Jenna Cook Email & Phone Number

Phoenix, Arizona, United States

Perform deep-dive analyses to identify root cause failures and develop remediation action plans for escalated provider issuesCollaborate with business partners to resolve issues impacting high profile national ancillary facility provider networkAct as the point of contact for escalated provider issues, providing end-to-end provider service, including incident identification and understanding, and following-up with remediating action plansCollaborate with internal and external business partners to resolve and close out escalated provider issues, communicating the final resolution actions back to the providerCollaborate with internal and external business partners to identify innovative solutions for resolving escalated provider issues and to decrease the overall number of escalated provider issues in the National MarketTrack and monitor multiple on-going projects for status and resolutionEngage in predictive analytics to prevent system and other claim-related issues from impacting providersBuild trust with providers by communicating issue resolution progress from start to finish, and by providing updates on resolution plans and implementation schedulesEnsure end-to-end provider service satisfaction for a variety of service issues across all lines of business at UHC

Phoenix, Arizona, United States

Perform deep-dive analyses to identify root cause failures and develop remediation action plans for escalated provider issuesCollaborate with business partners to resolve issues impacting providersAct as the point of contact for escalated provider issues, providing end-to-end provider service, including incident identification and understanding, and following-up with remediating action plansCollaborate with internal and external business partners to resolve and close out escalated provider issues, communicating the final resolution actions back to the providerCollaborate with internal and external business partners to identify innovative solutions for resolving escalated provider issues and to decrease the overall number of escalated provider issues in the National MarketTrack and monitor multiple on-going projects for status and resolutionEngage in predictive analytics to prevent system and other claim-related issues from impacting providersBuild trust with providers by communicating issue resolution progress from start to finish, and by providing updates on resolution plans and implementation schedulesEnsure end-to-end provider service satisfaction for a variety of service issues across all lines of business at UHG

Phoenix, Arizona

Research claim related issues for internal and external contacts and provide feedback to aid resolution/provide education or make necessary updates for correction.

Phoenix, Arizona Area

Research claim issues needing correction due to system issues, provider billing errors, network status, state request, retro eligibility, retro rate updates, product guarantees, communicate results

Phoenix, Arizona Area

Assist with training, reporting, diagnostics, offer peer support, claims processing, SOP updates, provide cross training and offer support and guidance to claims processors.

Phoenix, Arizona Area

Follow processing guidelines to ensure proper handling, meet product guarantees, maintain goals, meet required quotas, special projects

Scottsdale, Arizona

Collection specialist responsible for following state and federal laws and regulations for fair practices, collecting unpaid and past due balances and meeting company goals

Scottsdale, Arizona

Collection specialist responsible for following state and federal laws and regulations for fair practices, skip tracing, credit reporting, Client Services, meeting monthly quotas, payment verification, reporting and various other duties. I also managed high profile accounts for several of our clients.