Jenna Dillon Email & Phone Number

Horsham, Pa

• Facilitates construction and go-live of new GMP site• Conducts meetings with potential clients to drive sales• Leads Quality, Operations, Project Management, and Facilities teams; monitoring workload, timelines, and output• Manages budgets and accountable for EBITA• Prepare reports and present to Executive Leadership within Eurofins

Horsham, Pa

• Designed and authored SOPs for Operations, Facilities, and Project Management• Met with vendors to discuss capabilities, negotiate pricing, and drive timeline expectations• Contributed to the development of operating and capital expenditure budget• Key contributor to configuration of ERP system• Managed implementation of environmental monitoring system and security system

Fargo, North Dakota, United States

● Led US Operations in process definition and execution of work, working closely with Quality and Project Management ● Prepared and presented business case for satellite site option, which included floorplan configuration, ROI, and buildout expense proposals. Expansion was approved for full budget ask● Implemented Enterprise Resource Planning (ERP) system and oversaw transfers from previous inventory management system● Managed team of 60 employees

Fargo, North Dakota, United States

● Analyzed business practices to assess process gaps, using this information to determine solutions through technology integration and/or improved process flow. Eliminated 5-10 manual processes, executing improvements through SOP changes, system automation, and reporting● Advised Operations department on lean manufacturing principles● Reconfigured M-Files to meet continuously changing business needs● Wrote SQL and MS Access reports● Managed team of 30 employees

Fargo, North Dakota, United States

● Coordinated monthly data collection and input for invoicing activities ● Configured and implemented M-Files, a document management and quality management system, in 2 locations● Implemented Adobe Captivate Prime in 3 locations● Trained employees in east coast expansion site● Managed team of 5 employees

Fargo, North Dakota, United States

● Communicated with clients to resolve discrepancies, with as many as 75 open clinical trials at once● Coordinated destruction of returned material, including controlled substance● Managed team of 3 employees

Fargo, North Dakota, United States

● Assembled and labeled clinical trial material in accordance with cGMP standards, company SOPs and client specifications● Trained new employees on best practices and good documentation

Fargo, North Dakota, United States

● Accountable for 20 distribution and warehouse locations in assigned territory which involved coordinating missed deliveries, special event requests, and weather-related outages● Received Top Performer award a total of 10 months● Communicated with field contacts across US/Canada regarding inbound customer issues and relaying that information back to customers● Coached sales agents on customer communication

Fargo, North Dakota, United States

● Reviewed sales agent calls and scored them based on accuracy, professionalism and sales attempts● Coached sales agents on tone, sales, and follow through on customer commitments

Fargo, North Dakota, United States

● Inbound/outbound calls to replenish inventory● Sold additional products, highlighting features to pique interest● Addressed customer needs and concerns