Moises Rivera Email & Phone Number

Florida, United States

Remote - Florida

Work on the Collaboration Team as a UC Engineer responsible for the configuration and support of Voice, Video, Network and Unified Communication technologies including Contact Center Express, Unity Connection & Jabber.

Tampa/St. Petersburg, Florida Area

Maintain company’s VoIP infrastructure and at the same time work closely with the business unit to support and implement new initiatives.

Provide technical support, complete end-to-end case management and pre-sales assistance to Cisco partners and small to medium business customers.

Solution-oriented IT Network Manager with notable successes implementing, and supporting a broad range of corporate IT initiatives while participating in planning and implementation of information-technology solutions in direct support of business objectives.

Assisted end-users by providing technical hardware and software support for workstations, laptops, blackberry devices, and other peripherals. Answered questions or resolved computer problems for clients in person, via telephone, email, Trouble-Ticket Processing System (TPS) or from remote locations.

Provided technical advice to the general agents group. Worked with the Learning and Development department creating training curriculums and facilitating training of new agents. Supervised new hires and monitored their daily performance providing feedback as needed.