Jenifer Milliman Email & Phone Number

Rochester, New York, United States

• Sales Support for Enterprise Sales Representatives and Inside Sales Representatives. • Primary responsibilities for subscription renewals and customer retention.• Producing quotes for sales reps.• Managing contract from quote to close.

Rochester, New York Area

• Coordinate customer training with point of contact and regional trainer.• Gathered data about course success and participant experiences to help with future course planning.• Provided recommendations for process improvements• Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.• Created reports and provided administrative support of training systems and databases in Salesforce and SharePoint.• Evaluated success of training programs and recommended improvements.• Instrumental in launching webinars during pandemic to enhance remote training offerings.

Rochester, New York Area

• Subscription and ancillary product knowledge in order to quality check sales opportunities.• Delivery of customer software.• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.• Contributed ideas and practical solutions to support process improvement efforts.• Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.• Connected with customers to address questions and resolve issues through phone and email.• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Rochester, Ny

• Quality control, contract delivery and closure, and delivery of subscription products.• Subscription and ancillary product knowledge.• Monitored all incoming contracts and service agreements for correct pricing and information.• Coordinated changes to agreement which might occur during contract lifetime

Roberts Wesleyan College

• Recruit, hire, train, student tele-fundraisers. • Oversee all aspects of annual fund phone solicitation program. Including database segmentation, script writing, acknowledgment letters. • Direct mail fundraising. • Higher level donor identification for AVP of Development to visit and or solicitation of annual fund society membership. • Event planning and assistance for fundraising and alumni events, including yearly Golf Tournament.

• Recruit, hire, train, student tele-fundraisers. • Oversee all aspects of annual fund phone solicitation program. Including database segmentation, script writing, acknowledgment letters. • Direct mail fundraising. • Higher level donor identification for AVP of Development to visit and or solicitation of annual fund society membership. • Event planning and assistance for fundraising and alumni events, including yearly Golf Tournament.

Roberst Wesleyan College

Database entry, running queries, reporting using Raiser's Edge. Event planning and assistance for fundraising and alumni events.

Bs, Business Management

Education record