Jennifer Crilly, B.S., Cpm Email & Phone Number

Oklahoma City, OK, US

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma

• Lead a team of trainers, and an assistant which includes, hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary.
• Strategically set annual training and conference events calendar that supports and aligns with court schedules, and other state wide training initiatives.
• Manage division budget to accommodate 5 conferences throughout the calendar year, and mileage… Show more
• Manage division budget to accommodate 5 conferences throughout the calendar year, and mileage, and per diem payments to over 600 participants.
• Coordinate and plan event catering, entertainment, speakers, negotiate venue contracts, determine event agendas, and coordinate event marketing.
• Manage all pre-planning and onsite logistics for in-person and virtual marketing events and experiences.

Oklahoma City, Oklahoma Area

• Managed state agency grant portfolio for compliance with federal Uniform Guidance, as well as other financial and programmatic funding requirements.
• Ensured all grant project objectives and activities were on track, as specified in the grant goals and objectives.
• Coordinated and implemented all phases of grant projects, including prospect research, project design, grant writing, budget preparation, report preparation, and adherence to funding requirements.
• Updated grant review… Show more
• Updated grant review process and performed grant reviews.
• Developed strategies to secure new partnerships and funding opportunities.

San Diego, California

• Supervised, trained and developed a team of 5 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff.
• Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.
• Wrote RFP and grant responses and hired, assigned,… Show more
• Wrote RFP and grant responses and hired, assigned, and managed contracted proposal writers, as needed.
• Selected and organized subject matter expert(s), writers, financial team, department heads, and secondary proofreaders; managed kick off meetings, and acted as the central repository for the team's communications.
• Provided project management, working closely with writers, subject matter experts, Division Vice Presidents, Department Directors, and Grants Department staff to obtain the necessary information to write, and produce.

Greater San Diego Area

• Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.
• Analyzed and reviewed Requests for Proposal, Requests for Information, Grant Applications, etc., for formatting specifications, and to create the writing template, and team task list.
• Reviewed draft applications for key proposal requirements and identified issues or concerns that need resolution prior to submission or response.
• Proofread and… Show more
• Proofread and edited completed proposals and applications, watching for proper grammar, and in-print formatting issues prior to finalizing the document for printing and binding.
• Developed proposal attachments, such as organizational charts, position descriptions, reports, and implementation schedules, as required by the funder.

Greater San Diego Area

• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Placed and tracked more than $50,000 in monthly orders and handled day-to-day shipping and receiving.
• Scanned and entered new inventory, updated numbers, and investigated variances.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Ensured purchases fell within contract compliance and followed established policies and… Show more
• Ensured purchases fell within contract compliance and followed established policies and procedures.

Greater San Diego Area

• Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Prepared detailed documents and reports in adherence administrative processes.
• Transcribed meeting minutes for management's records.
• Coordinated meetings by reserving conference rooms and sending electronic meeting invitations.
• Arranged corporate and office conferences for company… Show more

Al Ain, Abu Dhabi, UAE

• Supervised, trained and developed a team of 4 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff.
• Ensured the continuous improvement of our internal and external customer’s experience by requesting and monitoring feedback, and making changes where necessary to better serve the needs of… Show more
• Ensured the continuous improvement of our internal and external customer’s experience by requesting and monitoring feedback, and making changes where necessary to better serve the needs of the University
• Acted as a liaison between the Facilities Management Organization and the University to monitor and negotiate scheduling issues and customer service complaints.
• Collaborated with the help desk, and facilities departments to identify and analyze processes for improvement to streamline the University scheduling workflow, and to maintain constant communication with these.
• Managed simultaneous projects while maintaining team morale, providing, and promoting excellent customer service, and meeting the goals of our contract.

Stillwater, OK

• Prepared travel for faculty, staff, and students.
• Handled P-card receipts and questions regarding rules for purchases.
• Processed requisitions, campus vendor invoices, and department deposits.
• Recorded expenditures on grants and departmental accounts, reconciled accounts, processed requisitions for grant subcontracts and monthly cost shares.
• Audited, reviewed, and approved encumbrance and expenditure documents.
• Correspond daily with campus departments and external… Show more

Stillwater, Oklahoma, United States

• Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses.
• Prepared work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.
• Managed retail staff recruitment and onboarding.
• Created a standardized new employee orientation and training for the store, as well as a written policy and procedure manual that was specific to our location.
• Handled customer complaints.
• Monitored… Show more

Tulsa, Oklahoma, United States

• Administratively supported the Director.
• Communicated directives of executive to others.
• Prepared and managed the departmental budget.
• Managed department's personnel records, purchasing, and accounts payable/receivable functions.
• Assisted with budget decisions and monitored use of P-cards.
• Prepared and maintained reports and paper files.

Tulsa, Oklahoma, United States

• Supervised day-to-day operations in the customer service department.
• Responded to customer service issues in a timely manner.
• Created effective customer service procedures, policies, and standards.
• Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.
• Maintained accurate records and documented all customer service activities and discussions.
• Assessed service statistics and prepare detailed reports for the store… Show more

Houston, Texas, United States

• Ensured proper presentation, organization, storing and replenishment of stock.
• Followed safety and security procedures for helping customers with high dollar jewelry.
• Gave customers outstanding support by listening to their needs, recommended the right products, and resolved customer issues as they arose.
• Executed daily/weekly/monthly sales goals.
• Attended product training classes and seminars and participated in pre-selling drives to maximize sales.

Houston, Texas, United States

• Responsible for overseeing all cashiers and customer service representatives.
• Key carrier for front end, and reviewed all register voids, and negative customer service issues.
• Maintained positive relationships with customers, and vendors, and assisted wherever necessary.
• Created and implemented schedules and modified shifts when necessary.
• Ensured that all employees were working in a safe and efficient manner by providing training and being available in case of… Show more
• Ensured that all employees were working in a safe and efficient manner by providing training and being available in case of issues.

Bachelor Of Science, Industrial Operations Managment With Minor In Training And Development

Associate Of Arts, Liberal Arts

Certification, Emergency First Responder

Activities and Societies: PADI Certified Rescue Diver PADI Certified Advanced Open Water Diver Instructor, Eschelle Knoesen Al Ain, UAE.