Customer Care Representative
Current• Manage accounts; Ensure receipt/file materials associated with order transactions keeping detailed records, including GSA, online retail, education, commercial, reseller and distributor sales.• Receive orders via email, eCommerce, EDI and phone.• Update portals with delivery and tracking information.• Resolve customer inquiries and complaints fairly and effectively; including RFQ, follow-up and RMA.• Verify Purchase Orders for accuracy and completeness.• Create orders… Show more • Manage accounts; Ensure receipt/file materials associated with order transactions keeping detailed records, including GSA, online retail, education, commercial, reseller and distributor sales.• Receive orders via email, eCommerce, EDI and phone.• Update portals with delivery and tracking information.• Resolve customer inquiries and complaints fairly and effectively; including RFQ, follow-up and RMA.• Verify Purchase Orders for accuracy and completeness.• Create orders through NetSuite ERP Software.• Communicate with other departments regarding product availability, lead time and payment receipt.• Research and review inventory reports; providing up-to-date delivery and tracking information.• Respond to customer inquiries via phone, email, and provide low level technical support via Intercom chat.• Create and manage Customer Care training materials on an as-needed basis. Show less
