Jennifer Havens Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Ga

• Facilitate an engaging educational experience for guests of all abilities while maintaining safety for both people and animals• Utilize science communication, education and curriculum skills to interpret biological concepts in a general audience setting• Manage informal groups of up to 30 guests through hour-long behind the scenes programs• Mentor new team members through the PIER program and fulfill duties as shift captain to manage team member schedules for daily and situational needs

Atlanta, Ga

• Develop interactive STEM-based curriculum across age groups for informal programming and conservation messaging• Lead mixed age groups between 15 and 70 individuals through overnight programs, zoo-wide walking tours, and hands-on animal encounters• Provide excellent customer service and problem-solving for guests of all abilities to have an equally engaging and educational experiences with lesson plan adjustments made as necessary

Northampton, Ma

• Supervise a staff of 10 people in the care and maintenance of exotic fish, reptiles, small animals, and birds• Ensure live animal department was meeting all state pet shop licensing protocols• Provide excellent customer service and handle critical conditions for customers and company representatives • Cared for all animals on the sales floor and in isolation• Assist customers with questions about their current pets, maintain relationships with repeat customers for ongoing assistance• Develop organization materials to encourage communication between team members in the animal department

Boston, Ma

• Educate visitors of all ages and backgrounds on marine and freshwater ecosystems in an Association of Zoos and Aquariums- accredited institution• Create and lead presentations on climate change and conservation to large and small (5-250 person) groups using microphone• Ensure safety of all animals and people at elasmobranch and tide pool animal interaction tanks• Provide excellent customer service to all individuals while answering questions and offering directions

Hadley, Ma

• Act as Manager on Duty, handling critical situations and providing excellent customer service • Preform ear piercings in compliance with company and legal policies• Drive sales through awareness of plan and performance targets throughout the day• Manage inventory, loss prevention, planograms and controllable expenses• Use POS for sales and returns, to analyze reports, and count registers

Hadley, Ma

• Provide an exceptional experience to guests by ensuring the store looks presentable at all times, pushing stock, and zoning • Foster teamwork among staff by backing-up team members on cash register, carrying out goods, or answering phones• Assist in PFresh Perishables ordering product, maintaining food safety and knowledge about produce, fresh meat, deli, andfrozen foods• Reset shelves, mark down product (up to 1000 products types per day, up to 3000 individual products), and ensure prices areaccurate throughout the entire store as member of planogram and pricing teams• Train new team members, ensuring they are confident in all duties around the store while acting as long term mentor for staff • Invited to Team Lead Mentor Program to receive guidance and training for becoming a “Team Lead” (floor supervisor)

South Deerfield, Ma

• Educate individuals of all ages on butterflies, plants, tropical insects, reptiles, and birds in an 8000 square foot conservatory holding over 4000 Lepidoptera of up to 70 different species• Monitored visitor interactions with butterfly and plant collection• Create and lead educational presentations to groups ranging from 5-100 individuals• Assist with daily care of invertebrates, reptiles, and birds along with maintenance of plant beds, dead heading, and pruning• Assist with receiving of pupae orders and butterfly breeding operation• Complete daily facility maintenance and cleaning to ensure a healthy and safe space for animals and visitors

Hadley, Ma

• Cared for all animals on the sales floor and in back rooms including but not limited to fish, reptiles, birds, invertebrates, and small animals• Assist customers in choosing pets and setting up appropriate habitats for new pets, and assist customers with questions about their current pets• Develop organization materials to encourage communication between team members in the animal aisle• Received excellent year review with recognition for knowledge on live stock, customer assistance, and work ethic

Danvers, Ma

• Cared for all animals on the sales floor and in back rooms including but not limited to fish, reptiles, birds, invertebrates, and small animals• Assisted customers on sales floor in all departments with choosing pets and setting up appropriate habitats for new animals• Received recognition through the PetSmart Corporate Office for excellent customer service skills

Master Of Arts - Ma, Conservation Biology

Project Dragonfly AIP student completing my experiential learning at Jacksonville Zoo and Gardens

Bachelor'S Degree, Informal Educations, Science Communication

• Relevant Courses: Conservation Biology; Climate Change: Exploring the Science and Solutions; Teaching Science, Technology.