Jenn Cunningham Email & Phone Number

London, Gb

London, England, United Kingdom

PolyAI builds custom voice assistants that help organizations transform customer experiences with new levels of conversational self-service over the phone. Our proprietary conversational platform is purpose-built to understand true human-level customer service conversations, resulting in effortless experiences for callers regardless of accents, slang, languages, digressions, call quality, or speech cadence.In this role, I oversee our marketing, enablement, and sales processes with key partners, predominantly AWS. I also conduct market research and build 0-1 prototypes with product and engineering teams to unlock net-new opportunities for growth new sectors in line with key strategic initiatives. This includes but isn't limited to, applications and running full pitch process for innovation programs, developing and overseeing outbound campaigns, and building repeatable prototypes to support enterprise opportunities valued at over £1M.

London, England, United Kingdom

Responsible for identifying key decision makers and developing relationships that led to the growth of a pipeline of new opportunities in line with business strategy while supporting the full sales cycle to closing. Worked with engineering to identify gaps in current product offering that could prohibit industry expansion.

New York City Metropolitan Area

Continuing to drive product expansion and roadmap execution of Publicis Media's internal insights platform by supporting its integration into Epsilon Digital Media as part of the Publicis-Epsilon merger.

New York, New York

Working with an international team spread across the US, UK, and India to build an internal insights platform for Publicis Media's global content practice. Day-to-day responsibilities include the following:- Oversight of development activities and directing development priorities for sprint planning- Collaborate with UX and UI designers to create user-friendly end-to-end processes- Conduct user feedback sessions from across the Publicis Media organization- Research and manage relationships with potential and existing data vendors- Present the product to senior stakeholders in the US and abroad via product demos- Oversee data expansions by industry and country, including the ingestion of data in languages other than EnglishSpecial projects have included:- Researched 3rd party systems to integrate with the product and advising on technical expansion strategy- Developed a repeatable product expansion process for new industries and countries- Developed a repeatable customized product sales model for client teams

New York, New York

Implemented digital solutions in both Agile and Waterfall methodologies. Worked across project management and product management, developing a deep understanding of functional areas and working on cross-functional teams to streamline performance and improve user experience. - Directed team of four analysts to complete system gap analysis project over 6 weeks; identified two missing APIs in an existing solution, enabling a successful go-live- Facilitated client-facing stakeholder interviews and discovery sessions to understand as-is and future state processes- Gathered over 300 business requirements to direct billing systems responsible for 70% of revenue for one of the largest publicly traded utility companies in the U.S.- Reviewed over 250 pages of technical architecture documentation for consistency and accuracy- Streamlined a 4-part staggered asset deployment strategy into one major release, which allowed client to deploy all functionality 6 months ahead of schedule and decrease customer complaints- Oversaw asset management release plan, working with cross functional teams to identify and ensure a smooth release- Facilitated production support meetings and supported environment change advisory board after each release

New York, New York

Operated in multiple roles for clients in real estate and utility industriesoverseeing daily project operations, developing data models, and conductingtesting.- Pinpointed $4.5M in additional revenue through the creation of internationalcustomer profile in SPSS Modeler and descriptive analytics- Created multi-interface batch clock to ensure the accurate and consistentprocessing of over 1M bills per year- Reprioritized and planned additional 1.5K test cases to support futurereleases and ensure sufficient functionality for go-live- Planned, implemented, and oversaw execution of user-acceptance-testing(UAT) for three functional areas over two month period. Completed on timefor go-live

Cleveland/Akron, Ohio Area

Puebla De Zaragoza Area, Mexico

Boston, Ma

Master Of Business Administration - Mba, Tech & Analytics Concentration

Bachelor Of Science (B.S.), International Business And Marketing

Activities and Societies: Kappa Kappa Gamma, DREAM mentoring program

Bachelor'S Degree, Negocios Internacionales