• Lead a team of trainers, and an assistant which includes, hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Strategically set annual training and conference events calendar that supports and aligns with court schedules, and other state wide training initiatives.• Manage division budget to accommodate 5 conferences throughout the calendar year, and mileage… Show more • Lead a team of trainers, and an assistant which includes, hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Strategically set annual training and conference events calendar that supports and aligns with court schedules, and other state wide training initiatives.• Manage division budget to accommodate 5 conferences throughout the calendar year, and mileage, and per diem payments to over 600 participants.• Coordinate and plan event catering, entertainment, speakers, negotiate venue contracts, determine event agendas, and coordinate event marketing.• Manage all pre-planning and onsite logistics for in-person and virtual marketing events and experiences.• Conduct, review, coordinate and audit regular and special in-house training for more than 1,200 prosecutors, domestic abuse and sexual assault teams, and non-profit service providers.• Prepare requisitions, file Purchase Orders, and code invoices for all monetary activities in the division.• Set up and monitor audio, and visual equipment for sound management and recording at live and hybrid conferences events.• Edit and enhance final videos of live, hybrid, and webinar events for long-term use.• Oversee an extensive on-demand learning platform by creating and producing video content, monitoring student files, and reporting continuing education.• Organize and edit training manuals, multimedia visual aids and other educational materials.• Develop training needs assessments and analyze the data to identify training needs and develops yearly training plans based on this data.• Analyze effectiveness of training programs through the use of surveys and make updates based on learner feedback.• Work with continuing education entities to secure Continuing Education Units (CEUs) for course attendees.• Build conference, and event registration web sites using on online event database. Show less

• Managed state agency grant portfolio for compliance with federal Uniform Guidance, as well as other financial and programmatic funding requirements.• Ensured all grant project objectives and activities were on track, as specified in the grant goals and objectives.• Coordinated and implemented all phases of grant projects, including prospect research, project design, grant writing, budget preparation, report preparation, and adherence to funding requirements.• Updated grant review… Show more • Managed state agency grant portfolio for compliance with federal Uniform Guidance, as well as other financial and programmatic funding requirements.• Ensured all grant project objectives and activities were on track, as specified in the grant goals and objectives.• Coordinated and implemented all phases of grant projects, including prospect research, project design, grant writing, budget preparation, report preparation, and adherence to funding requirements.• Updated grant review process and performed grant reviews.• Developed strategies to secure new partnerships and funding opportunities.• Cultivated relationships with corporate, foundation, government, civic, and community partners and funders. Show less

• Supervised, trained and developed a team of 5 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.• Wrote RFP and grant responses and hired, assigned,… Show more • Supervised, trained and developed a team of 5 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.• Wrote RFP and grant responses and hired, assigned, and managed contracted proposal writers, as needed.• Selected and organized subject matter expert(s), writers, financial team, department heads, and secondary proofreaders; managed kick off meetings, and acted as the central repository for the team's communications.• Provided project management, working closely with writers, subject matter experts, Division Vice Presidents, Department Directors, and Grants Department staff to obtain the necessary information to write, and produce proposals, and grants in a timely manner.• Proofread copy written by colleagues to correct spelling, punctuation, and grammar.• Organized material to research and complete writing tasks.• Printed, bound, packaged, and shipped 200+ page Proposals in accordance with all stated proposal requirements.• Presented new technology and drafted white papers and other technical documents to complete packages.• Proved successful working within tight deadlines and fast-paced atmosphere. Show less

• Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.• Analyzed and reviewed Requests for Proposal, Requests for Information, Grant Applications, etc., for formatting specifications, and to create the writing template, and team task list.• Reviewed draft applications for key proposal requirements and identified issues or concerns that need resolution prior to submission or response.• Proofread and… Show more • Monitored local and national websites for re-procurement, and new funding opportunities that align with the company mission, and scope.• Analyzed and reviewed Requests for Proposal, Requests for Information, Grant Applications, etc., for formatting specifications, and to create the writing template, and team task list.• Reviewed draft applications for key proposal requirements and identified issues or concerns that need resolution prior to submission or response.• Proofread and edited completed proposals and applications, watching for proper grammar, and in-print formatting issues prior to finalizing the document for printing and binding.• Developed proposal attachments, such as organizational charts, position descriptions, reports, and implementation schedules, as required by the funder.• Proofread and performed quality assurance checks on all documents to ensure that proposals were properly formatted in accordance with all stated proposal requirements. Show less

• Strengthened inventory processes to balance supply needs with budget and space limitations.• Placed and tracked more than $50,000 in monthly orders and handled day-to-day shipping and receiving.• Scanned and entered new inventory, updated numbers, and investigated variances.• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.• Ensured purchases fell within contract compliance and followed established policies and… Show more • Strengthened inventory processes to balance supply needs with budget and space limitations.• Placed and tracked more than $50,000 in monthly orders and handled day-to-day shipping and receiving.• Scanned and entered new inventory, updated numbers, and investigated variances.• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.• Ensured purchases fell within contract compliance and followed established policies and procedures.• Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.• Streamlined the IT hardware procurement process, saving approximately $20,000 a year in returned, damaged, and lost merchandise.• Maintained and implemented upgrade schedules for all systems and oversaw the proper disposal of outdated equipment.• Catalogued, organized, and managed the destruction and recycling of all end of life equipment. Show less

• Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.• Worked closely with others to accomplish timely invoicing and accounts receivables.• Prepared detailed documents and reports in adherence administrative processes.• Transcribed meeting minutes for management's records.• Coordinated meetings by reserving conference rooms and sending electronic meeting invitations.• Arranged corporate and office conferences for company… Show more • Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.• Worked closely with others to accomplish timely invoicing and accounts receivables.• Prepared detailed documents and reports in adherence administrative processes.• Transcribed meeting minutes for management's records.• Coordinated meetings by reserving conference rooms and sending electronic meeting invitations.• Arranged corporate and office conferences for company employees and guests.• Developed administrative staff by providing information, educational opportunities, and coaching.• Maintained administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.• Created and revised systems and procedures by analyzing operating practices; studying utilization of software technologies, and evaluating personnel then recommended employee training or process changes as needed. Show less

• Supervised, trained and developed a team of 4 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Ensured the continuous improvement of our internal and external customer’s experience by requesting and monitoring feedback, and making changes where necessary to better serve the needs of… Show more • Supervised, trained and developed a team of 4 employees and managed the day to day activities of the department, including hiring and training new staff, creating and discussing performance reviews, coaching staff through performance improvement plans, and taking disciplinary actions when necessary.• Ensured the continuous improvement of our internal and external customer’s experience by requesting and monitoring feedback, and making changes where necessary to better serve the needs of the University • Acted as a liaison between the Facilities Management Organization and the University to monitor and negotiate scheduling issues and customer service complaints.• Collaborated with the help desk, and facilities departments to identify and analyze processes for improvement to streamline the University scheduling workflow, and to maintain constant communication with these departments as our departments were dependent on one another for overall success of the project.• Managed simultaneous projects while maintaining team morale, providing, and promoting excellent customer service, and meeting the goals of our contract.• Established, implemented, and maintained procedures for schedule change requests and maintained close relationships with University Department Heads to ensure the most successful outcome for the students. Show less

• Prepared travel for faculty, staff, and students.• Handled P-card receipts and questions regarding rules for purchases.• Processed requisitions, campus vendor invoices, and department deposits.• Recorded expenditures on grants and departmental accounts, reconciled accounts, processed requisitions for grant subcontracts and monthly cost shares.• Audited, reviewed, and approved encumbrance and expenditure documents.• Correspond daily with campus departments and external… Show more • Prepared travel for faculty, staff, and students.• Handled P-card receipts and questions regarding rules for purchases.• Processed requisitions, campus vendor invoices, and department deposits.• Recorded expenditures on grants and departmental accounts, reconciled accounts, processed requisitions for grant subcontracts and monthly cost shares.• Audited, reviewed, and approved encumbrance and expenditure documents.• Correspond daily with campus departments and external agencies in the resolution of problems. • Interpreted State Statutes and University Policies and Procedures and communicated compliance issues to department heads.• Performed computer data entry into Banner Finance.• Managed Foundation Account transactions.• Coordinated inventory and surplus, created organizational chart of vehicles, and tracking removal/addition of inventory items. Show less

• Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses.• Prepared work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.• Managed retail staff recruitment and onboarding.• Created a standardized new employee orientation and training for the store, as well as a written policy and procedure manual that was specific to our location.• Handled customer complaints.• Monitored… Show more • Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses.• Prepared work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.• Managed retail staff recruitment and onboarding.• Created a standardized new employee orientation and training for the store, as well as a written policy and procedure manual that was specific to our location.• Handled customer complaints.• Monitored sales transactions and ensured sales procedures were followed properly. Show less

• Administratively supported the Director.• Communicated directives of executive to others.• Prepared and managed the departmental budget.• Managed department's personnel records, purchasing, and accounts payable/receivable functions.• Assisted with budget decisions and monitored use of P-cards.• Prepared and maintained reports and paper files.• Assisted in developing, implementing, and enforcing policies and procedures.• Authored routine correspondence for… Show more • Administratively supported the Director.• Communicated directives of executive to others.• Prepared and managed the departmental budget.• Managed department's personnel records, purchasing, and accounts payable/receivable functions.• Assisted with budget decisions and monitored use of P-cards.• Prepared and maintained reports and paper files.• Assisted in developing, implementing, and enforcing policies and procedures.• Authored routine correspondence for Director.• Researched and resolved various problems and carried out special projects as assigned. Show less

• Supervised day-to-day operations in the customer service department.• Responded to customer service issues in a timely manner.• Created effective customer service procedures, policies, and standards.• Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.• Maintained accurate records and documented all customer service activities and discussions.• Assessed service statistics and prepare detailed reports for the store… Show more • Supervised day-to-day operations in the customer service department.• Responded to customer service issues in a timely manner.• Created effective customer service procedures, policies, and standards.• Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.• Maintained accurate records and documented all customer service activities and discussions.• Assessed service statistics and prepare detailed reports for the store manager.• Hired and trained new customer service agents.• Provided new hire training and customer service reviews.• Maintained gift wrap, and office supply inventory.• Collected all store tills at closing.• Counted, balanced, and deposited all store tills every morning. Show less

• Ensured proper presentation, organization, storing and replenishment of stock.• Followed safety and security procedures for helping customers with high dollar jewelry.• Gave customers outstanding support by listening to their needs, recommended the right products, and resolved customer issues as they arose.• Executed daily/weekly/monthly sales goals.• Attended product training classes and seminars and participated in pre-selling drives to maximize sales.

• Responsible for overseeing all cashiers and customer service representatives.• Key carrier for front end, and reviewed all register voids, and negative customer service issues.• Maintained positive relationships with customers, and vendors, and assisted wherever necessary.• Created and implemented schedules and modified shifts when necessary.• Ensured that all employees were working in a safe and efficient manner by providing training and being available in case of… Show more • Responsible for overseeing all cashiers and customer service representatives.• Key carrier for front end, and reviewed all register voids, and negative customer service issues.• Maintained positive relationships with customers, and vendors, and assisted wherever necessary.• Created and implemented schedules and modified shifts when necessary.• Ensured that all employees were working in a safe and efficient manner by providing training and being available in case of issues.• Provided input in hiring and firing decisions in my section.• Responsible for covering or filling employees' shifts and cleaning the store's front end at closing time.• Helped direct customers when questions arose, bagged groceries, and stepped in as a cashier when the store was short-staffed. Show less