Jenna K. Email & Phone Number

• Managed the product customization team for the W@tchtower• Created and maintained in product panels and dashboards for clients and for internal use • Developed and implemented SOC Analyst, Onboarding/Offboarding, IT Management, Vulnerability Management and other technical workflows• Developed and maintained JIRA projects, workflows, permissions, and users to include adding external plug-ins and modifying JQL as needed• Manage and administer JIRA, Splunk, Tenable, CrowdStrike, and other third-party products

Instantiated new client environments in the Amazon Cloud/W@tchtower Product• Created and maintained in product panels and dashboards using data from internal product and external third-party APIs• Instituted workflow changes and creation within the JIRA product• Managed day to day IT support, Network Support, Google management, Amazon Cloud engineering and management, and account creation• Experienced with JIRA Service Desk including workflows, forms and custom configurations• Merged product changes into live environment, both roll in and full product merge• Managed JIRA environment and workflows in a major Federal Government client

• Managed and tracked Recruiting and Onboarding for employees• Planned Onboarding process for new employees• Trouble shot/resolved IT/Network issues• Assisted in Onboarding paperwork employees• Documented Human Resource and Recruiting policies• Supervised Implementation of new Expense software• Managed Company Social Media Platforms• Assisted with daily office maintenance

Fairfax, Virginia