Jennifer Olsen Email & Phone Number

North America - Remote

Tulsa, Ok, United States

Lead collaboration across teams to design solutions that best fit feature’s objectives and relevant trade-offs. Write user stories and acceptance criteria, lead refinement, and coordinate with designers and developers to define planned solutions and ensure a shared understanding of features. Analyze system dependencies to identify gaps / required updates and document data requirements and mapping as needed. Support product deployment, validation, monitoring, and reporting to confirm feature performs as expected and identify required enhancements.• Acted as subject matter expert (SME) on assigned features and used expertise to consult on related decisions, analyzing issues in various environments, and sharing knowledge through documentation and meetings.• Leveraged passion for UI / UX and acquired front-end engineering and design skills by filling in on Scrum team, working in databases for integrations to Sitecore, helping Marketing Team with large scale changes in the content management system (Sitecore CMS), participating in quality assurance (QA), and acting as Product Owner or Scrum Master when leadership was needed.• Acted as product owner, leading 45% of Digital Marketing roadmap in 2021.• Led effort to update internal express banking tool with new design language and functionality, allowing private bankers to link trust accounts to customer accounts, showing trust information in digital banking experience.• Oversaw BOKF’s 1st-ever pilot for personalizing site content based on customer attribute data, setting the foundation for growth and leading an effort to develop database procedures that fueled the integration.* Growing UI/UX skills to include HTML, CSS and fundamentals of design.

Tulsa, Oklahoma

Managed multiple clients serving as consultant and analyst for application upgrades, installations, and new features. Documented client business processes and user flows and mapped process steps within Waterfield applications. Identified opportunities for feature enhancements, designed user experience, and documented requirements. Served as Client Success Manager, assisting implementation and adoption of new installations and feature releases. Provided customer support and acted as consulting partner for production support issues. Participated in staging sales demo environments for customers. Performed as Quality Analyst for bug fixes, new releases, and upgrades.• Ensured better quality deliverables after building a test case library for testing application changes and upgrades with specific business rules for various customers and creating a testing process within TargetProcess3.

Tulsa, Oklahoma Area

IT Project Manager in ONEOK's Business Agility Partners Team. Major focus areas include: Project Management, Agile, Continuous Process Improvement, Operations Management, Infrastructure Engagement and Delivery Process, and Business Process Analysis.Secondary focus areas include Team Work Management, Organizational Change, and IT Engagement.* Facilitated cross-functional, enterprise-level meetings for solution architecture design, prioritization, and risk identification / mitigation for shared services resource allocation issues and competing priorities between business units, identifying and addressing prevalent pain points between groups and proposing new ways of collaborating at higher level, gaining buy-in from all stakeholders to improve overall delivery of solutions business partners. * Navigated complex business environments with competing priorities and heavy demands on shared services groups through communicating risks with stakeholders, hold working sessions to gain consensus, and analyzing process improvement opportunities to prevent escalated blocking issues.

Tulsa, Oklahoma Area

Performed system and business process analysis and design of new systems / system enhancements. Created and maintained project documentation, including business cases, project specifications, requirements, timelines, statements of work (SOW), and change management. Facilitated stakeholder meetings to set expectations and communicate risks, level of effort, and organizational change impacts associated with project implementation. Oversaw UAT and managed bugs and bug remediation. Led audit and NAESB compliance efforts for FERC mandated informational postings websites. Directed configuration, testing, development, and maintenance of software solutions, including creating / updating system documentation and training materials. Provided technical coaching and mentoring to other team members. Acted as a technical business analyst by gathering and documenting UI requirements and working closely with developers. Hosted training presentations for end-users on new software and/or software enhancements.• Reduced conflicts in the development process and standardized work processes through defining the development life cycle and source control management process for FERC mandated informational postings sites.• Researched options to increase development resources during times of low headcount and presented to Enterprise Architecture Committee on resource subscription offerings from vendors, temporary contract hire, and the concept of moving an application from an on-premises environment to the cloud.• Provided business justification and gained approval for the addition of contract resources for a development project, creating job descriptions, recruiting and hired talent, and facilitating the onboarding process.• Managed and navigated Master Service Agreements and SOW for vendor resources through ONEOK legal process, reviewing legal documents and facilitating meetings between legal counsel and vendors to negotiate terms.

Tulsa, Oklahoma Area

Acted as Product Owner, defining product and feature MVPs. Designed system build and served as Business Analyst and Developer, completing configurations and development efforts for features. Worked as project manager to employ CRM partner for original launch, defined requirements and screen mockups, and managed vendor implementation. Created all user training materials and developer documentation for continued support and hosted training sessions to socialize new application and gain feedback for future enhancements. Advocated for leveraging new platform to encompass business processes up and downstream of initial scope. Trained business users in Sitecore and CRM XRM application to manage content for informational postings websites.* Reduced technical debt and eliminated risk from technical footprint by leading migration of FERC and NAESB mandated informational postings sites for interstate pipelines from legacy website structure to Sitecore. * Engaged teams in tools that provided better organization, planning, and prioritization in work by implementing Target Process for defect and test case management and training IT staff and business users on application, allowing for faster feedback loops and small, frequent, and iterative releases that had fewer bugs. * Developed custom user controls in C# .Net for informational postings sites, interfacing with several applications to compile reports for presentation on sites via web service. * Customized CRM XRM application to fit business processes, allowing users to create custom plugins to extend XRM core functionality to accommodate business rules and processes and deliver functional application on day 1; system built was Engineering Service Request App (ESRA) and replaced legacy SharePoint workflow.

Tulsa, Oklahoma Area

Served as business SME for Natural Gas Gathering and Processing (NGGP) business segment. Worked with various departments to provide frontline support for application issues before bugs were logged with IT. Mapped data between systems for reporting or integration opportunities and partnered with IT to build NGGP business processes in CRM application, ‘Gathering & Processing Complete’ (GPC). Wrote test cases and led testing efforts for system changes. Provided user support and training for NGGP business applications, including Quorum Business Solutions (QCM, TIPS, QDOD, QPTM), Microsoft CRM Dynamics custom ONEOK application, and Geocortex GIS Solutions. * Collaborated in transitioning NGGP from physical paper / folder hand-off process to digitized process facilitated by internet-facing application with easy access from desktop or mobile device, reducing contract to construction time. * Improved communication process by liaising between IT and business, identifying key stakeholders to facilitate design discussions, explaining proper project protocols to business, and gaining buy-in which helped business prioritize requests and understand value of each request and solution.* Led integration efforts between Geocortex GIS solution, Quorum application, and CRM application, displaying newly granted well permits in areas of operations on interactive GIS map embedded in GPC, extending GPC to include functionality for prospecting, created functionality that found new well permits within 2 miles of pipelines, and developed new prospect records in GPC that contained well permit data, including producer’s contact information. * Gained business acumen and developed partnerships with IT by attending business meetings to learn about increasingly complex business environments to anticipate future technical needs for system enhancement projects.

Tulsa, Oklahoma Area

Performed quorum bug triage and documentation, bug troubleshooting and resolution, report writing, SQL development, and change management. Trained users on functionality, created user documentation, and completed requirement gathering for new features to determine solutions to be delivered. Followed defined change control and compliance procedures associated with software development, including all required documentation and governance standards. * Assisted in design, development, testing, deployment, and maintenance of Quorum software solutions by performing customer stored procedures in PL / SQL, completing crystal report writing, and documenting technical requirements. * Communicated and collaborated with 3rd-party vendors to resolve business needs through documenting undesired and desired system behavior, analyzing SQL logs produced by system, providing test cases and steps to reproduce issues, and managing vendor change request from time report to time implemented.

Office management and administration, legal assistant activities (legal research, drafting briefs, bankruptcy chapter 7 filings, workers' compensation filings, social security filings, and civil filings), technical support, and secretarial activities.