Jenn Silver Email & Phone Number

Mississauga

• Constantly analyze and evaluate procedures, searching for innovative ways to improve our process• Hire, train, schedule, supervise, evaluate and motivate a team of staff and volunteers in both box office and reception (~35 people)• Provide outstanding customer service to all patrons, visitors and staff• Resolve all patron and client issues efficiently and satisfactory to the patron or client• Create all courses, camps and events for the centre• Assist in preparation and monitoring of operational budgets• Provide analytical reports to staff and clients on an ongoing basis• Reconcile cash and prepare bank deposits; manage cash floats and boxes• Assist with bi-weekly payroll• Provide semi-annual formal performance evaluations to staff• Participate in marketing meetings, suggest and prepare promotions as necessary• Monitor trends and procedures of surrounding theatres

Mississauga

• Provide exceptional customer service to all staff and patrons and resolve escalated issues effectively• Assist with CSR supervision by leading by example and disciplining when necessary• Setup performances, courses, camps, workshops, combos and specialty vouchers in ticketing system• Prepare specialty and group ticket orders as well as payment plans and maintain proper documentation• Create a monthly schedule according to departmental budgets; coordinate and bi-monthly staff meetings• Maintain accuracy of cash floats and flow for the box office as well as coordinate change requests for internal departments• Correspond with other departments and clients to ensure needs are met and issues are addressed• Prepare sales, performance and course reports as necessary• Monitor and maintain electronic mail inquiries

Mississauga

• Oversea and coordinate front of house functions pre, during and post performance ensuring all policies and procedures set out by the Living Arts Centre are adhered to by the employees/volunteers/patrons• Supervise and motivate volunteer Ushers and Meet & Greet staff • Train all new hires • Coordinate venue and administrative details• Assist clients/talent with any special requests or needs in a professional and welcoming manor• Handle any guest complaints or concerns in a friendly and timely fashion• Maintain radio contact with box office and other supervisors

Burlington

• Deliver excellent customer service in all aspects of front of house operations while adhering to theatre policies and procedures• Address any patron concerns quickly, friendly and efficiently• Act as a liaison between the theatre and its audience• Monitor, train and guide front of house staff and volunteers • Assist with artist hospitality• Maintain radio contact with box office and back of house

Oakville

• Maintain positive and professional relationships with all customers ensuring any issues are dealt with in a timely and effective manner• Responsible for Human Resources (i.e. hiring, training, supervising, scheduling, administration, performance)• Accounting responsibilities, responsible for all banking and cash handling• Complete daily tasks and fulfill orders in a fast paced environment, ensuring inventory is well stocked• Ensure all policies and procedures are adhered to in accordance to the Food Safety Program when handling food