Jennifer Robinson, M.A. Email & Phone Number

Bedford County, Virginia, United States

Lynchburg, Virginia, United States

I excel in providing exceptional customer support through various communication channels, including phone, text, and email. I am responsible for efficiently managing contracts and invoices, ensuring seamless transactions and customer satisfaction.Additionally, I am adept at managing social media platforms such as Facebook and Instagram, engaging with our audience and promoting our products and services effectively. By implementing strategic social media campaigns, I have successfully… Show more I excel in providing exceptional customer support through various communication channels, including phone, text, and email. I am responsible for efficiently managing contracts and invoices, ensuring seamless transactions and customer satisfaction.Additionally, I am adept at managing social media platforms such as Facebook and Instagram, engaging with our audience and promoting our products and services effectively. By implementing strategic social media campaigns, I have successfully increased brand awareness and customer engagement.One of my key responsibilities is scheduling service calls and sales meetings for both vendors and clients. Through effective coordination and organization, I ensure that all appointments are scheduled promptly and efficiently, optimizing our team's productivity and customer satisfaction.Furthermore, I am actively involved in performing service work orders for our esteemed clients. This includes conducting thorough cleaning, maintenance, and repairs on pool equipment, ensuring that our clients' pools are in optimal condition. I also contribute to pool renovations, assisting in enhancing and transforming our clients' pool areas. Show less

Greater Lynchburg Area

Capturing timeless memories through wedding and lifestyle sessions for families in the Southwest and central Virginia area.Utilizing advanced photography techniques to create stunning visuals that truly reflect the essence and emotions of each occasion.Managing social media platforms, including Facebook and Instagram, to enhance brand visibility and engage with a wider audience.Developing and implementing effective social media strategies to drive organic growth… Show more Capturing timeless memories through wedding and lifestyle sessions for families in the Southwest and central Virginia area.Utilizing advanced photography techniques to create stunning visuals that truly reflect the essence and emotions of each occasion.Managing social media platforms, including Facebook and Instagram, to enhance brand visibility and engage with a wider audience.Developing and implementing effective social media strategies to drive organic growth, increase followers, and generate leads.Ensuring seamless customer experiences by efficiently managing contracts and invoices, providing exceptional customer service and support.Collaborating closely with clients to understand their unique vision and preferences, translating them into captivating photographs.Maintaining a strong online presence by regularly updating the portfolio and sharing recent work to showcase expertise and attract potential clients.Building and nurturing relationships with clients, vendors, and industry professionals to foster a strong network and drive business growth.Consistently delivering high-quality photographs within agreed timelines, exceeding client expectations and earning positive feedback. Show less

-Collecting and organizing information from various sources like computer data and academic histories-Identifying and solving problems in various fields or specialized areas-Examining data to determine problem importance and which methods are best to analyze it-Using statistical methods to analyze information and develop solutions to business problems-Optimizing the lead generation strategies resulting in a 20% reduction in cost per lead.

Roanoke, Virginia, United States

-Successfully telecommuted working independently in Lynchburg (March 2020 – May 2021)-Responsible for resolving customer issues on the phone, in writing or in person.-Handle sensitive information professionally and appropriately-Research, resolves and respond to customer complaints while upholding company policies and procedures-Assist customers with special payment arrangements-Calculate and process adjustments to customer accounts-Maintain regularly scheduled daily… Show more -Successfully telecommuted working independently in Lynchburg (March 2020 – May 2021)-Responsible for resolving customer issues on the phone, in writing or in person.-Handle sensitive information professionally and appropriately-Research, resolves and respond to customer complaints while upholding company policies and procedures-Assist customers with special payment arrangements-Calculate and process adjustments to customer accounts-Maintain regularly scheduled daily, weekly, monthly reports for the department-Monitoring daily, weekly and monthly performance of Customer Service Representatives and training.-Weekly call monitoring and coaching for each agent, focusing on ways call quality and handling can be improved.-Create and present on various reports and projects to different departments as well as upper management leaders-Regression testing of Microsoft Dynamics software and online platform development-Special projects as assigned Show less

Danville, Virginia Area

• Routinely provide training, facilitate meetings, and present new business policies and processes to theteam• Recruit applicants to fill positions in a timely fashion with qualified candidates. Serve as a consultationfor proactively selecting talent for the organization by leveraging online recruiting resources and off-line community outreach.• Manage applicant workflow by maintaining up-to-date information in the ADP Vantage HumanResources system and partner with Human Resources… Show more • Routinely provide training, facilitate meetings, and present new business policies and processes to theteam• Recruit applicants to fill positions in a timely fashion with qualified candidates. Serve as a consultationfor proactively selecting talent for the organization by leveraging online recruiting resources and off-line community outreach.• Manage applicant workflow by maintaining up-to-date information in the ADP Vantage HumanResources system and partner with Human Resources Business Partner to provide feedback to staff on performance issues• Ensuring compliance with internal controls, operational-procedures and risk management policies• Performance counseling, including making and delivering disciplinary action decisions; including terminations• Partner with surrounding Foster Care organizations as well as Social Services to provide documentation of dental visits and dental care needs for children Show less

Roanoke, Virginia

Sales Supervisor (2014-2015)-Review calls of team members for accuracy and compliance as well as high quality customer service-Routinely providing training, facilitate meetings, presenting new business policies and processes to the group-Coach and develop team members to be able to promote to Premier Sales or other departments as desired-Partner with Human Resources Business Partner to provide feedback to staff on performance issues-Monitoring daily, weekly and monthly… Show more Sales Supervisor (2014-2015)-Review calls of team members for accuracy and compliance as well as high quality customer service-Routinely providing training, facilitate meetings, presenting new business policies and processes to the group-Coach and develop team members to be able to promote to Premier Sales or other departments as desired-Partner with Human Resources Business Partner to provide feedback to staff on performance issues-Monitoring daily, weekly and monthly performance of Customer Service Representatives and training.-Weekly call monitoring and coaching for each agent, focusing on ways call quality and handling can be improved.-Ensuring compliance with internal controls, operational-procedures and risk management policies• Conduct team meetings to release new, updated information to team members as well as motivate and encourage sales performance-Performance coaching, including making and delivering disciplinary action decisions; including terminationsSales Team Lead (2012-2014)-Coach and develop team members to be able to move into Premier Sales or other departments as desired-Idea Builder Representative for Roanoke Sales department – implementing new work processes; improving processes, products and services; communicating change effectivelyInbound Sales Representative II (2012-2013)-Deliver exceptional service to customers via inbound call handling and outbound calling to clients with portfolios of >$20,000-Provide first call resolution while following strict procedures that met company compliance guidelines and federal bank regulations-Promoted in the first group of sales reprensentatives in Roanoke, VirginiaInbound Sales Representative I (2010-2012)-Deliver exceptional service to customers via inbound call handling and outbound calling-Provide first call resolution while following strict procedures that met company compliance guidelines and federal bank regulations Show less

Salem, Virginia, United States

Greet visitors, answer phones, respond to inquiries, and resolve issues based on established college policies.Perform a wide variety of administrative tasks including data entry and the drafting, editing, and revision of meeting minutes, reports, and the Office of Admissions procedural manual.Facilitate, monitor and/or oversee department purchasing, inventory and requisitioning of supplies and equipment.Prepare special reports, summaries, or replies to inquiries by… Show more Greet visitors, answer phones, respond to inquiries, and resolve issues based on established college policies.Perform a wide variety of administrative tasks including data entry and the drafting, editing, and revision of meeting minutes, reports, and the Office of Admissions procedural manual.Facilitate, monitor and/or oversee department purchasing, inventory and requisitioning of supplies and equipment.Prepare special reports, summaries, or replies to inquiries by compiling data and statistics from various departmental resources.Assist in the planning and coordination of special events, which may include logistics, contracts, hospitality, staffing, etc.Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.Represent the Office of Admissions and Financial Aid on select college committees.Provide service excellence through courteous, informed, accessible and professional engagement.Perform other duties as assigned. Show less

Roanoke, Virginia, United States

-Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.-Processed transactions such as sales orders, returns and exchanges.-Achieved profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.-Maintained merchandising and department readiness to serve customers within a specified area.-Embraced the Best Buy learning culture to continuously improve… Show more -Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.-Processed transactions such as sales orders, returns and exchanges.-Achieved profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.-Maintained merchandising and department readiness to serve customers within a specified area.-Embraced the Best Buy learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution. Show less

Master Of Arts (M.A.), Theology/Theological Studies

Bachelor Of Arts (B.A.), Religion/Religious Studies