As a Chief Operating Officer with a passion for servant leadership, I thrive on driving operational excellence while nurturing a culture of empowerment and collaboration. With a deep understanding that different generations bring unique perspectives and expectations to the table, I champion diversity and inclusion as catalysts for innovation and growth. In my current role, I leverage accountability and grace as guiding principles, fostering a workplace where individuals are encouraged to stand up for their beliefs and embrace their authenticity. I believe in the power of subtle genius and the importance of resilience in navigating the complexities of today's business landscape. With a track record of success in strategic planning and cross-functional leadership, I have led teams to achieve transformative results and drive sustainable growth. I am dedicated to inspiring and mentoring emerging leaders, equipping them with the skills and confidence needed to thrive in an ever-evolving professional environment.

Provide mentorship and professional development to retail staff, with a focus on enhancing sales and service capabilities. Spearheaded the establishment of a leadership academy to foster the growth and development of future leaders within the organization. Responsible for overseeing the day-to-day operations of a retail location and call center, encompassing management of personnel, facility maintenance, and maintenance of ITM/ATM infrastructure.Served as a Project Supervisor for the successful implementation of ITM technology, ensuring seamless integration and optimal functionality.Directly involved in formulating and executing sales initiatives aimed at driving sales growth and expanding business opportunities.Lead efforts to cultivate and nurture business prospects, fostering relationships and identifying avenues for growth.Ensure strict adherence to all regulatory compliance protocols, overseeing the implementation and enforcement of procedures across operational aspects.Manage the main offsite cash vault for the bank, including determining optimal cash levels, coordinating orders from the Federal Reserve to maintain adequate inventory for branch and ATM/ITM operations, and conducting thorough reconciliations to ensure accuracy and accountability.Served as interim Marketing Director and was directly involved in formulating strategic social media strategies and SEO optimization.

Retail Location Manager for a small community bank with 24 locations. I managed two newly acquired locations in Stone County - focusing on growing client base by showcasing our products that beat the "bigger banks" in quality and price and offering service you can only get with us.Managed sales of bank products, new business, consumer loans, operations, customer service, and teller activities at two locations and worked with regulatory compliance, internal procedures and policies.Supervised hiring, training, and coaching with a strong focus on cross-training, inspiring, and empowering my staff to develop a strong sales and service culture and fostered an environment in which both locations worked together to accomplish all business goals.Supported the portfolio growth of the market by being an active participant in the community, cold calls, customer calls, identifying cross sell opportunities, deepening relationships, and increasing client acquisitionManaged weekly and monthly sales initiatives through active follow-up and tracking of success

The key to this job was communication. Whether I was communicating with guests, employees, vendors, or working to get one of these groups to communicate with the other, communication is the only solution in restaurant management.Presented declining budgets, targets, cost, and staffing to my peers in a high pressure environmentHired, trained, scheduled, and retained a staff of 90+ employeesManaged weekly inventory with a strong emphasis on cost control. Constructed P&Ls weeklyDaily duties involved working the dining room with 100% guest visits while ensuring systems were in place and working with and through my people to get the most amount of work in the least amount of time.