Jenna Maio Email & Phone Number

Managed 100+ display, video, native, and CTV digital media marketing campaigns, fosteringstrong client partnerships and boosting satisfaction levels.Achieved nearly 100% growth in net revenue within a year through proactive clientengagement strategies, enhancing client loyalty and retention.Mentored and trained 3 team members on customer relationship management, productknowledge, and internal systems.Promoted within 2 years for surpassing revenue and retention targets… Show more Managed 100+ display, video, native, and CTV digital media marketing campaigns, fosteringstrong client partnerships and boosting satisfaction levels.Achieved nearly 100% growth in net revenue within a year through proactive clientengagement strategies, enhancing client loyalty and retention.Mentored and trained 3 team members on customer relationship management, productknowledge, and internal systems.Promoted within 2 years for surpassing revenue and retention targets and demonstratingleadership within the client success team. Show less

Omaha, Nebraska, United States

Provided exceptional customer service for a portfolio of 100+ display and video digital mediamarketing campaigns.Resolved 95% of complex client inquiries within 24 hours, significantly improving satisfactionand retention rates.Conducted monthly client calls to review campaign performance, introduce new offerings,and ensure overall client satisfaction.Analyzed performance data to identify upsell opportunities and introduced new productsaligned with client marketing… Show more Provided exceptional customer service for a portfolio of 100+ display and video digital mediamarketing campaigns.Resolved 95% of complex client inquiries within 24 hours, significantly improving satisfactionand retention rates.Conducted monthly client calls to review campaign performance, introduce new offerings,and ensure overall client satisfaction.Analyzed performance data to identify upsell opportunities and introduced new productsaligned with client marketing objectives. Show less

Omaha, Nebraska, United States

Expanded responsibilities from Campaign Coordinator role, successfully launching advanceddigital media marketing campaigns.Enhanced team engagement by facilitating regular meetings to streamline processes andaddress operational challenges.Became subject-matter expert in native digital marketing campaigns, leading trainings andsupporting team members.

Greater Omaha Area

Managed error-free deployment of digital media marketing campaigns, bolstering brandreputation and client satisfaction.Collaborated with sales representatives to assess inventory availability and develop tailoredsales proposals.Contributed to the creation of the campaign coordinator training manual, ensuringstandardized procedures for team efficiency.

Salt Lake City, Ut

Developed an employee satisfaction survey using SurveyGizmo for internal analysisAnalyzed employee satisfaction survey results to identify key findings and trends and presented these findings to the leadership team Collaborated with call center supervisors to launch Tableau dashboards using SQL Server Reporting Services for the group to access and utilize survey results easily

Park City, Ut

Led children ages 1-7 in various activitiesMaintained a happy, safe, and organized environment

6001 N. 24Th St.

Initiated and updated files in a commercial lending system of recordManaged project workflow on Microsoft Excel

6001 N. 24Th St.

Created electronic loan files from paper loan files.

Bachelor Of Science - Bs, Business Intelligence And Analytics: Business Analytics And Marketing:Customer Analytics

Activities and Societies: Pi Beta Phi, Campus Kitchens

Education record