Multi channel and multi customer customer operations executive, covering B2C and B2B.knowledge of zendesk, intercom and aircall.working closely with internal teams and our customers to problem solve, improve customer satisfaction and change the lives of a million learners. Covering 3 customer bases of schools, tutors and parents/learners.coaching and mentoring new team members to ensure a smooth onboarding and help them to settle in to the role and excel.up to date with prevent training, keeping children safe in education and undergo regular safeguarding training.

Ensuring our sales partners made compliant and quality outbound phone calls.I required a rigorous knowledge of energy sector compliance, worked closely with our sales partners creating weekly dashboards highlighting trends and discrepancies.coaching and training to ensure high standards

Ensure Nurses and General practitioners are compliant, updating internal systems and assisting recruitment consultants this included making outbound calls, receiving inbound calls and emails.I updated our CRM and used spreadsheets to effectively help the consultant hit targets.This was a fast paced environment and involved both independent working and team work.