at ZenDesk and Live Chat as support channels.
  • Attended conferences such as BlogHer Pro and WordCamps as an Automattic representative and WordPress evangelist.
  • Regular contributor to The Daily Post: https://wordpress.com/dailypost/author/jenhooks/
Oct 2013 - Present

Happiness Onboarding: Division Onboarder

Remote

  • Serving as the Division Onboarder for the team that supports the Jetpack, VaultPress, and Akismet WordPress plugins. Training new hires on our products, policies, and division culture, as well as providing ongoing.
  • Developing engaging new course and lesson material for Jetpack, VaultPress, and Akismet using the Sensei LMS.
  • Updating and consolidating existing onboarding course material so it is navigable, relevant, and empowering for new hires.
  • Designing the curriculum and syllabus to guide new hires through the onboarding process.
  • Communicating news and changes to the division's team leads to keep them up-to-date on iterations to onboarding.
May 2021 - Oct 2021

Biology Instructor

  • Elements of Living Systems: Instruct up to 70 non-biology major undergraduates per semester in two 90-minute lectures per week. Topics include ecology, photosynthesis and respiration, biodiversity, evolution, genetics.
  • Investigations Into Living Systems: Conduct non-major undergraduate laboratories for up to 75 students per semester in two 90-minute laboratories per week, covering the scientific method, basic statistics, animal.
  • General Zoology: Guided approximately 24 biology and science majors per semester through a survey of the Animal Kingdom with emphasis in lecture on taxonomy, anatomy, behavior, and life history. Laboratory includes.
  • Principles of Biology Laboratory: Conduct laboratory sessions for approximately 48 biology, science, exercise science, and athletic training majors, covering the scientific method, microscopy, cells, macromolecules.
  • Create all lesson plans, PowerPoint lectures, review sheets, rubrics for papers, and exams for all courses taught.
  • Evaluate all assignments and maintain accurate and detailed records of grades in Microsoft Excel.
Aug 2005 - Jul 2013

Biology Lecturer

  • Biological Science I: Instructed approximately 20 mixed major students per semester in two 90-minute lectures per week. Topics included the scientific method, basic biochemistry, cell structure and function, cell.
  • Anatomy and Physiology I: Instructed approximately 24 mixed major students two 90-minute lectures per week. Topics included basic biochemistry, cell structure and function, cell physiology, cell reproduction and.
  • Ecology: Directed approximately 30 students in an online course, focusing on basic principles of population biology, ecology, and environmental science as applied to the study of the interactions between humankind and.
  • Create all lesson plans, PowerPoint lectures, review sheets, rubrics for papers, and exams for Biological Science and Anatomy and Physiology.
  • Evaluate all assignments and maintain accurate and detailed records of grades in Microsoft Excel and the online classroom management program Desire to Learn (D2L).
  • Provide out-of-classroom assistance for students via email, course webpage and telephone.
Aug 2010 - May 2011

Visiting Assistant Professor

  • Introduction to Biology: Instructed approximately 45 biology majors and non-majors in six one-hour lectures and two two-hour laboratories per week in topics of introductory biology, including basic molecular biology.
  • Zoology: Instructed approximately 60 biology and pharmacy majors in nine one-hour lectures and three two-hour laboratories per week in a survey of the animal kingdom, with emphasis on classification and form and.
  • Bio Sciences Laboratory II: Conducted six three-hour laboratory sections per week for 120 third-year pharmacy majors. Directed laboratory procedures and lectured on various topics in biochemistry, microbiology, and.
  • Assisted in creation of course-wide common exams, midterms, and finals for all courses, for approximately 400 students.
  • Evaluated all assignments and maintained accurate and detailed records of grades in Microsoft Excel.
  • Provided out-of-classroom assistance for students via office hours, email, course webpage and telephone.
Aug 2004 - May 2005
Team & coworkers

Colleagues at Automattic

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2 education records

Jennifer Hooks education

FAQ

Frequently asked questions about Jennifer Hooks

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What company does Jennifer Hooks work for?

Jennifer Hooks works for Automattic.

What is Jennifer Hooks's role at Automattic?

Jennifer Hooks is listed as Happiness Engineer: Jetpack Documentation and Product Ambassador Lead at Automattic.

What is Jennifer Hooks's email address?

AeroLeads has found 2 work email signals at @automattic.com for Jennifer Hooks at Automattic.

What is Jennifer Hooks's phone number?

AeroLeads has found 1 phone signal(s) with area code 877 for Jennifer Hooks at Automattic.

Where is Jennifer Hooks based?

Jennifer Hooks is based in Columbus, Ohio, United States while working with Automattic.

What companies has Jennifer Hooks worked for?

Jennifer Hooks has worked for Automattic, Winthrop University, York Technical College, and Ohio Northern University.

Who are Jennifer Hooks's colleagues at Automattic?

Jennifer Hooks's colleagues at Automattic include Jose A., Fioravante Cavallari Souza, Kyle Smith, Adeline Yaw, and Adnan Haque.

How can I contact Jennifer Hooks?

You can use AeroLeads to view verified contact signals for Jennifer Hooks at Automattic, including work email, phone, and LinkedIn data when available.

What schools did Jennifer Hooks attend?

Jennifer Hooks holds Master Of Science, Aquatic Biology/Limnology from Bowling Green State University.

What skills is Jennifer Hooks known for?

Jennifer Hooks is listed with skills including Wordpress, Social Media, Blogging, Science, Higher Education, Photography, Photoblogging, and Biology.

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