Jennifer D. Email & Phone Number

Columbia, Sc, Us

Columbia, South Carolina Metropolitan Area

Thorlabs is a leading designer and manufacturer of photonics equipment for research, manufacturing, and biomedical applications.- Perform a full range of complex duties with emphasis toward coordinating contractual relationships between the company, customers and vendors/subcontractors in conformance with company standards and state and federal law. Serves as the primary interface with various internal teams, understanding their requirements and the stakeholders needs.- Evaluate… Show more Thorlabs is a leading designer and manufacturer of photonics equipment for research, manufacturing, and biomedical applications.- Perform a full range of complex duties with emphasis toward coordinating contractual relationships between the company, customers and vendors/subcontractors in conformance with company standards and state and federal law. Serves as the primary interface with various internal teams, understanding their requirements and the stakeholders needs.- Evaluate competing priorities and manages the flow of information across internal teams while communicating with customers as needed to support the sales teams. - Work closely with legal, accounting, quality, compliance and other teams as a primary Point of Contact.- Ensures contract acquisition and fulfillment in accordance with company guidelines, legal requirements, and customer specifications such as International Organization for Standardization (ISO), Federal Acquisition Regulations (FAR and DFAR).- Coordinate with various internal departments to ensure appropriate reviews are conducted, scheduling required reviews, and obtaining final sign off to complete customer requests and see contracts to full execution- Development of end-to-end contracts process including sales team workflow and training protocols - Execute various administrative tasks related to supporting the operations and sales department, including reports, customer management using a variety of software tools including Microsoft Dynamic ERP System, CRM, MS Office programs to include but not limited to Excel, Word, and Power Point.- Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations.- Independently analyzes, approves, or rejects requests for deviations from contract specifications and delivery schedules.- Arbitrates claims or complaints occurring in performance of contracts. Show less

Hartford, Connecticut Area

Horst Engineering is a contract manufacturer of precision machined components and assemblies for aerospace and other high technology industries.Managed and maintained daily requirements of 20+ domestic and international accounts- Built rapport through friendly, engaging communication, while identifying sales opportunities- Handled customer inquiries (or complaints) in a timely, efficient and effective fashion- Reviewed, followed up and negotiated contracts, quotations… Show more Horst Engineering is a contract manufacturer of precision machined components and assemblies for aerospace and other high technology industries.Managed and maintained daily requirements of 20+ domestic and international accounts- Built rapport through friendly, engaging communication, while identifying sales opportunities- Handled customer inquiries (or complaints) in a timely, efficient and effective fashion- Reviewed, followed up and negotiated contracts, quotations and customer purchase orders- Processed order updates including engineering, quality, pricing, ship date and other changes- Promoted proactively on time deliveries to customers and within Horst Engineering- Performed internal department metrics, tracking of KPI's and data-driven decision making- Coordinated delivery and customer order requirements with appropriate internal personnel- Communicated directly with customers via phone, email and visits. - Hosted and coordinated customer visits- Attended industry tradeshows as required Show less

Hopkinton, Ma

Perkin Elmer is the leader for detection, imaging, laboratory services and informatics solutions which serve the needs of scientists, clinicians and patients- Researched, evaluated and purchased services, supplies and equipment based on price- Determined and developed appropriate sources of supply and maintained working relationships with vendors- Maintained and reviewed monthly/yearly Lean Replenishment Systems (LRS) agreements - Prepared and processed purchase orders

South Windsor, Ct

Andor Technology is a manufacturer of high end digital camera solutions for the world's leading academic research establishmentsBuilt, developed and managed a diverse team of professionals to support all aspects of customer relationships for the America's region- Managed a staff of 6 that oversaw and processed >50m of annual revenue- Mentored staff to drive their performance through a rigorous compliment of performance management tools- Critical point of contact for… Show more Andor Technology is a manufacturer of high end digital camera solutions for the world's leading academic research establishmentsBuilt, developed and managed a diverse team of professionals to support all aspects of customer relationships for the America's region- Managed a staff of 6 that oversaw and processed >50m of annual revenue- Mentored staff to drive their performance through a rigorous compliment of performance management tools- Critical point of contact for all strategic accounts and traveled domestically to visit key sites- Managed all internal and external customer communications across multiple functions and multiple regional/international locations Show less

South Windsor, Ct

Provided best in class sales support to end user and OEM customers- Managed over 150 customer orders per month- Supervised a customer support function that managed over 50 repair requests and service issues per month- Managed a wide range of complex university/government/international documentation for the sales, logistics and invoicing functions of the business- Managed Kanban inventory system for OEM customers- Coordinated tradeshow logistics for 10+ US based… Show more Provided best in class sales support to end user and OEM customers- Managed over 150 customer orders per month- Supervised a customer support function that managed over 50 repair requests and service issues per month- Managed a wide range of complex university/government/international documentation for the sales, logistics and invoicing functions of the business- Managed Kanban inventory system for OEM customers- Coordinated tradeshow logistics for 10+ US based tradeshows per year and attend events when required (show scheduling/staffing, exhibit space applications/payments/freight, arranged furniture rental/electric and carpet and assisted marketing with pre-show preparation such as e-shots and booth theme) Show less

South Windsor, Ct

Ministered as an administrative arm for startup U.S. based operations of a worldwide corporation. Primary functions were to implement and manage order processing, human resources, finance and shipping- Process >50 orders per year for al US end-user and OEM customer base- Managed customer service (order inquiries, rescheduling and repairs)- Processed domestic and international shipments (and related export documentation)- Provided support for general accounting practice… Show more Ministered as an administrative arm for startup U.S. based operations of a worldwide corporation. Primary functions were to implement and manage order processing, human resources, finance and shipping- Process >50 orders per year for al US end-user and OEM customer base- Managed customer service (order inquiries, rescheduling and repairs)- Processed domestic and international shipments (and related export documentation)- Provided support for general accounting practice (A/P, A/R and collections) Show less

Assisted the General Manager with a wide range of administrative duties including order processing, tradeshow coordination and customer service.