Customer Service Analyst
CurrentAccount & General Office Manager. Maintained sales orders & major communications with Avon Natura, globally. The Account Broke into multiple branches by different Countries, & Regions. Ash Ingredients had two departments, Pharmaceutical & Personal Care. I managed sample requests for both departments. Tracking all shipping & receiving on behalf of the company. I created a "sample room", by pouring and organizing products so I had ready for shipment. I created and maintained information logs/trackers, directories, sensitive information, billing, filing details, customer information, and more. In this role I specialized in creating, resolving, converting, and formulating documents. Even Labels! As an Account Manager, we had two manufacturers that both offered different product selections; origins were China & India. I often created packing lists, arranged shipping details, saw through on customized/tailored customer requirements/country regulations, created & followed up on invoices also clearing payments in the system. I often worked with customs to clear shipments, then followed up with the customer on ETA to site! I managed initial office calls, general office needs, the company's customer service email and more. I coordinated our weekly Personal Care meetings and also resolved minor technical issues/ requests.