Jenna Harmon, Ph.D Email & Phone Number

-Drove revision of pricing policy to address customer pain with CFO, Sr. Finance Manager, PMs and Sales Engineers, earning >$3.2M ARR in first month post-launch-Spearheaded foundational UX benchmarking program alongside product and design leadership to measure and report on impact of product releases on developer platform-Stood up and drove first Weekly Customer Call program, facilitating 60-min user interviews to grow and deepen understanding of developer users, open to entire org-Winner of Golden Pagoda Core Values Award, and two-time winner of the Golden Bridge Award for Exceptional Cross-Functional Collaboration

-Discovered key conversion behaviors among developer user base to set product telemetry strategy in collaboration with product managers, designers, and data science -Developed repeatable research plan templates, and training for design and product teams on effective research practices, methods selection, and experimental design-Executed foundational research to inform billing experience redesign in product, managing stakeholders across product, engineering, design, finance, and CS

Greater Boston Area

-Founded and grew company’s first research function from 1 to 4 ICs, driving foundational impact analyses and gaining research a seat at the strategic table-Drove assessment feature development based on identified market gap, generating >$2M ARR, leading to feature becoming key product differentiator-Set north star metric with product leadership through quantitative analysis of impact on users, driving greater alignment between PMs, designers, and Engineers -Executed quantitative longitudinal studies of product impact on college student success, Identified opportunity to build brand reputation in market through strategic partnerships with industry leaders, personally managed partner relationships to offer customers exclusive access to evidence-based mentorship interventions-Secured critical data sharing agreements, enabled repeatable impact analyses by growing organization into a trusted research partner to top universities-Winner of Customer First Core Value Award

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Taught undergraduate course as sole instructor: developed original curriculum, including student projects and learning assessments; provided constructive feedback to students to increase comprehension and classroom performance

Evanston, Illinois, United States

-Designed and executed a four-year qualitative study: used critical, interpretive, narrative methods to advance original findings and recommendations; resulted in a Fulbright Fellowship, peer-reviewed publication, and 6 nat’l conference presentations-Crafted and delivered original curricula as primary instructor for four undergraduate courses on a diverse range of topics

Doctor Of Philosophy - Phd, Musicology And Ethnomusicology

Psychology

Audited Quantitative Research Methods in Psychology (PSY204 and PSY 205) through Duke Continuing Studies. Course topics included.

Education record

Fulbright Fellow at the Centre d'étude de la langue et la littérature française 16e-18e siècles at the Université de Paris-Sorbonne.

Master Of Arts - Ma, Musicology And Ethnomusicology

Bachelor Of Arts - Ba, Music