Jenna Hart Email & Phone Number

Alpharetta, Ga, Us

Marietta, Georgia, United States

Performance Management Analyst (June 2023-June 2024) & Operations Analyst (June 2024-Current)- Data Analyst in a rotational program where I worked across various groups in the point-of-sale business line to identify and implement improvement opportunities - Led a project to analyze restocking fees resulting in updated pricing strategies and annual cost avoidance of $250K - Developed a data consolidation tool in warehouse operations that reduced reporting intervals and increased associate awareness of orders by 90% - Created an associate scorecard based on management data, improving performance discussions and order fulfillment, reducing manual efforts for management by 80% - Built and maintained over 20 reports and dashboards for various departments, creating visibility to facilitate data-driven decision making and streamlining processes

Blacksburg, Virginia, United States

- Utilized web-scraping and NLP to build a social media sentiment analysis for 25 of Pearson’s products over the last 5 years - Assumed team leader role by assigning team tasks and leading weekly team updates and final and presentation to Pearson leadership - Identified key findings on product satisfaction, areas of customer confusion, and recommendations for Pearson to monitor and improve moving forward

Roanoke, Virginia, United States

- Built multiple data frames and plots for a new interactive dashboard to achieve more targeted marketing for business growth for approximately 47 million members- Utilized R and Excel and helped other interns on the team that had not previously worked with R- Responsible for data cleaning and manipulation of datasets with over 1 million records