Jenna Knaupp Email & Phone Number

Holladay, Utah, United States

Provo, Utah, United States

- Social media content creation, strategy, and management (Instagram, Facebook)- Copywriting for various departmental needs and advertising materials- Email design and marketing

Provo, Utah, United States

- Gathered and wrote content for over 100 emails to employees, faculty, staff, and students - Developed news writing skills by writing 30+ articles for University Communications (use this link to view my beat: https://news.byu.edu/jenna-knaupp) - Created (monthly and yearly) analytics reports of 3 years-worth of University Communications email content - Utilized Brightspot software to create articles and calendar events for the university's official calendar page and newsroom

Provo, Utah, United States

- Drafted hundreds of email responses for internal employees to use when handling customer problems and complaints- Aided in BYUtv and BYUradio crisis management efforts through answering over 250 customer phone calls and emails - Conducted secondary research of BYU websites, external websites, and social media pages to answer customer questions

The Weidman Center

- Designed over 25 brand-specific pieces of content (infographics, picture collages) for BYU Engineering's' official Instagram account- Utilized BrightSpot to edit, create, and design web pages for the Weidman Center- Interviewed faculty members and students, transcribed interviews, and wrote news articles of interviews- Drafted branded statements for the Weidman Center's new website on leadership development

Hillsboro, Oregon

- Edited and wrote various real estate documents (warranty deeds, revocable trusts, judgments, summons)- Practiced issues management and customer relations through communicating by email and phone with clients - Collected and integrated qualitative data on client cases into legal documents