We clean on new build houses from start to finish

General office management duties.

Supporting Brokers and their clients on investing in property around the world. With a current majority focus in the USA. We provide information and integrity to the world of property investment. Performing Due-Diligence on areas and developers of interest to make sure integrity is maintained. Helping Brokers help their customers make the right choices. Looking at clients portfolios and pointing them in the right direction to make a sound investment choice. We source products and also have our own products. I support the team with sales and see them through to the end, make sure investments are completed as quick as possible. I also build relationships with many people that help our business grow more efficiently.

Within this role I work with a small team of administrators and three Advisors. I lookafter mortgage applications from the beginning and see them through to the end. I problemsolve where applicable and support the advisers with suitability letters, applications and any other tasks required. I correspond with solicitors, lenders, clients, accountants and advisers. In addition I support the principal of the company with training new members of staff,office management, commission statements, reporting and new procedures.

Within this role I process all new business that came in such as mortgages, loans,insurance, pensions and investment applications. I manage these applications from thebeginning right through to completion. Within this role I chase lenders, insuranceproviders and solicitors. I maintain the maintenance of adviser's diaries ensuring thatall tasks are completed within the timescale provided and in line with company procedures. Additionally I sent potential clients information (leads) out to a number of ourfinancial advisors depending on their location, workload and skills. I work within a small team of administrators and alongside a large number of financialadvisors. I support these advisors on a day to day basis.

Within my role I work on my own and correspond with head office (based in Liverpool) and APS mortgages (where I am based). I deal with different queries from the broker on a day to day basis. I chase redemption statements, produce offer letter for remortgage clients, send out transfer documents, request restriction details, request OS1's, OC1's, OC2's, bankruptcy searches and any other search that may need to be done to get the clients remortgage through as quick as possible. I liaise with the brokers, lenders, other firms of solicitors and fee earners. I keep a diary of what happens throughout the day including what customer I have spoken to and what was said. I open new clients remortgage files, send out letters to them. I produce and print off draft completion statements and request all information needed to complete a clients remortgage.

Within this role I work within a team helping to support them through processingapplications and answering queries on the phones using my mortgage knowledge. I dealt withmany different queries from intermediaries, customers, solicitors and staff withinNationwide. These ranged from updates, for intermediaries and complaints. All of whichdemonstrates my ability to communicate on different levels. I enjoyed maintainingrelationships and always tried to build trust and respect by being honest, fair andstraightforward with the customer and staff members. On several occasions I receivedthanks and praise from customers and staff members which I feel proves how customerfocused I am.I was responsible for the day to day running of Swindon Service centre's phone bank whichinvolved liaising with senior managers and staff members. I ensured that the phone bankran smoothly over the period of the day, organizing training, breaks, staff cover as andwhen required, setting targets for each team member and generating new ways to motivatethe team to help improve the telephone statistics which affects Nationwide's keyperformance indicators. I maintained a high level on this resulting in a green indicator.