Jennifer Reuther Email & Phone Number

Palm Bay, FL, US

• Provide all security provisioning for end users requiring access to the new claims system. Ensuring users have correct roles, workgroups & attributes associated to their profiles based on their department/job code.
• Validate monthly release adds/changes/removals. Successfully testing across all non-production environment prior to deploying code to production.
• Lead efforts for any new office setups; engaging all impacted teams to work in a collaborated effort to meet timeline (system access, local printer setup, forms & letters, check printing, etc.)
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, collapsed high-level information into details, outlined low-level information to a general understanding, and distinguish user.

Perform business analyst activities including, but not limited to: reviewing business requirements, functional requirements, and design documents, test cases and test results. Develop Behavioral Models that depict the functional behavior of the software article to identify possible defects prior to configuration/coding; identify the required number of test.

Selected to be on the transition team during the JPM Chase acquisition of Washington Mutual. Provided support for system integration testing during the final phases of conversion.

Strong facilitation skills, including leading meetings, presentation skills, problem resolution/mediation. Led daily test meetings acting as the liaison bridging together the business units, technology teams and support teams which include User Acceptance Testing, trained new end users as well as documented all test results in Quality Center Defect.

Documented detailed escalation procedures and process flows which assisted internal teams creating trouble tickets to route to the appropriate support groups. Participated in daily (RCA) root cause analysis meetings. Represented the Home Loans group as the disaster recovery coordinator, providing all mainframe disaster recovery test results and statuses..

Trained new employees receiving and fielding incoming inquiries from Washington Mutual Customers and incoming calls from the Call Centers. Queries included: hardware, software, accessory and technical difficulty.

Responsible for updating, organizing and maintaining all inventory records for tracking the distribution processes and ensured compliance with all federal and state hazardous material regulations. Member of the Management (DCAC/MRM) software implementation team which required testing software to determine ability to support required objectives. Designed.

Aa, Accounting

A+ Certification

Mcse Certificate, Mcse

Aa, Food Managment