Jennifer Olsen Email & Phone Number

North America - Remote

Tulsa, OK, United States

• Lead collaboration across teams to design solutions that best fit feature’s objectives and relevant trade-offs. Write user stories and acceptance criteria, lead refinement, and coordinate with designers and developers.
• Acted as subject matter expert (SME) on assigned features and used expertise to consult on related decisions, analyzing issues in various environments, and sharing knowledge through documentation and meetings.
• Leveraged passion for UI / UX and acquired front-end engineering and design skills by filling in on Scrum team, working in databases for integrations to Sitecore, helping Marketing Team with large scale changes in the.
• Acted as product owner, leading 45% of Digital Marketing roadmap in 2021.
• Led effort to update internal express banking tool with new design language and functionality, allowing private bankers to link trust accounts to customer accounts, showing trust information in digital banking.
• Oversaw BOKF’s 1st-ever pilot for personalizing site content based on customer attribute data, setting the foundation for growth and leading an effort to develop database procedures that fueled the integration.*.

Tulsa, Oklahoma

• Managed multiple clients serving as consultant and analyst for application upgrades, installations, and new features. Documented client business processes and user flows and mapped process steps within Waterfield.
• Ensured better quality deliverables after building a test case library for testing application changes and upgrades with specific business rules for various customers and creating a testing process within TargetProcess3.

Tulsa, Oklahoma Area

IT Project Manager in ONEOK's Business Agility Partners Team. Major focus areas include: Project Management, Agile, Continuous Process Improvement, Operations Management, Infrastructure Engagement and Delivery Process, and Business Process Analysis.Secondary focus areas include Team Work Management, Organizational Change, and IT Engagement.* Facilitated.

Tulsa, Oklahoma Area

• Performed system and business process analysis and design of new systems / system enhancements. Created and maintained project documentation, including business cases, project specifications, requirements, timelines.
• Reduced conflicts in the development process and standardized work processes through defining the development life cycle and source control management process for FERC mandated informational postings sites.
• Researched options to increase development resources during times of low headcount and presented to Enterprise Architecture Committee on resource subscription offerings from vendors, temporary contract hire, and the.
• Provided business justification and gained approval for the addition of contract resources for a development project, creating job descriptions, recruiting and hired talent, and facilitating the onboarding process.
• Managed and navigated Master Service Agreements and SOW for vendor resources through ONEOK legal process, reviewing legal documents and facilitating meetings between legal counsel and vendors to negotiate terms.

Tulsa, Oklahoma Area

Acted as Product Owner, defining product and feature MVPs. Designed system build and served as Business Analyst and Developer, completing configurations and development efforts for features. Worked as project manager to employ CRM partner for original launch, defined requirements and screen mockups, and managed vendor implementation. Created all user.

Tulsa, Oklahoma Area

Served as business SME for Natural Gas Gathering and Processing (NGGP) business segment. Worked with various departments to provide frontline support for application issues before bugs were logged with IT. Mapped data between systems for reporting or integration opportunities and partnered with IT to build NGGP business processes in CRM application.

Tulsa, Oklahoma Area

Performed quorum bug triage and documentation, bug troubleshooting and resolution, report writing, SQL development, and change management. Trained users on functionality, created user documentation, and completed requirement gathering for new features to determine solutions to be delivered. Followed defined change control and compliance procedures.

Office management and administration, legal assistant activities (legal research, drafting briefs, bankruptcy chapter 7 filings, workers' compensation filings, social security filings, and civil filings), technical support, and secretarial activities.