Jeni John

Jeni John Email and Phone Number

Contact Centre Specialist II, Fraud, Identify Theft Response I CIBC @ CIBC
toronto, ontario, canada
Jeni John's Location
Scarborough, Ontario, Canada, Canada
About Jeni John

Detailed Financial Assistant and Customer success Representative known for having great organizational skills. Gifted at working with all types of customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proven to be a strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Enthusiastic, dedicated and experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.I am also continuously updating my educational qualifications as per professional and industry requirements by pursuing Canadian Securities Course (CSC) to attain the Investment Advisor designation. The knowledge attained on client assessment and building critical relationships will be a significant asset in servicing the clients. Looking for a new role where hard work and dedication will be highly valued.

Jeni John's Current Company Details
CIBC

Cibc

View
Contact Centre Specialist II, Fraud, Identify Theft Response I CIBC
toronto, ontario, canada
Website:
cibc.com
Employees:
34212
Jeni John Work Experience Details
  • Cibc
    Fraud Specialist
    Cibc Nov 2024 - Present
    Toronto, Ontario, Canada
  • Embark Student Corp.
    Customer Success Representative
    Embark Student Corp. Jul 2024 - Oct 2024
    Mississauga, Ontario, Canada
  • Mijo Associates
    Administrative Assistant
    Mijo Associates Feb 2020 - Sep 2021
    India
    Provided accurate and timely service to incoming telephone, e-mail and chat customer inquiries from various stakeholders regarding products, policies and procedures, or account related inquiries.Investigated and researched account-related issues and determined the appropriate actions that needed to be taken to achieve resolution to such issues.Ensured that follow-ups are resolved within a timely manner and all service level agreements are met.
  • Kfc
    Customer Service Representative
    Kfc Jan 2018 - Dec 2019
    Scarborough, Canada
    Officiated as a point of contact for customers to meet their payment processing requests.Handled customer concerns with caution and empathy to generate maximum customer loyalty. The customer base increased because of improved services.Performed month-end close functions on cash register books and tallying up the records against amounts reported

Jeni John Education Details

Frequently Asked Questions about Jeni John

What company does Jeni John work for?

Jeni John works for Cibc

What is Jeni John's role at the current company?

Jeni John's current role is Contact Centre Specialist II, Fraud, Identify Theft Response I CIBC.

What schools did Jeni John attend?

Jeni John attended Centennial College School Of Business, Mahatma Gandhi University, Gregorian Public School - India.

Who are Jeni John's colleagues?

Jeni John's colleagues are Sylva Babef, Ahmoda Begum, Sojin Joseph, Rick Omen, Anelio Sincovich, Mahmoud Yousif, Anna Condratieva.

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