Patrick Schaefer Email & Phone Number

Communication Skills:Articulate ideas clearly.Listen actively to team members and stakeholders.Tailor communication to different audiences.Leadership:Inspire and motivate the team.Make decisions confidently.Delegate tasks effectively.Organizational Skills:Prioritize tasks and manage time efficiently.Develop and follow project schedules.Maintain.

Orlando, Florida, United States

Orlando, Florida Area

• Perform various MACD requests for multiple customers in the Cisco Unified Communications environment
• Move, add, change and delete users from CUCM
• Add Cisco IP phones to CUCM, confirm phone registration, and ensure functionality
• Add/remove single and shared voicemail boxes for users in Unity
• Modify site business hours for holiday specific schedules
• Troubleshoot phone registration issues

Orlando, Florida Area

• As NOC Shift Supervisor, my role is to oversee the network operations center and staff within a 24x7x365 environment. Responsibilities are:
• Utilize and identify operational failures with several monitoring platforms and tools.
• Manage shift scheduling needs through analysis of call and ticket statistics.
• Serve as both technical and process lead for tier.
• Collaborate with Project managers to keep up with customer changes and verify databases are up to date
• Monitoring, Verifying, and performing changes and maintenance within a customer’s environment.

Orlando, Florida Area

• As a NOC Team Lead, my tasks are to support and provide management to NOC technicians, escalate outages in a timely manner, enhancing productivity, and to utilize technician’s skills and abilities to for hastier.
• Assign tasks; ensure false alarms are not generated and turning important alarms into workable tickets.
• Ensuring 24x7 uptime of several hundred firms.
• Provide leadership and direction to NOC technicians in pursuit of network reliability and integrity.
• Ensure tickets are handled in a timely manner in order to keep SLA.
• Preform the daily tasks of a NOC technician.

Orlando, Florida Area

• Level 1 Cisco Network technician for a First Call Response Center. I support over 800 customers with various hardware including all Cisco equipment and network monitoring and troubleshooting alerts as they arise..
• Monitor & suppress alarms using various monitoring tools; common alarms are down circuits, high utilization, interface errors, and CUCM and Unity related alerts.
• Resolving Tier 1 customer requests via Phone, e-mail and internal ticket system.
• Work with dispatched field techs to isolate and resolve problems at customer premises & demarcation point.
• Use SSH, Telnet, RDP, and OOB to access customer equipment and provide RFO.
• Provided proper escalations and documentation as needed per incident.

Orlando, Florida, United States

NOC Technician for Presidio Network Solutions.

Orlando, Florida Area

• System Analyst of a 24x7 Enterprise Availability Center that provides application and system management services to all business segments of The Walt Disney Company, including Walt Disney Parks and Resorts, ABC, ESPN.
• Proactive and fast response for incidents within the Production environment. This includes gathering information about an issue and sending executive communications to any and all segments the issue impacts.
• RDP and SSH into Linux and Windows Production servers to address and resolve performance issues.
• Worked with ABC and ESPN for heightened monitoring of events such as: FIFA World Cup, The Oscars and ABC UpFront.
• Performed service availability for Walt Disney Parks and Resort applications supporting the Production and Test QA environments.
• Received high priority incidents and tested the applications to confirm if issues are legitimate or false alerts. If legitimate, then escalated and worked with teams to resolve issues.