Concierge medical practice offering weight loss, testosterone replacement therapy, women's hormone therapy, IV Nutrition, Botox and filler.

Total Mobile Medical provides services for Testosterone Replacement Therapy, IV Nutrition, Weight loss, Botox, fillers, primary care and much more, all Mobile services to your home or office.

• Verify that company controls are in compliance with established policies by auditing reports.• Develop metrics used to determine inefficiencies and areas for improvement. • Plan and execute operational audits of various business areas using risk-based audit methodology. • Test the design and effectiveness of internal controls by completing walk-throughs of complex business processes. • Document process flows and develop requirements for functional improvements and enhancements. • Develop organizational change management strategies. • Conduct activity-based analysis of business processes and made recommendations based on the findings • Identify process boundaries and determine opportunities to automate processes and functions.

• Managed team of up to 15 professionals to reduce mortgage deficiencies • Made follow up calls when customers asked for a supervisor or non- recorded line, resolved high tension calls or calls that requested further research and resolution.• Monitored and coached employees in all banking regulations and functions• Developed metrics used to determine inefficiencies and areas for improvement • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. • Promoted team building with awards and daily activities to keep employees motivated. • Interviewed and assisted in the HR process of termination when necessary • Met productivity goals and business needs • Developed organizational change management strategies • Ran reports and supplied data to fulfill customer report requirements

• Contacted customers by phone between 1-35 days delinquent. • Created payment plans to avoid home equity loans to fall further past due.• Followed all FDCPA and CFBP and Reg X requirements followed quality control guidelines.• Provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call script within specified timeframes. Reported product issues.• Built customer loyalty by placing follow-up calls for customers who reported product issues. • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.