Jenna Dillon Email & Phone Number

Horsham, PA

• Facilitates construction and go-live of new GMP site
• Conducts meetings with potential clients to drive sales
• Leads Quality, Operations, Project Management, and Facilities teams; monitoring workload, timelines, and output
• Manages budgets and accountable for EBITA
• Prepare reports and present to Executive Leadership within Eurofins

Horsham, PA

• Designed and authored SOPs for Operations, Facilities, and Project Management
• Met with vendors to discuss capabilities, negotiate pricing, and drive timeline expectations
• Contributed to the development of operating and capital expenditure budget
• Key contributor to configuration of ERP system
• Managed implementation of environmental monitoring system and security system

Fargo, North Dakota, United States

• Led US Operations in process definition and execution of work, working closely with Quality and Project Management
• Prepared and presented business case for satellite site option, which included floorplan configuration, ROI, and buildout expense proposals. Expansion was approved for full budget ask
• Implemented Enterprise Resource Planning (ERP) system and oversaw transfers from previous inventory management system
• Managed team of 60 employees

Fargo, North Dakota, United States

• Analyzed business practices to assess process gaps, using this information to determine solutions through technology integration and/or improved process flow. Eliminated 5-10 manual processes, executing improvements.
• Advised Operations department on lean manufacturing principles
• Reconfigured M-Files to meet continuously changing business needs
• Wrote SQL and MS Access reports
• Managed team of 30 employees

Fargo, North Dakota, United States

• Coordinated monthly data collection and input for invoicing activities
• Configured and implemented M-Files, a document management and quality management system, in 2 locations
• Implemented Adobe Captivate Prime in 3 locations
• Trained employees in east coast expansion site
• Managed team of 5 employees

Fargo, North Dakota, United States

• Communicated with clients to resolve discrepancies, with as many as 75 open clinical trials at once
• Coordinated destruction of returned material, including controlled substance
• Managed team of 3 employees

Fargo, North Dakota, United States

• Assembled and labeled clinical trial material in accordance with cGMP standards, company SOPs and client specifications
• Trained new employees on best practices and good documentation

Fargo, North Dakota, United States

• Accountable for 20 distribution and warehouse locations in assigned territory which involved coordinating missed deliveries, special event requests, and weather-related outages
• Received Top Performer award a total of 10 months
• Communicated with field contacts across US/Canada regarding inbound customer issues and relaying that information back to customers
• Coached sales agents on customer communication

Fargo, North Dakota, United States

• Reviewed sales agent calls and scored them based on accuracy, professionalism and sales attempts
• Coached sales agents on tone, sales, and follow through on customer commitments

Fargo, North Dakota, United States

• Inbound/outbound calls to replenish inventory
• Sold additional products, highlighting features to pique interest
• Addressed customer needs and concerns