Team Lead, Service Success
Current
May 2023 - Present
AeroLeads people directory · profile
Jenne B. Email & Phone Number
Team Lead, Service Success
at
BetterHelp
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Team Lead, Service Success
Location
United States
Company size
Who is Jenne B.? Overview
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Quick answer
Jenne B. is listed as Team Lead, Service Success at BetterHelp, a with 25 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Jenne B..
Jenne B. previously worked as Member Success Advocate at Betterhelp.Com and Director of Community Support and Loyalty at Hopper. Jenne B. holds Bs from Wake Forest University.
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Email format at BetterHelp
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BetterHelp
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Profile bio
About Jenne B.
Jenne B. is a Team Lead, Service Success at BetterHelp.
Current workplace
Jenne B.'s current company
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Betterhelp
10 roles
Jenne B. work experience
A career timeline built from the work history available for this profile.
Member Success Advocate
Mar 2022 - Oct 2023
Director Of Community Support And Loyalty
Mar 2021 - Jun 2021
Director Of Operations
• Built end-to-end LMS including development and ongoing iterations for all materials and led company-wide rollout and ongoing management of training and certifications. • Improved client experience by reducing support ticket initial response time by 45% and full resolution time by 87%; improved support NPS scores by 60 points and CSAT by 30 points.• Implemented Salesforce workflows, reporting and analytics for the Services team to inform data-driven decisions. Productized services that were previously free, bringing in $200K ARR.• Implemented a tracking system for company OKRs, working directly with the CEO and Executive team.
Mar 2019 - Oct 2020
Senior Manager, Business Operations
• Managed client experience initiatives, including VOC feedback surveys, call monitoring, client appreciation and At Risk reporting.• Oversaw the Tableau project to combine disparate data sets for 13,000 clients into consolidated dashboards, providing insight into data trends for the Executive team.
Apr 2018 - Mar 2019
Project Manager
• Led a top-priority project for Nasdaq after the acquisition of Marketwired. The complex and time-sensitive project successfully migrated 7,000 clients from Marketwired platforms to the Nasdaq platform.• Presented weekly status update meetings for Executives and Senior Leaders. Identified risks, recommended and implemented mitigation tactics, and tracked progress.• Redesigned the migration process: reduced the number of steps from 136 to 32, to accelerate the project.• Lean Six Sigma Green Belt certified: completed coursework, facilitated day-long Yellow Belt workshops and a 3-day Kaizen, managed a project that provided $100K+ in cost savings.
Feb 2016 - Apr 2018
Project Manager
Marketwired
• Managed the migration of 7,000 clients from two Legacy platforms to a next-gen platform. Increased monthly migrations from 25 accounts/month to 330 accounts/month.
Oct 2014 - Feb 2016
Senior Manager, Client Care
Marketwired
• Designed and implemented a training program for 7,000 clients to help them adopt usage of a new software platform.• Managed a team of 15 Client Care Specialists and resolved escalated client complaints.
Feb 2011 - Oct 2014
Senior Supervisor, Editorial
Marketwired
• Co-managed at team of 40 Editors at a fast-paced newswire, designed and implemented a training program for Editors, and handled escalated client concerns.
Jul 2008 - Feb 2011
Senior Editor
Marketwired
• Edited and formatted press releases and assisted VIP clients with questions.
Jan 2006 - Jul 2008
Team & coworkers
Colleagues at BetterHelp
Other employees you can reach at betterhelp.dk. View company contacts for 25 employees →
SV
Simon Vizard
Colleague at BetterhelpFaringdon, England, United Kingdom
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JM
Jay Mccarthy Ma Mncps Acc.
Colleague at BetterhelpCoventry, England, United Kingdom
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KM
Kailah Martin
Colleague at BetterhelpUpper Marlboro, Maryland, United States
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CG
Chirayu Goyal
Colleague at BetterhelpUnited Kingdom
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KS
Kristin Swanson
Colleague at BetterhelpGreen Bay, Wisconsin, United States
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JP
Julieta Pulido
Colleague at BetterhelpEl Paso Metropolitan Area, United States
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RL
Rachel Lockwood
Colleague at BetterhelpDoncaster, England, United Kingdom
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KJ
Karen Johnson, Lmhc,Cctp
Colleague at BetterhelpMiami-Fort Lauderdale Area, United States
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LZ
Leslie Zarker
Colleague at BetterhelpUnited States
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RS
Regina Sinkovicz Dr.
Colleague at BetterhelpInskip, England, United Kingdom
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Simon Vizard
Colleague at BetterhelpFaringdon, England, United Kingdom
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JM
Jay Mccarthy Ma Mncps Acc.
Colleague at BetterhelpCoventry, England, United Kingdom
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KM
Kailah Martin
Colleague at BetterhelpUpper Marlboro, Maryland, United States
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CG
Chirayu Goyal
Colleague at BetterhelpUnited Kingdom
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KS
Kristin Swanson
Colleague at BetterhelpGreen Bay, Wisconsin, United States
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JP
Julieta Pulido
Colleague at BetterhelpEl Paso Metropolitan Area, United States
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RL
Rachel Lockwood
Colleague at BetterhelpDoncaster, England, United Kingdom
View →
KJ
Karen Johnson, Lmhc,Cctp
Colleague at BetterhelpMiami-Fort Lauderdale Area, United States
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LZ
Leslie Zarker
Colleague at BetterhelpUnited States
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RS
Regina Sinkovicz Dr.
Colleague at BetterhelpInskip, England, United Kingdom
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1 education record
Jenne B. education
FAQ
Frequently asked questions about Jenne B.
Quick answers generated from the profile data available on this page.
What company does Jenne B. work for?
Jenne B. works for BetterHelp.
What is Jenne B.'s role at BetterHelp?
Jenne B. is listed as Team Lead, Service Success at BetterHelp.
Where is Jenne B. based?
Jenne B. is based in United States while working with BetterHelp.
What companies has Jenne B. worked for?
Jenne B. has worked for Betterhelp, Betterhelp.Com, Hopper, Creatoriq, and West Corporation.
Who are Jenne B.'s colleagues at BetterHelp?
Jenne B.'s colleagues at BetterHelp include Simon Vizard, Jay Mccarthy Ma Mncps Acc., Kailah Martin, Chirayu Goyal, and Kristin Swanson.
How can I contact Jenne B.?
You can use AeroLeads to view verified contact signals for Jenne B. at BetterHelp, including work email, phone, and LinkedIn data when available.
What schools did Jenne B. attend?
Jenne B. holds Bs from Wake Forest University.
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