Jenna Kidd Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Manage a union housekeeping staff (room attendants, turndown, housemen, floor supervisors, public area, laundry) of 80 employees in 483 room Luxury Boutique Hotel• Purchase all departmental supplies, maintains budget and closes end-of-month • Administer payroll and create weekly schedules for department• Advise and coach on disciplinary action• Strike experience• Screen interviews and onboard all new hires• Directly reports to Director of Housekeeping• Task-forced at the Hotel Monaco, Hotel Palomar, Hotel Born, and The Goodland due to staffing needs • Stars of the Industry Nominee, 2019

Chicago, Il

• Created and maintained daily assignments for every housekeeping employee• Monitored labor and productivity cost to ensure budget is not exceeded• Organized monthly departmental events to boost morale and promote employee recognition

Clearwater Beach, Florida

• Managed all front office operations including front desk, PBX, concierge, bell & valet for 230 room Full-Service Luxury Resort• Promoted to Front Office Manager after completion of MIT program• Facilitated new hire onboarding and ongoing employee trainings• Cultivated a positive work culture that allowed each employee to recognize growth opportunities

Clearwater Beach, Florida

• Opened during peak season and part of the opening team• Drove bottom line revenue through controlling wages and supply spending• Selected by management to assist with pre-opening duties such as office setup and organization, room set up, hiring and training• Developed SOP Manual specific to front office• Participated in the interview and hiring process of new employees• Nominated for Manager of the Quarter

Clearwater Beach, Florida

• Managed shifts to ensure Front Office and Guest Service Departments run efficiently and successfully• Collaborated with Executive Team and management for operational decisions• Upheld five diamond resort standards to all guests by ensuring highest quality service delivery• Resolved conflicts and concerns of all guests quickly and courteously• Conducted daily meetings prior to each shift• Proficient in Oracle Opera PMS

Tallahassee, Florida Area

Hilton Head Island, South Carolina

Learned about the different aspects of running a vacation club, experienced different departments of the company and gained customer service and work experience by serving as a Cocktail Waitress.