Jennifer Halcomb Email & Phone Number

Lubbock, Texas, United States

• Directed and led 40 employees across 6 key areas of the business along with selling and driving retention of SaaS LMS and course content.
• Collaborated with stakeholders to map customer journeys, develop success milestones, deliver runbooks, improve resources used to fuel the one-to-many tech-enabled journey, and differentiate services based on customer.
• Led day-to-day and longer-term vision, strategy, and goal settings of the Specialist teams while setting long-term vision and maturity of overall Customer Success organization, including transitioning a culture to a.
• Oversaw customer journey touchpoints/milestones (onboarding, assignment, enrollment, assessment, evaluation, and renewal).
• Fostered a positive team culture and assisted HR team in hiring, onboarding, career development, & performance management.
• Collaborated with multiple departments to build out world-class Customer Education Strategy and owned the learning journey for customers determining the right mix of education offerings and delivery mechanisms (i.e..

Lubbock, Texas, United States

• Focused on scalability and efficiencies to maximize the effective use of products to a large customer base.
• Developed the first “one-to-many” service offering, mapping the customer journey and developing appropriate resources to contribute to the success of each milestone.
• Worked on Voice of Customer feedback and collaborated with product and marketing teams to enhance overall experience.
• Developed and maintained a frictionless customer onboarding and renewal experience.
• Encouraged problem-solving, strategic thinking, and customer-oriented mindset amongst the team.Highlights:
• Designed and led a weekly webinar schedule for training, offering between 8-10 webinars weekly led by expert educators.

Dallas, Texas, United States

• Established new guidelines and goals to address the changing landscape, as a driver of sales, increased usage, and redemptions, and as the technology trainer for the district.
• Led all Specialists from the western region with about 8-10 reps in each district that were responsible for new sales through sales calls, presentations, and demos.
• Worked with existing customers to take them to the next level of expertise in using more product features and informed them about product enhancements and changes.
• Built relationships with customers and assessed and worked on the risk of adoptions not getting renewed.
• Hosted special events regionally to drive excitement about digital solutions and helped connect customers to expert users.Highlights:
• Directed and governed a high-performing team from recruitment to retention for 3 years, promoting a significant impact on maturing both the technology sales strategy and the customer usage/retention strategy for the.

Dallas, Texas, United States

• Led 10 sales representatives in digital sales, renewals, upselling, increased subscription usage, etc. while increasing revenue driver for the district.
• Owned the post sale experience to onboard customers successfully, mature their usage of product by training to help realize full enrollment revenue, and make renewals easier for them.
• Excelled in creating trainings that resonated with and helped sales reps in enhancing performances in technology aptitude.Highlights:
• Pioneered ways to improve access code redemptions and long-term retention of digital product usage driving technology sales and post-sale implementation.
• Gained promotion for being the top sales contributor in the country and for leading sales reps to high performance.

Lubbock, Texas, United States

• Grew and retained the use of Pearson textbooks and accompanying technologies at 11 Universities and Colleges.
• Led growth of revenue through new business, retention of existing base, increased subscription volume, and renewals. Highlights:
• First Sales Rep to do First Day of Class Presentations (“FDOCs”), now an industry standard across all the major Higher Ed Publishing Companies.
• Recognized as a Top Performer each year and a part of the Chairman’s Council in 2005 for expanding territory by 34% in year one, as well as continued with significant growth each following year.