Patrick Schaefer Email & Phone Number

Kissimmee, Fl, Us

Communication Skills:Articulate ideas clearly.Listen actively to team members and stakeholders.Tailor communication to different audiences.Leadership:Inspire and motivate the team.Make decisions confidently.Delegate tasks effectively.Organizational Skills:Prioritize tasks and manage time efficiently.Develop and follow project schedules.Maintain documentation and project records.Risk Management:Identify potential risks.Develop strategies to mitigate risks.Create contingency plans.Adaptability:Be flexible in responding to changes.Adapt to unexpected situations.Embrace new technologies and methodologies.Problem Solving:Analyze situations and identify solutions.Encourage a problem-solving culture within the team.Negotiation Skills:Negotiate project scope, timelines, and resources.Collaborate with stakeholders to achieve common goals.Team Building:Foster a positive team environment.Develop team cohesion.Encourage collaboration and knowledge sharing.Technical Competence:Understand the project domain.Stay updated on relevant technologies.Be aware of industry best practices.Budgeting and Financial Management:Develop and manage project budgets.Track expenses and resource allocation.Ensure cost-effectiveness.Quality Management:Establish and enforce quality standards.Ensure project deliverables meet specifications.Stakeholder Management:Identify and engage key stakeholders.Manage stakeholder expectations.Communicate effectively with all project stakeholders.Critical Thinking:Analyze data and information critically.Evaluate project outcomes and lessons learned.Make data-driven decisions.Conflict Resolution:Resolve conflicts within the team.Mediate between stakeholders with conflicting interests.Promote a collaborative and positive work environment.Networking:Build and maintain professional relationships.Utilize professional networks for knowledge and support.Stay connected with industry trends.

Orlando, Florida, United States

Orlando, Florida Area

Perform various MACD requests for multiple customers in the Cisco Unified Communications environment• Move, add, change and delete users from CUCM• Add Cisco IP phones to CUCM, confirm phone registration, and ensure functionality• Add/remove single and shared voicemail boxes for users in Unity• Modify site business hours for holiday specific schedules• Troubleshoot phone registration issues• Troubleshoot inbound/outbound dialing issues for single users• Create profiles for end users such as extension mobility, softphone, etc.• Create translation patterns to transform DIDs to assigned DNs• Create, change and delete hunt groups and associated items• Create, change and delete greetings in Unity for various customer needs• Create, change and delete Cisco Agents in Contact Center environments (UCCX/Cisco Finesse)

Orlando, Florida Area

As NOC Shift Supervisor, my role is to oversee the network operations center and staff within a 24x7x365 environment. Responsibilities are:• Utilize and identify operational failures with several monitoring platforms and tools.• Manage shift scheduling needs through analysis of call and ticket statistics.• Serve as both technical and process lead for tier.• Collaborate with Project managers to keep up with customer changes and verify databases are up to date• Monitoring, Verifying, and performing changes and maintenance within a customer’s environment.• Assuring technician growth and motivation for upward mobility is significant and encouraged.• Ticket audits to ensure both customer process was followed and sound troubleshooting process.

Orlando, Florida Area

As a NOC Team Lead, my tasks are to support and provide management to NOC technicians, escalate outages in a timely manner, enhancing productivity, and to utilize technician’s skills and abilities to for hastier resolutions.• Assign tasks; ensure false alarms are not generated and turning important alarms into workable tickets.• Ensuring 24x7 uptime of several hundred firms.• Provide leadership and direction to NOC technicians in pursuit of network reliability and integrity.• Ensure tickets are handled in a timely manner in order to keep SLA.• Preform the daily tasks of a NOC technician.

Orlando, Florida Area

Level 1 Cisco Network technician for a First Call Response Center. I support over 800 customers with various hardware including all Cisco equipment and network monitoring and troubleshooting alerts as they arise. Typical issues are related to network outages, circuit problems, and VoIP issues.• Monitor & suppress alarms using various monitoring tools; common alarms are down circuits, high utilization, interface errors, and CUCM and Unity related alerts.• Resolving Tier 1 customer requests via Phone, e-mail and internal ticket system.• Work with dispatched field techs to isolate and resolve problems at customer premises & demarcation point.• Use SSH, Telnet, RDP, and OOB to access customer equipment and provide RFO.• Provided proper escalations and documentation as needed per incident. • 24/7 call center environment, ticketing based system (SNC).• Extensively document all activities in ticketing system, provide consistent and timely communication with customers.

Orlando, Florida, United States

NOC Technician for Presidio Network Solutions.

Orlando, Florida Area

System Analyst of a 24x7 Enterprise Availability Center that provides application and system management services to all business segments of The Walt Disney Company, including Walt Disney Parks and Resorts, ABC, ESPN, Disney Studios, Disney Consumer Products, Disney Cruise Line and Corporate.• Proactive and fast response for incidents within the Production environment. This includes gathering information about an issue and sending executive communications to any and all segments the issue impacts.• RDP and SSH into Linux and Windows Production servers to address and resolve performance issues.• Worked with ABC and ESPN for heightened monitoring of events such as: FIFA World Cup, The Oscars and ABC UpFront.• Performed service availability for Walt Disney Parks and Resort applications supporting the Production and Test QA environments.• Received high priority incidents and tested the applications to confirm if issues are legitimate or false alerts. If legitimate, then escalated and worked with teams to resolve issues. • Used CA Wily, HP Open View, HP Performance Manager, EART and more to monitor the status of servers for all segments of the business.• Received email, phone calls, and face to face requests to perform network troubleshooting steps such as: Determine a server or routers address, verifying wired and wireless connections, Adapter functionality, verify device resources through Device Manager, and working with the NOC to make sure all required ports are open.