Jennifer Andersen Email & Phone Number

Saugerties, New York, United States

Managed customer and sales revenue data for Sales, Accounting and Operations departments across 3 software systems.- Cut scorecard reporting labor by 50% by building new business processes for reporting monthly, weekly and daily sales using data analytics for C-level decision makers.- Consulted the Customer Service team with order processing software.

San Fernando, California, United States

Managed Customer Service team with growth from 2 to 10 team members and 300+ to 2000+ customer site locations in 2 months.- Collaborated with Operations, IT, Sales, and Accounting departments to ensure fulfillment, timely deliveries, and improve customer success by monitoring customer reviews.- Developed and monitored systems for labor reduction in order.

Greater Los Angeles Area

Acted as liaison between customers, Sales and Operations departments throughout the work order life cycle via order management systems improving communications. - Directed the call center customer calls for 6 months remotely.

Greater Los Angeles Area

Managed 40+ existing customer accounts and called leads for potential prospect customers in the lighting service industry.- Coordinated and negotiated service projects and maintenance contract renewals between customers and the Operations team for lighting repairs and installations.

Saugerties, NY

Performed internal audits by reviewing documentation for regulatory compliance and testingprocesses in manufacturing and employee training biannually.

Saugerties, NY

Resolved customer inquiries by troubleshooting, implementing fiber optic product support, and providing recommendations based on the client's needs

Saugerties, New York

Built customer relationships by selling audio visual products and providing customer support as the first point of contact via the phone and written communications such as email and webchat correspondence.

Greater New York City Area

Cataloging and organizing music publishing rights data for television and film.

Scottsdale, Arizona, United States

Shadowed the Head Engineer and assisted with off site recording.

Phoenix, Arizona, United States

-Prepared sound equipment for performing artists before each performance.-Operated the mixing console by balancing and equalizing levels for live performances.

Bachelor Of Music, Music Business/Management, Voice

Activities and Societies: DJ on The Berklee Internet Radio Network, Productions Editor on The Berklee Internet Radio Network.Specialized.

Aas, Audio Production Technology

Activities and Societies: SCC A Capella Choir and Vice President of the Music Industry Club.Graduated Summa Cum Laude. Specialized studies.