Jenna Taylor Email & Phone Number

Greater Newcastle Area

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

Brisbane, Australia

Employment Office is not your typical recruitment agency; they offer a range of products, which assist their clients with an end-to-end recruitment process. As a Shortlisting and Selection specialist, I worked closely with HR teams and/ or Hiring Managers by providing tailored services (to suit both their needs and budget) to assist them with filling difficult vacancies across a wide range of industries and at all seniorities of the organisation.Assessment of all candidate written… Show more Employment Office is not your typical recruitment agency; they offer a range of products, which assist their clients with an end-to-end recruitment process. As a Shortlisting and Selection specialist, I worked closely with HR teams and/ or Hiring Managers by providing tailored services (to suit both their needs and budget) to assist them with filling difficult vacancies across a wide range of industries and at all seniorities of the organisation.Assessment of all candidate written applications, design and delivery of telephone and video behavioural interviews, design and facilitation of group assessment centre methodology, detailed shortlisting process to identify top applicants, behavioural and skills testing, highly detailed employment reference checking, delivery of all candidate feedback (both successful and unsuccessful candidates, coordination of police, background and qualification checks, delivering specialised webinars to our clients in relation to common problems and difficulties encountered throughout a standard recruitment process and how they can overcome those issues. Reported to Shortlisting and Selection Team Leader Show less

Sydney, Australia

Change has certainly been one of the constants in my role Broadspectrum. Over the past couple of years, I’ve provided Administrative and HR support as a FIFO worker on Nauru at the Nauru Regional Processing Unit for Asylum Seekers, contributed to re-branding, and worked across a number of roles from Recruitment Coordinator to Feedback and Complaints Coordinator to my most recent role of HR Advisor.One thing that has remained the same has been the need to rapidly adapt policies and… Show more Change has certainly been one of the constants in my role Broadspectrum. Over the past couple of years, I’ve provided Administrative and HR support as a FIFO worker on Nauru at the Nauru Regional Processing Unit for Asylum Seekers, contributed to re-branding, and worked across a number of roles from Recruitment Coordinator to Feedback and Complaints Coordinator to my most recent role of HR Advisor.One thing that has remained the same has been the need to rapidly adapt policies and procedures to align with business strategy, legislation and the regulatory environment, while providing staff with a level of confidence and consistency while steering them through the unease associated with change all whilst acting as source of information about these initiatives and their impact. Most recently, a key project has been my participation in the establishment of a centralised HR Service Centre.SUCCESS FACTORSKey to my success in this role has been the:►Development of strong internal relationships with key stakeholders, based on open and transparent communications and supported by superior service►Up-to-the-minute policies and procedures, delivered at the right time, and in the right medium►Best-in-class advice on performance, behavioural, recruitment and termination issues, mitigating risks and ensuring complianceIn addition, I have:► Created and maintained a knowledge database, ensuring consistency in advice and responses► Acted as the first point of contact for people leaders across the business, presenting a uniform presence for the Service Centre► Coached and trained users in self-service, empowering individuals and freeing the HR team up to focus on other initiatives► Offered advice on best practice and policy including leave entitlements, workplace flexibility, position descriptions, and their alignment to inclusivity and diversity policies, and employment contracts. Show less

Nauru

As part of the Human Resources team at the Nauru Regional Processing centre, I was required to assist the Human Resources team with various administrative functions and develop new on-going processes.In this temporary role duties included: ► Ensuring that all necessary staff compliance paperwork was been received and logged► Running induction sessions for new starters as per necessary guidelines►… Show more As part of the Human Resources team at the Nauru Regional Processing centre, I was required to assist the Human Resources team with various administrative functions and develop new on-going processes.In this temporary role duties included: ► Ensuring that all necessary staff compliance paperwork was been received and logged► Running induction sessions for new starters as per necessary guidelines► Stakeholder engagement with internal stakeholders► Implementing an appropriate archiving system, which meets the strict compliance needs of the contract► Bulk processing training records in to the online training data base – Success factors LMS (SAP) Show less

Nauru

Reporting to the Transferee Services Manager, I worked as part of the Transferee Services team at Nauru Regional Processing centre; requiring me to adapt to a FIFO lifestyle including working in a culturally diverse environment in a remote location. In my role I was required to manage the request and complaints function to ensure the process runs fairly in an effective and efficient manner. This role required me to work closely with many stakeholders across the centre and to liaise effectively… Show more Reporting to the Transferee Services Manager, I worked as part of the Transferee Services team at Nauru Regional Processing centre; requiring me to adapt to a FIFO lifestyle including working in a culturally diverse environment in a remote location. In my role I was required to manage the request and complaints function to ensure the process runs fairly in an effective and efficient manner. This role required me to work closely with many stakeholders across the centre and to liaise effectively whilst build ongoing relationships with these stakeholders. Duties included: ► Triaging all request and complaints forms which are collected from the processing centres► Treating all requests and complaints in a confidential manner, communicating with relevant stakeholder, fair investigation, follow up with stakeholders and closing these within the required timeframe.► Stakeholder engagement with both internal and external stakeholders► Completing daily, weekly and monthly management reporting ► Engaging with culturally and linguistically diverse people ► Training both local staff and expat to assist with duties ► Creating/updating different databases which include cleansing out of date data and process review► Working with existing expat staff and familiarising and training them in the new databases and processes ► Completing incident and information reports (as necessary), requiring urgent action and high attention to detail► Fast paced bulk processing of back logged forms/ enquiries► Helping the broader Welfare team with various tasks including implementing new systems, processes and databases and improving existing systems, processes and databases► Representing the Welfare Services team at various local Nauruan community events including Clean up Nauru day, Remembrance Day and the White Ribbon walk► Chairing the Transferee Services meetings Show less

Sydney, Australia

In this role I am working as part of the recruitment team responsible for the delivery of the transitional project for Manus and Nauru. I am required to support the Transition Recruitment function with all administrative tasks to ensure the recruitment process runs smoothly and in a timely manner whilst complying with the relevant policies and procedures. This role requires me to work closely with many stakeholders across the business and to communicate effectively and build ongoing… Show more In this role I am working as part of the recruitment team responsible for the delivery of the transitional project for Manus and Nauru. I am required to support the Transition Recruitment function with all administrative tasks to ensure the recruitment process runs smoothly and in a timely manner whilst complying with the relevant policies and procedures. This role requires me to work closely with many stakeholders across the business and to communicate effectively and build ongoing relationships with these stakeholders.Duties included: ► Acting as the point of contact for both internal and external queries relating to Project recruitment► Providing assistance to all team members when required and working towards tight deadlines ► Providing a high standard of service to all stakeholders► Work closely with the onshore HRBS to assist with the onboarding of employees► Ensuring accurate ongoing maintenance and cleansing of Success Factors (SAP)► Strategic input into developing transition recruitment processes and procedures and working closely with managers to effectively implement these process’ ► Perform a high volume of reference checks► Maintaining high standards at all times to ensure compliance targets are met Show less

Blacktown

This role required me to co-ordinate all administration in the Waste, Urban Animal and Emergency Services department of Blacktown Council. This was a casual role (working a regular 4 days per week) which I worked in whilst studying in a Full-time capacity. This role required a high level of customer service and attention to detail.Duties included:► Acting as the first point of contact for the Waste Services section including but not limited to handling any issues or complaints… Show more This role required me to co-ordinate all administration in the Waste, Urban Animal and Emergency Services department of Blacktown Council. This was a casual role (working a regular 4 days per week) which I worked in whilst studying in a Full-time capacity. This role required a high level of customer service and attention to detail.Duties included:► Acting as the first point of contact for the Waste Services section including but not limited to handling any issues or complaints which we received both via Email and over the telephone► Co-ordinating all incoming calls and enquiries regarding the Council's Waste, Urban Animal and Emergency services► Ensuring accurate maintenance of the BCC Companion Animal registry which required a high volume of data entry► Liaising with BCC residents in regards to Council’s Waste Services and booking a high volume of services as requested.► Providing timely and accurate reports to the Manager WUAES ► Raise and issue invoices as required utilising the ‘Civil’ application Show less

Sydney, Australia

In this role I was responsible for providing all regional end-to-end recruitment (ACT, Newcastle, Far North Coast and Regional NSW) and all internal recruitment for business in a timely and cost efficient manner. Most of the recruitment was bulk recruitment for frontline staff (Corporate, Aviation and Event security officers)Duties included: ► End-to-end recruitment ► Liaise, support and advise Hiring Managers throughout the recruitment process► Job posting and… Show more In this role I was responsible for providing all regional end-to-end recruitment (ACT, Newcastle, Far North Coast and Regional NSW) and all internal recruitment for business in a timely and cost efficient manner. Most of the recruitment was bulk recruitment for frontline staff (Corporate, Aviation and Event security officers)Duties included: ► End-to-end recruitment ► Liaise, support and advise Hiring Managers throughout the recruitment process► Job posting and sourcing including organising regular career fairs to build candidate pools► Communication with both Successful & Unsuccessful candidates both written and verbally► Organise and lead Group Assessment Centres of approximately 20-25 candidates per session►Complete bulk Reference Checks, Phone Interviews and one-on-one behavioural Interviews► Psychometric testing ► Conduct job specific role play scenarios with candidates► Lead job specific group activities with candidates► Immigration checks► Qualification checks► On-boarding of all successful candidates► Draw and issue employment contracts and letters of transfer► Strategic input in Quarterly HR Planning strategy days► HR Quality Administrator, regular review of all polices to ensure compliance and quality assurance and working closely with relevant staff members to update these policies as required► Delegation of work to junior casual recruiters (as required)► Mentoring and training of junior casual recruiters► Seek to resolve queries by the stakeholders to the HR team. Ensure advice and information is timely, accurate and communicated in a manner that supports a constructive cultural style. Show less

Canberra, Australia

This was a fast-paced role where I provided assistance to the ACT branch in a number of key areas. Majority of my role was focussed on HR & Payroll but I also had exposure to invoicing and operations as well. My job meant I was continually busy, I developed my I.T skills and maintained proficiency in Microsoft Office and other applications and I was required to multi task and pre-empt possible problems and work at ways of preventing them. I was later promoted internally to the Regional… Show more This was a fast-paced role where I provided assistance to the ACT branch in a number of key areas. Majority of my role was focussed on HR & Payroll but I also had exposure to invoicing and operations as well. My job meant I was continually busy, I developed my I.T skills and maintained proficiency in Microsoft Office and other applications and I was required to multi task and pre-empt possible problems and work at ways of preventing them. I was later promoted internally to the Regional Recruitment Consultant position and moved to the SNP Security head office based in Sydney.Duties included: ► Payroll management from a branch level, processing of all leave forms, managing payroll queries and grievances in a timely manner, effective communication with Payroll team (Head Office) to ensure smooth on-boarding and termination process of employees.► ACT Quality Administrator, regular review of all polices and procedures to ensure compliance and quality assurance and working closely with relevant managers to update these policies and procedures as required.► On-boarding of all ACT staff members including booking PEM, drawing employment contracts, issuing all new starter paperwork, collating all returned paperwork and entering details to relevant systems► Exit interviews with employees, proactively highlighting any issues and providing appropriate support and solutions to managers► Workforce planning and rostering, utilising Powerforce Rostering System► Working closely with HR (Head Office) throughout the recruitment process in ACT branch, regularly completing interviews, assessment centres and reference checks► Ensuring accurate maintenance of the Human Resources database, employee files and confidential administration of all employee details► Database management, Accounts receivable, Accounts payable► Effectively build relationships with both internal and external stakeholders Show less

Sydney, Australia

This was a fast paced role acting as the initial point of contact for all people visiting and corresponding with the NSW state office, I was also required to regularly assist the Chief Executive Officer who was based out of this officeDuties Included: ► Office management and general administration duties► Personal assistance to the Senior Management group including the Chief Executive officer, managing diaries, confirming and organising appointments, correspondence on… Show more This was a fast paced role acting as the initial point of contact for all people visiting and corresponding with the NSW state office, I was also required to regularly assist the Chief Executive Officer who was based out of this officeDuties Included: ► Office management and general administration duties► Personal assistance to the Senior Management group including the Chief Executive officer, managing diaries, confirming and organising appointments, correspondence on their behalf, taking minutes at meetings, booking flights etc.► High level of Customer Service► Event management including training, conferences and Service Awards ► Database management, Invoice processing, specifically accounts payable Show less

Masters Of Commerce, Human Resources Management And Industrial Relations, Gpa - 5.0

Units completed: - Accounting - Marketing Systems - Human Resource Management - Industrial Relations in the Workplace - Strategic.

Bachelor Of Psychological Science, Psychology

Diploma, Human Resource Management

Cert Iv, Front Line Management