Jennifer Mcnay Email & Phone Number

Tolland, CT, US

United States

Experienced Cloud Managed Services Customer Success Manager with expertise in managing client relationships, coordinating services, and ensuring seamless communication between stakeholders. Proven track record in lifecycle management, onboarding, and driving continuous improvement.Key Responsibilities:-Primary Contact & Escalation: Serve as the main point.

Hauppauge, New York, United States

- Create alignment across other functional teams, foster relationships with key business stakeholders, understand the business needs, and share new or existing capabilities that can address or improve business operations- Area escalation point for presales, sales and delivery services booking issues - Oversee schedules for project execution, resource.

• Tightly align with Presidio's pre-sales, sales and delivery team
• Manage bookings process escalation
• Guide and mentor Tri-State team members resolving services booking issues
• Report on performance of Tristate PMO and SC operations
• Review project portfolio planned hours with the team for rev rec
• Services Vendor / Contractor Management – onboard vendors and or contractors for new or existing engagements

Hauppauge, NY

- Managed a team of Service Account Specialists that focused on meeting Customer Service efficiency and maximizing customer satisfaction.- Oversee recruitment, hiring, and training of services service staff to further company goals and sustain high customer service benchmarks.- Develop, implement, and update best practices to streamline operations.

Hauppauge NY

- Provide remote project coordination for an average of 100+ ongoing requests throughout the continental US most prominently in the tri-state region.- Assist with planning, implementation and delivery of strategic customer engagement involving multidisciplinary teams (voice, data, wireless and IP solutions)- Track the progress and quality of work being.

Amityville, NY

- Review and prepare RFP’s- Review, modify and implement processes and procedures to improve efficiency in department- Monitor and track quotes request to ensure timely delivery

Amityville, NY

- Provide executive level administrative support to Regional General Manager.- Train, supervise, coach, monitor and provide feedback for a team of 25 engineers / project managers.- Educated and maintained project management and engineering processes and disciplines in areas of scheduling, accelerating customer satisfaction, quality control, communications.

Manchester, NH

- Oversee daily operations managing a staff of 14 employees.- Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner.- Maximized office productivity through proficient use of appropriate software applications.- Responsible for handling Human Resource issues and employee problem resolutions..

Manchester, NH

- Manage, prepare and finalize maintenance contracts.- Provide Administrative Support to General Manager, 2 account executives and pre-sales engineer.- Prepare RFP’s, quotes and commission reports.- Perform HR, payroll and accounting duties.- Customer Support Specialist- Shipping and receiving- Order entry

Manchester, NH

- Provide administrative support to Office Manager and 9 travel agents.- Purchase office supplies.- Maintain client files.- Generate weekly sales reports.- Data entry.- Assist and resolve billing disputes.