Jeniffer Quintero Email & Phone Number

Bogota, D.C., Capital District, Colombia

Content creator for the program K-Influencer Academy 2023 with the Korean Culture and Information service (KOCIS) an affiliate organization of the Ministry of Culture, Sports and Tourism of South Korea. The program aims to promote Korea overseas, promotes global cultural exchange and spreads news on Korea to foreign audiences.The activities were performed.

Bogotá, Capital District, Colombia

Bogota, D.C., Capital District, Colombia

• Collaborate in the launch of the new services in regional markets, including developing go-to-market plans and coordinating cross-functional teams.
• Track and report on sales performance metrics, including pipeline status, conversion rates, and revenue forecasts.
• Report to senior management on results related market trends, customer needs, and competitive threats.
• Develop and implement strategic sales plans to achieve sales targets and expand customer base.
• Coordinate the sales process for the customer experience operation from prospecting to closing, ensuring a seamless experience as a first point of contact of final consumer.
• Provide data analysis on sales performance, including retention, total sales, re-marketing, and inbound vs outbound sales channel results.

Bogotá, Distrito Capital, Colombia

• Manage operational budgets and expenses to ensure financial targets are met.
• Plan, execute, and oversee projects from initiation to completion, ensuring they are delivered on time, within budget, and meet quality standards.
• Supervise and mentor operational staff, providing guidance and support to help them achieve their goals.
• Develop project plans, including scope, schedule, budget, and resource requirements.
• Collaborate with other departments to streamline processes and improve cross-functional communication
• Communicate project status, risks, and issues to stakeholders and senior management.

Bogota, D.C., Capital District, Colombia

• Manage case management procedures, including tracking and resolving customer issues and escalations.
• Manage and monitor team lead supervisor's performance
• Plan, lead and prepare daily session with internal teams about daily task and short review performance
• Coordinate with internal teams to ensure timely resolution of customer cases and efficient workflow.
• Prepare reports on team performance, customer feedback, and case management metrics.
• Support the operations manager in managing day-to-day operations and implementing strategic initiatives.

Capital District, Colombia

• Lead and manage a team of customer experience representatives to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor team performance and provide coaching and feedback to team members.
• Handle escalated customer issues and resolve them in a timely and effective manner.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Analyze customer feedback and data to identify trends and areas for improvement.

Bogota, D.C., Capital District, Colombia

• Follow and execute user acceptance testing (UAT) for software applications (Mobile App, Vehicle System and Webpage) to ensure they meet user requirements.
• Develop test plans, test cases, and test scripts based on user stories, business requirements, and functional specifications.
• Identify, document, and track defects found during UAT and report to developers to resolve them.
• Communicate UAT progress, issues, and results to project stakeholders.
• Provide feedback and recommendations to improve software usability and functionality.
• Maintain UAT documentation and test artifacts for future reference.

Bogotá D.C., Colombia

Organización y disposición de los diferentes contenidos para su respectiva emisión por los canales de la CASA EDITORIAL EL TIEMPO, CITYTV y EL TIEMPO TELEVISIÓN.Supervisión de editoresControl de calidad del materialEdición e ingesta de material en medios físicos, software y plataformas digitalesRecepción y organización de contenidos institucionalesGestión.

Bogota, D.C., Capital District, Colombia

Bogotá

Productora general en Contracorriente Producciones. Creación y Desarrollo de diferentes productos de diferentes piezas audiovisuales desde la concepción de la idea y pasando por todas las etapas de producción. La productora nace como un ejercicio académico con el objetivo de enfocar todos los resultados hacía el ámbito profesional y adquirir experiencia en.

Bogotá D.C., Colombia

Asesoría a estudiantes en el uso y manejo de equipo audiovisualesCubrimiento de eventos en Vídeo y fotografíaEdición de piezas audiovisuales y gráficas de carácter institucionalManejo de Switcher y consolas de audioEdición de FotografíaComunicaciones internasManejo de vídeoteca y archivo

Scrum Master, Business/Office Automation/Technology/Data Entry

Agile Methodologies, Business Administration And Management, General

Gestion De Proyectos, Business Administration And Management, General

Project Manager Specialist, Business Administration And Management, General

Dirección Y Producción De Medios Audiovisuales, Cinematography And Film/Video Production