Rachel Whitton Email & Phone Number

Contribute both as an individual contributor and team lead to ensure websites are migrated successfully to our platform, enabling our customers to derive value from our platform as quickly and painlessly as possible. Act as a player/coach for white-glove services related to migrating customer websites onto the Pantheon platform, including:* Personally manage a small portfolio of active customer website migrations* Directly supervise a team of Migration Specialists, each of whom… Show more Contribute both as an individual contributor and team lead to ensure websites are migrated successfully to our platform, enabling our customers to derive value from our platform as quickly and painlessly as possible. Act as a player/coach for white-glove services related to migrating customer websites onto the Pantheon platform, including:* Personally manage a small portfolio of active customer website migrations* Directly supervise a team of Migration Specialists, each of whom maintains a constant portfolio of customersIn collaboration with the Manager, Onboarding Services, structure and refine all services related to Managed Migrations, including:* Automated and manual migration of customer websites and website portfolios* Custom software development, as needed, to unblock site migrations○Custom training, as necessary, to help customers achieve value through onboarding* Future migration services and service segments created in coordination with the Manager, Onboarding ServicesSupervise the operations of the Managed Migrations service line* Maintain capacity plans and manage assignment of staff to ensure appropriate allocation of workload and achievement of staff target around productivity and utilization* Coordinate, as needed, with outsourcing partners and vendors to manage overflow work for your service line* Act as an escalation point for issues that block customer success within your service lineWork closely with our sales and customer success teams to evaluate new and ongoing sales opportunities* Promote the capabilities and strategic benefits ofManaged Migrations in pre-sales conversations with prospective customers* In coordination with Account Executive, Account Managers and Sales Engineers, plan, manage and execute Proof of Value migrations for prospective customers* Scope incoming service requests as required Show less

Ensure that engagements are delivered with the high quality and precision that our clients have come to expect from the Professional Services team. The engagement manager is the glue that keeps clients, partners and internal resources working together. * Work with some of the best Drupal/Wordpress agency partners in the world you will be responsible for ensuring delivery of: ** Large and small scale site migrations from legacy hosting to Pantheon ** Site audits for performance,… Show more Ensure that engagements are delivered with the high quality and precision that our clients have come to expect from the Professional Services team. The engagement manager is the glue that keeps clients, partners and internal resources working together. * Work with some of the best Drupal/Wordpress agency partners in the world you will be responsible for ensuring delivery of: ** Large and small scale site migrations from legacy hosting to Pantheon ** Site audits for performance, security, accessibility and more ** Visual regression testing ensure migration success ** Provide other flexible custom development solutions on a client request basis. * Act as an escalation point for platform or application issues that block the successful completion of an engagement. * Onboard customers to the Pantheon Platform and provide training on essential knowledge. * Communicate project status to all stakeholders including the clients as well as internal stakeholders. * Provide platform feedback to the product team to constantly push the needle forward and ensure that we have a finger on the pulse of our clients' needs. Show less

Work directly with Pantheon’s largest customers and partners to ensure an exceptional experience by understanding their business objectives. Build an understanding of the customer’s needs to proactively identify ways in which they can interact with the Pantheon platform to increase productivity and results. Develop and grow accounts by providing technical expertise and communicating in a responsive and personable manner, resulting in strong and long-lasting relationships… Show more Work directly with Pantheon’s largest customers and partners to ensure an exceptional experience by understanding their business objectives. Build an understanding of the customer’s needs to proactively identify ways in which they can interact with the Pantheon platform to increase productivity and results. Develop and grow accounts by providing technical expertise and communicating in a responsive and personable manner, resulting in strong and long-lasting relationships. Deliver quarterly business reviews which provide detailed insights regarding platform usage, site health, best practices, and opportunities for early access to new platform features. Establish a trusted/strategic advisor relationship with clients by providing ongoing value as they journey down their program roadmap. Show less

Remote

Build content library which inspires developers to use and succeed on Pantheon. Create content for new products as part of the release cycle, within launch timelines. Perform cyclical content audits and assist efforts to maintain relevant, current resources. Improve content organization and encourage contributor participation by evaluating and implementing new functionality on the docs site. Establish and manage an agile workflow for continuous deployment. Provide training to external and… Show more Build content library which inspires developers to use and succeed on Pantheon. Create content for new products as part of the release cycle, within launch timelines. Perform cyclical content audits and assist efforts to maintain relevant, current resources. Improve content organization and encourage contributor participation by evaluating and implementing new functionality on the docs site. Establish and manage an agile workflow for continuous deployment. Provide training to external and internal contributors so that preferred workflows are followed. Show less

Remote

Remote

Recruited

Houston, Texas Area

Maintain existing and create new documentation using HTML and JavaScript for HostGator.com's Knowledge Management department. Includes both customer facing and internal docs for employee training.

Houston, Texas Area

Provide technical assistance to Jr Admins in all Live Support channels and diffuse interactions to prevent unnecessary escalation. Perform cyclical performance reviews that provide insights on individual strengths and opportunities for skills development. Deliver promotion review audits and provide recommendations to managers on how to stimulate growth across teams.

The Home Depot Austin Technology Center

Provide application support to The Home Depot employees. Scope of support includes interior design programs, ordering systems, online sales processing, paint calibration and formula catalogs, and general desktop support.

Austin, Texas Area

Inspect electrical control panels as produced and ensure the accuracy of assembly to the corresponding drawings and prints. This includes the inspection of overall quality along with functionality.

Austin, Texas Area

Mac OS X phone support for Apple customers. Support includes application related troubleshooting for native Apple apps in addition to basic hardware diagnostics.

Austin, Texas Area

Use ArcGIS to identify distinct land characteristics and provide spatial analysis as part of a water conservation effort lead by the Lower Colorado River Authority and Texas farmers.

Austin, Texas Area

Provide technical support to business and residential consumers for various internet service providers. This includes network troubleshooting, desktop support, and security related issues.

Nasa Langley Research Center

Lead author of Earth Observation from Space: Introduction to Applications in Argentina and South America, an educators guide which demonstrates the use of satellite data to measure and monitor environmental issues. Research required data formatting and manipulation through Matlab, along with extensive use of ArcGIS to map conditions in South America.

Austin, Texas Area

Research positional tracking on a digitally generated sensor field and ultimately predict final position based on pattern analysis.