Jenna Feuling Email & Phone Number

• Resolve billing problems independently to insure goals and objectives are met. • Develop positive working relationships with customers and other departments. • Reconcile customer accounts, prepare written requests, manual invoices and credits/check refunds. • Work independently as well as with senior analysts or management to improve processes and establish goals and objectives. • Utilize in-depth knowledge of departmental policies and procedures to insure payments are received within terms, departmental goals are met, and customer (internal & external) issues are addressed. • Use forecasting models to prepare management reports for anticipated cash receipts. Analyze bank and trade references, review third party financial reports, and analyze financial statements to determine customers'' ability to pay.

Hopkinton, Ma

• Responsible for benefit operations and health management initiatives• Assists colleagues with 401k projects, gneil projects, bonus sheets and other various projects within the benefits team•Coordinates monthly health webinars•Attends various meetings and conference calls with health vendors•Adds documents to the eRoom on a weekly basis•Responds to employees questions regarding benefits•Assists in administrative duties including scheduling several meetings, answering phones, filing mail, scheduling conference calls, and more

Franklin, Ma

•Responsible for data integrity, hardware and software creations, install, deinstalls, microcodes, upgrades, moves, and remote connections.•Product knowledge of Symmetrix, Clariion, and Connectrix•Email relations with internal and external customers, customer service•Working with internal departments to ensure the Install Base database is accurate•Knowledge of Oracle 11i, Catalyst, and the Sales order tool. •Completes general office duties as required.

•Distributed and received large amounts of currency, cashed out and balanced•Knowledge of banking software such as Epyisis, Custar, Identify, and MSI•Assisted customers/vendors in public relations and customer service•Training of new hires and current employees•Worked well under high pressure situations

Sturbridge, Ma

•Created ads for newspapers using photoshop•Completed mailers for customers and vendors•Designed coupons for customers and vendors•Helped managers with marketing ideas for their store•Worked efficiently on reports under strict deadlines

•Distributed and received large amounts of currency on a daily basis •Conducted customer transactions in a confidential manner•Knowledge of new product information and sold products to meet customer and vendors needs•Initiated sales to vendors/customers and received an award

Bachelor'S Degree, Business Administration And Management, General

Concentration: Marketing Minor: Communications

Education record