Jennifer Le Email & Phone Number

Kirkland, WA, US

Redmond, Washington, US

Cloud Operations + InnovationData CentersTransforming chaos into clarity by streamlining processes, closing gaps, and driving predictability.

Kent, WA, US

• Lead Quality Engineer for the New Shepard Program
• Awards: Received Liftoff Awards 2020, 2021 and Nominee for Gradatim Award in 2020
• Successfully program managed Gated Reviews to show readiness of rocket delivery to operations by managing functional teams to confirm pedigree traceability, completed design/engineering, ensuring operations readiness.
• Manages NS Corrective Action Board (CAB) and works alongside NS Chief Engineers to facilitate monthly topics that will drive corrective actions with a purpose of eliminating repetitive defects and systematic issues
• Partnered with functional leaders in defining, tracking and measuring success metrics to drive improvement and provides weekly insights to support stakeholder decision making
• Successfully led and supported several major Root Cause Corrective Actions and provided training to colleagues to further develop the skill around the organization. Tools include: 5-Why, Fault Trees, Fish Bones, etc.

Kent, WA, US

• Successfully managed a team of 8-9 direct reports, including both Quality Engineers and Quality Specialist while maintaining QE role to New Shepard
• Created and implemented standard onboarding checklist to streamline and enhance employee experience
• Held weekly team meetings, bi-weekly 1:1s and fostered strong team culture with emphasis of psychological safety

Kent, WA, US

• Aligned with program leaders, key stakeholders and led burndown effort to achieved 81% reduction in Discrepancy Reports (NCs) and 60% reduction in Corrective Actions
• Standardized and led the Corrective Action Board (CAB) for New Shepard Program created foundation for Engines CAB

Seattle, WA, US

• Led and issued the Global Oncology (GO) Cross-Divisional Collaboration Initiative funding opportunity and provided full end to end support, including collaborating with the General Council, faculty members, regulatory.
• Strategized and executed special projects that support the GO mission such as strengthening collaborations with international partners and initiating new research projects
• Effectively collaborated with the Program Head to lead the transition and change management of the China Initiative into GO
• Provided consultation to Program Head to develop strategies in Uganda and China that include KPI’s and execution plans

Columbia, MD, US

• Merkle (Formerly Pointmarc)Clients: Warner Brothers, Microsoft, Costco & Office Depot
• Manage multiple strategic accounts scoped for Marketing, Digital Media, Solution Design and in Analytics with both technical and non-technical work streams while interfacing internally and externally with clients.
• Assist in scoping of new projects for existing clients, partnering with internal teams such as sales, finance, resource management, and senior leadership
• Translate stakeholders’ business requirements and request into clear, actionable tasks across all work streams for successful deliveries that meet client expectations by building project plans, RACI and utilizing.
• Continuously refining processes and guidelines to evolve function and projects
• Manage cross functional teams ranging from 5- 25 people and utilizes tools such as: JIRA, Workfront and Project

• Led and participated in cross functional teams internal and external to resolves failures in the supply chain
• Liaison and Subject Matter Expert for the Final Assembly manufacturing and suppliers to enforce policy and obtain Root Cause Corrective Action (RCCA) for chronic issues back to the supplier
• Performed data analysis, pivots data, creates executive level presentations and charts to drive quality improvements and defect reduction efforts that align with organizational goals
• Participated and contributed to driving down supplier caused defects in Final Assembly in 2015 by 50%
• Applied RCCA Analysis, Lean + principles and project management strategies for special projects for supplier defects

• Project managed and implemented successful projects at the EDC such as a technical training programs across all programs for the Everett Delivery Center
• Performed assessments of In-Service Reports for flight safety, and performed containment
• Change Management focal for Inspection Record Change Request (IRCR) and participates in revising, updating and writing new process documents
• Facilitated ongoing Team Lead Quality Council and member of 747, 767, and 777 Quality Councils which require creating presentation, communicating statuses, tracking action items, and providing proper documentations
• Performed compliance sweeps on field and participated in BCA FOD-Tooling Audit

• Project manager of the 787 CIR Peer to Peer (P2P) program for Quality Technicians (QT)
• Implemented and revamped the 787 Quality Training and Orientation for QT’s in Change Incorporation and Refurbishment (CIR) as well as portions of Final Assembly and Delivery (FAD) and expanding to Everett Delivery.
• Created metrics and managed metrics for leadership
• Assisted in changes at the Employee Resource Center (ERC) to take on P2P best practices
• Conducts audits and compliance sweeps on field in preparation for Audits

• Partnered with Microsoft Staffing to provide support in the recruiting process in the Labor Certification Project (LCP) and the Employee Referral Program (ERP).
• Assisted in the management and logistics of launching the LCP as well as delivering frontline recruiting support and customer service.
• Trained in diverse array of procedures at SourceRight Solutions that supports Microsoft’s Law, Corporate and Affair’s team, including evaluating, tracking, and updating candidate information in various databases.
• Provides weekly and month reports of candidate assessment in spreadsheets and pivot tables.