Jen Crawford Mba, Pmp, Cspo Email & Phone Number

Charleston, South Carolina, United States

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina, United States

Baltimore, Maryland Area

Managing production portfolio of $400M. Passionate about providing program execution leadership in essential areas of schedule, cost, risk, and technical performance, as well as product development and delivery, to overcome obstacles and surpass a common goal.

Baltimore, Maryland Area

Led sustainment portfolio, totaling $53M, consistently exceeding schedule and cost targets. Effectively able to close out contract with 30%+ ROS, early deliveries and customer satisfaction.-Successfully Managed Earned Value, Risk and Integrated Master Schedule across 3 contracts. CAM, reviewed and maintained financials and schedule (ROS/Sales/CPI/SPI). Completed effective CEACs, Managed Variances and Return to Green mitigation plans.-Interfaced effectively with customer, executives and program stakeholders through high quality communications and presentation material with full cognizance of schedule milestones, payment, and other key contract terms and conditions. Conducted quarterly customer meetings to build intimacy and develop a pipeline of future business in the depot capability/ sustainment market.-Led weekly meetings for 23 person team across 3 different customers, to develop leadership and EV/CAM capabilities. Analytically guided teams through issues to develop root cause and appropriate alternatives with emphasis on risk and impact.-Coordinated mitigation plans for material delays, vendor issues and DMS across the product line. Worked with customers to ensure work-arounds would minimize impact to their installation schedule. Created corrective and preventive action plans.-Effectively executed 8 proposals to increase growth by efficiently driving process & accurately responding to customer requests and understanding their true needs.

Baltimore, Maryland Area

Management and Execution:-Successfully developed and managed IMS tasks, Earned Value performance, and Risk for $8.5M Integrated Test Bench Account, came in under budget and delivered critical milestones ahead of schedule. -IPT and CAM role for GWLR Test Benches supporting manufacturing, lab based Integration, Test, and Software Team of 10 people. Effectively created Variance, Return to Green Reports, CEAC.-Developed clear mechanisms to monitor project progress, track and burn down action plans, and solved complex technical problems.Agilely anticipated trends, Responded rapidly and effectively to maximize opportunity and limit risk:-Championed change by utilizing and enhancing auto bowling chart for reporting and tracking purposes.-Effectively anticipated, communicated, and carried out schedule mitigation plans for G/ATOR system where necessary.-Actively identified potential factory efficiencies to reduce product cycle time, exploiting continuous improvement opportunities.Leadership and People:-Provided project and technical oversight to manufacturing cells and cell support teams to advance the goals of the G/ATOR program.-Set priorities and expectations, while building consensus for common goals with a diverse and inclusive team.-Worked cross functionally with Global Supply Chain, Material Resource Planning and Production teams to identify drivers and lead mitigation plans.

Baltimore, Maryland Area

-Drove profitable production by planning and controlling schedules, setting priorities for materials requirements planning and cross functional manufacturing personnel to ensure a controlled flow of assemblies timed to meet contractual requirements.-Created program visibility reports to advise management on the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed.-Led Continuous Improvement project to move program onto progressive lead time model, to reduce schedule inconsistencies.-Production Control Chairperson and SharePoint Trainer, Developer, and Administrator for sector wide Council.

Greater Atlanta Area

Effectively Manage Change. Achieved profitable growth by introducing a revolutionary homeowners’ insurance product to 850 sales staff, 350 agents and 125 internal employees. Created a simplified education plan for technical changes in pricing and coverage options, identified key benefits to and developed specific materials for each stakeholder, produced tools to overcome customer roadblocks, created targeted prospecting lists, and led training presentations which resulted in 85% initial adoption. Develop Valuable Employees. Managed a team of 4 analysts and interviewed for, hired and trained 2 new employees. Achieved 100% retention and increased individual performance by identifying underlying motivations, setting SMART goals and development plans, and conducting formal performance reviews. Matched employee strengths with business needs, mediated resource conflicts, and initiated cross training to expand departmental value.Implement Successful Projects. Increased market share by efficiently delivering over 120 product, pricing, and underwriting updates within time and budget constraints, across a 4 state territory. Engaged executive stakeholders, developed supportive cross functional launch teams, created and facilitated communication and education strategies, modified national marketing and sales promotions to regional specifics, and measured and communicated a variety of results, while making strategic adjustments to achieve goals.Drive profitable market share growth.Manage the financial results (growth, retention, profitability, compliance) of 9 Property & Casualty lines of business across 4 states in cooperation with home office partners. Direct product and risk management strategies, including development and implementation of rating plans. Engage, inspire and guide the activities of 4 Consultants whose work largely encompasses data analysis, responsive strategy development, implementation, measurement, reporting and communication.

Enhance Revenue and Reduce Costs:-Analyzed and proposed impact of price, risk management policy and product changes on profitability, rating plan adequacy, competitive position, market conditions, average premium growth, business mix and customer retention. Created market analysis consulting tool for agencies, allowing them to tailor marketing plans to most competitive areas, which produced higher ROI for agency spending.-Evaluated current rating plan and rating plan of competitors, leading to pricing and product adjustments in high value segments, increasing auto sales by 16%, generating an additional $4.5M in auto premium.-Ensured appropriate rate for risk by developing correct class actions and processes, analyzing inspection guidelines and segments for review to maximize effectiveness of rating plan, leading to $850K savings. -Performed demographic analysis to determine ideal agency locations. Built tools to aid in business placement process, resulting in a consistent approach across multiple states and 62% more successful placements.Strategically Communicate and Train:-Led team to capture, research and interpret demographic, economic, and competitor data to identify markets and segments displaying the greatest potential for balanced growth and develop strategies to leverage potential profit. Designed Competitive Intelligence newsletter, which allowed agencies to capitalize on competitor weaknesses.-Managed communication process for 1,200 agency owners, 50 sales leaders and 150 internal customers. Streamline/standardize the format and implementation schedule for changes in guidelines, updates to products/discounts and pricing adjustments to increase understanding and adoption.-Created tracking tools used company wide to determine performance of strategy, pricing and product changes. Resulted in quicker post implementation strategic adjustments and provided analysts with tools that modernized the reporting process across multiple job functions.

Managerial and Operations experience:-Schedule, control, and supply raw materials to three manufacturing locations with a total weekly output of 50,000 units, introduced prioritization system that reduced back ordered products by 17%.-Manage four custom product lines and grew monthly sales to 8,700 units.-Supervise Product Development production for 150 items by ensuring all catalog samples, sales representative packages and stock items arrived to the correct locations on time and within budget.-Develop and publish 25 detailed and comprehensive procedures describing new products and processes for Operations, Customer Service, Marketing, and Sales Departments as well as prepare information for end users. -Create and compile weekly status reports on production, profits, and replenishment needs.-Solve inventory discrepancies and invoice disputes, update corresponding computer systems with results. Create Valuable Professional Relationships through: -Work with vendors to drop prices by improving efficiency of processes. -Source raw and finished goods and negotiate prices nationally and internationally.-Improve relationships with four existing vendors and build five new major vendor partnerships.-Cross train three operation associates on departmental responsibilities, sewing operations, quality control and industry knowledge, also set team schedule and control their daily responsibilities.

Greater Atlanta Area

-Direct key customer accounts to build relationships and increase sales through satisfying customer needs in a value added manner and by offering creative solutions.-Implement a backorder procedure to ensure shipments were received in a timely manner and orders were shipped promptly, reducing dropped and discounted orders by 23%.-Analyze freight profit and loss, customer preferences, and product development opportunities which allowed the company to develop a new shipping contract, strategically order materials, and expand existing products by 15%.

Budapest, Hungary

-Adapt to a diverse setting, overcome culture and language barriers, and excel with constant change by working in three different departments and having continuously shifting job responsibilities.-Research case law in the Human Rights Department and compile country statistics for the European Union. -Partnered with the Official Journal Department to approve translations and ensure that Hungarian and European Union law coincide for the country’s application to the Union

Athens, Georgia Area

Gained administrative and office experience by:-Assembling prompt reports, referrals, and resident information for 38 students.-Supervising and planning 25 resident hall programs, other activities and operations.-Organizing and coordinating staff schedules for my team of seven people.-Working as a liaison between the Hall Council and the Resident Assistants to keep goals, vision, and community plans congruent and progressive. Improved interpersonal skills and customer relations experience by:-Developing extensive relationships with 38 residents and motivating them to develop fully as individuals and excel in coursework.-Mediating and reconciling roommate, diversity, and noise violation conflicts in order to help residents with setting goals and limits for a learning environment.

Program Management Certificate, Pmp

Master Of Business Administration (M.B.A.), International Business, 3.69

Activities and Societies: South American Study Abroad: Conducting Business in Emerging Economies, Allstate Giving Campaign Coordinator

Certificate In Personal And, Organizational Leadership, 4.0

Bachelor Of Business Administration (B.B.A.), Double Major: Marketing And Management, 3.63

Activities and Societies: Honors Program and European Study Abroad: Cultural Barriers and Opportunities in Business

Education record