Jenna A. Email and Phone Number

• Reduced operational cost for Operations Team by $181,000 annually through process optimization.• Improved team productivity by implementing automated workflows, leading to a 25% reduction in labor hours.• Redefined procedures and implemented a project team playbook, resulting in a 30% improvement in project completion times and enhanced overall team collaboration and efficiency.• Led 4 Kaizen and 2 Process Mapping events in 2024 to analyze current business processes, identifying areas for improvement and efficiency gains.• Developed and implemented automation strategies, significantly streamlining operations and reducing reduced processing time by 50% and saved the company $200,000 annually.• Collaborated with cross-functional teams to ensure successful project execution and effective change management.• Demonstrates proficiency in the five key phases of Lean Six Sigma—Define, Measure, Analyze, Improve, and Control—by successfully identifying and eliminating 3 process inefficiencies for an Operational team.• Generated detailed reports and presentations to communicate findings and recommendations to senior management and executive leaders.

• Managed B2B order-to-invoice platforms for Seed and Crop Protection, prioritizing backlog items for user value and team dependencies.• Facilitated business requirement meetings, created user stories, and defined MVP aligning with the product vision.• Led biweekly Sprint Review demos, coordinated incident management, and ensured successful production releases.• Reduced DevOps backlog items by 30% through effective prioritization and increased team velocity by 15%.

• Enhanced WinField United's eCommerce ordering platform by incorporating customer feedback, reducing process gaps, and achieving a 30% increase in user satisfaction.• Designed and implemented business solutions, improving operational efficiency by 25%.• Collaborated with SMEs to identify and execute process improvements, leading to a 20% increase in overall productivity.• Initiated and managed change requests, prioritizing improvements and championing effective change management across IT and business projects.• Led development projects, coordinating with IT and developers to set expectations and make informed business decisions.• Maintained team alignment, ensuring timely deliverables and serving as the go-to expert for eCommerce platform troubleshooting.

• Built strong relationships with cross-functional partners to identify partnership needs.• Led a $50M innovation project to place mannequins in-store, driving conversion.• Analyzed space to design planograms meeting function and flow requirements.• Managed India team through end-to-end execution of New and Remodel stores.

• Negotiated a $100k savings to have the vendor internationally air product to meet in store date.• Coached vendors through a packaging cost savings project, saving Women's Hosiery $250K annually.• Collaborated with Merchant Partners to expedite Purchase Orders domestically and internationally for on-time store receipt.• Partnered with Merchandising Business Analyst to ensure correct setup of Item numbers (DPCI's).

• Executed shipment receiving and processing procedures• Performed stock transfers of damaged and defective merchandise, completed re-tickets and charge sends• Provided feedback to leadership regarding merchandise-handling concerns/opportunities• Executed development and training plans for Brand Experience team members• Trained and coached Brand Experience team members to meet productivity standards• Provided in the moment coaching on sales floor to staff to reward good behavior and redirected when needed• Communicated feedback to Leadership regarding Brand Experience team performance• Executed and complied with Presentation Book standards, adjusting visual presentation to store requirements• Used Field Merchandise Reports and recommended necessary product placement adjustments based on selling • Communicated and managed floor coverage as Leader on Duty

• Influenced customer buying decisions, by communicating information about the quality, value and style of Gap products.• Created real connections with customers• Set examples to team members by role modeling our Selling culture to provide outstanding customer service to guests. • Demonstrated peer coaching and facilitated training for new Sales Associates• Positively and proactively helped solve problems for our customers by Managing Execution