Jen Morrow Email & Phone Number

Orlando, Florida, US

Re-joined PlanSource, a Vista Equity portfolio company and a market leader in SaaS benefits administration, to build and drive the strategy and transformation required to scale and deliver the next phase of growth.

Trusted advisor and thought leader for start-ups and private equity firms on SaaS market analysis and opportunity, product/go-to-market/marketing/customer strategies, sales operations, M&A, due diligence, etc.

Orlando, Florida, US

Joined PlanSource, a Vista Equity portfolio company and a market leader in SaaS benefits administration, to build out their HCM channel. Grew the channel by 100%+ via innovative business development, commercial, and partnership activation strategies to expand the portfolio and contribution of referral and reseller partners.

South San Francisco, California, US

• Joined SAP SuccessFactors, a market leader in SaaS HCM solutions, shortly after its acquisition by SAP serving in progressive go-to-market, strategy, and operational leadership roles as the business scaled from $200M+.
• Right-hand to the President, Chief Product Officer, and Chief Revenue Officer providing strategic counsel to set the right growth strategy and executed to it with operational excellence.
• Built an incredible team owning strategy and business operations across the entire SaaS value chain.
• Drove the operating cadence balancing operational rigor and agility in processes and tools for planning, goal setting, enablement, forecasting, reporting, and assessment to scale the business.
• Led commercial strategy including commercialization of new and existing products and complex deal strategy, pricing, negotiation, and approval.
• Completed a comprehensive transformation program that enabled the business to achieve record-breaking results across ARR, bookings, retention, margin, and employee engagement.

South San Francisco, California, US

• Promoted as the right-hand to the Global Chief Operating Officer (COO) and program lead for an end-to-end SaaS business transformation program initiated to refine the operating model for the next iteration of scalable.
• Oversaw day-to-day operations of the COO’s office and directly managed a 100+ team delivering business operations, sales development, enablement, and communications.
• Designed and led a broad business and operational transformation program that was anchored in a new talent strategy to level up organization design, skills, diversity, and rewards and recognition.

South San Francisco, California, US

• Handpicked as the first lead of Sales Content for SAP SuccessFactors and challenged with accelerating global expansion to propel growth in a business that historically focused primarily on capturing North American.
• Increased ARR contribution from customers outside North America by 125%.
• Built a business case for global expansion anchored in competitive, market, and customer intelligence and led cross-functional, agile program execution.
• Rearchitected sales content, enablement, and communications aligning content and tools to the needs and buying journeys of global customers.

South San Francisco, California, US

• Led multiple post-acquisition transformation work streams designed to modernize SaaS customer experiences and increase top-line revenue growth as the start-up business scaled from $200M+ in revenue at acquisition.
• Improved NPS by 5 pts and retention by 5pp via targeted improvements across the customer journey.
• Transformed order-to-cash processes and tools to simplify and standardize buying experiences.

Walldorf, BW, DE

Led one-to-one and one-to-many customer success initiatives for two newly acquired cloud businesses.

Walldorf, BW, DE

• Leveraged 10+ years of experience with SAP implementations to sell and oversee the delivery of value-add services to customers.
• Directed the SPRINT team in 2012, delivering $140M in SAP Services bookings. 140% of target.

Princeton, New Jersey, US

Served as Account and Business Development Manager for a portfolio of accounts positioning and delivering digital transformation via enterprise technology.

Nassau, Bahamas, BS

Traveled the world as a project manager and business consultant focused on digital transformation primarily in the financial services and manufacturing industries.